Talk Sonos Products

I have SONY headphones which I connect to my 2020 Samsung UE65TU8500.When I try to connect my headphones they change back to Sonos Arc after a few seconds. I have tried to adjust the EXPERT settings on TV but without success.Any suggestions please?Thank you

I have a completely wired ethernet configuration. I have a play 3, ZP80, and playbar all hardwired through ethernet and a computer also wired using the desktop app to control them. I have the wireless radios all disabled on the 3 players. My problem is my android phone also hardwired with ethernet will not allow me to see rooms or play music this way. Is there something I’m doing wrong to get the android to work in wired mode? Since the desktop app functions in this manner, I’m lead to believe the android apps can also, but I can’t seen to get it to function. Any help is greatly appreciated! Before you give advice, I’m not interested in using any kind of wireless transmission at all. Yes, I do know this was how Sonos was designed, but I only want everything wired. Thank you!

Why is the software so horrible.  I hate our products. 

Hi,Is there anysound lag when using Netflix or YouTube on a Mac with a Sonos Roam ?

Literally purchased my Roam 4 days ago. I was able to fully charge it 3 days ago. Today it has 4% battery and I haven’t even used the speaker yet, except to set it up.  I went to charge it today, and it shows the lightening charge indicator over the batter in the Sonos app, but the device keeps dropping in battery percentage. It’s now down to 2% 20 minutes after I plugged it into charge. What gives? $170 for a paperweight that I can’t even use?? I've been so please with my Sonos Ones. I bought 4 of them for my apartment. But what a disappointment this Roam is. I have a Bose portable speaker that I use every day at work for the last 6 years, and it still continues to work beautifully and charge correctly. What’s the point of a portable speaker that dies quickly??

There is an update 13.1.1 and I’m not sure what it added. However it removed my trueplay turning and is asking me to retrueplay tune.

Noticed That a local retailer has the playbase open box for 200.00 or new 286.00 (USD).  I know that this is a discontinued item, and nowhere near the Arc, but the price seems right, I already have a pair of Play 1s in my living room.  Think I could get a few years of enjoyment out of it and would it add any additional dimension to music if paired up with the play 1s.  It would easily accommodate  my current setup both physically and astetically fit my  Any thoughtsappreciated...

I’m moving soon into a place with 5 wired, in-ceiling speakers, but also have 2 sonos play:1s currently. I was thinking of getting the Sonos amp to utilize both, but not sure if that would be the best way to connect and use all of these speakers (or if that’s even possible). Or I guess I could use 2 of the ceiling speakers and my 2 sonos speakers to create surround too I think.  Let me know if anyone has any advice!

For years now users have requested you allow us to have more detailed volume control. The app allows you to use increments of 1, which too dramatically change home theater volume at low levels, and IR remotes change it by 2 without a way to adjust the increments.  Sonos is in the home theater market now and is still using an engineering model tailored to music. Will you please allow us to have more control over how our systems sound? Or at the very least change the volume amplification intervals at low volume?!Sonos should do a better job listening to customers when they sell $750 soundbars and subwoofers designed mainly for home theater.

I cannot get the MOVE to connect to my imac as a speaker option. We have a sonos beam & a move. They both work fine on our Iphones. Also both work on the sonos app on the computer…  We often want to play to the Beam & the Move at the same time from itunes/music app on the imac.FYI. We are operating big sir 11.2.3 so we do have airplay 2.  The beam has always shown up as a speaker option ( in system sound preferences and so it shows up in the bluetooth & wifi) So we can airplay to it just fine from the itunes/music speaker toggle. We have never been able to get the Move to show up as a speaker in the imac system. It doesn’t show on any of the help forum answers I’ve tried either. Below is what I have tried….setting it to bluetooth on the move and checking to pair a new bluetooth option. It never shows up. I think its’ connected to the wifi because it works on all the iphones and apps.

Why cant  i play from any app to sonos like Iphone.? I cant play audio book on sonos. APP name  ( Hljóðbókasafn íslands) I only get to play audio files on my phone.    

I have the Xfinity XG1v4 DVR.  I just noticed today, in the Sonos app, that I’m only receiving PCM stereo on every channel.  (I have an Arc, two subs, and surrounds.)  When I change my source from the XG1v4 box, to my Apple 4K TV or my smart apps on my Samsung TV, I start receiving Dolby Digital and Dolby Digital Plus, according to the Sonos app.   Does anyone else have a similar setup and receiving better audio from their XG1v4

Using airplay for music on  my I pad , the sound is not that great, poor base  and  stereo not that great.I looked in system/ audio in but it does not sayanything  ie stereo etc.I had a playbar before I changed to the arc and theplaybar was much better.

Given the Arc’s support for Dolby Atmos and having added support for two subs I would like to know if Sonos is going to add support for more surround speakers to the app that could be used as either front surrounds or height surrounds. My room situation is such that my left and right walls are too far away from the Arc for sufficient bounce. I would really like to add an additional pair of front surrounds to fill that void.

My TV: Samsung un40h5003afStreaming Box: Mi Box 3My room: It's a fairly large room (25x15 feet) though I don't need to fill it all (neighbors). The TV and the couch are about 10 feet apart. The TV has 2 HDMI ports (one used for the Mi Box, the other says “HDMI/DVI” but I’ve had an Xbox on it with success in the past) and an optical out (no ARC). The spec says that it supports DTS digital output, Dolby Digital Plus output, Dolby Pulse output.The manual [1] says “The SPDIF (Sony Philips Digital InterFace) outputs an uncompressed digital audio signal when you connect the digital audio jack on the back of the TV to a digital audio in jack on a receiver or home theater. Audio Format: You can select the Digital Audio output (SPDIF) format. The available Digital Audio output format may differ depending on the input source. ✎ By connecting the TV to a receiver or home theater with Dolby Digital and 5.1ch speakers and selecting Dolby Digital,

Hi, How much is Spotify premium?

Can someone direct me to a good overview of the S2 app?

This is 3 questions in 1 post. Can I keep my old products (or sell them or give them to family?) when taking advantage of the upgrade or do I need to send them back in order to take advantage of the offer?If selling/giving away, do I just do a factory reset? Do I then need to dis-associate them from my account?Is the Sonos Boost mandatory if moving to S2?

How can I take care of the battery in my Sonos Move if I don't move it much from its charging base? I leave her connected all the time? turned it off or what can I do to take care of its battery?

Hello everyone we are building a new home and I want to setup a home theatre there. local hifi store is suggesting a traditional projector/screen w sound system w receiver.I am looking more into a system consisting Arc+ sub gen3 + 2 in ceiling speakers (w Sonos amp)+ 2 one SLs to have a truly immersive atmos experience. Now my question to the community is…. has anyone else done it? If yes is it worth it? Or it’s too much having in ceiling speakers? if it’s worth it, can I please request a design documentation that I can provide my local hifi guy to work on and create this system.Any help will be highly appreciated.Thanks in advance Ravioli

How do I know if my Connect Amp is Gen 1 or Gen 2?The serial number is 1604 B8-E9-37-**-**-**-* Mod Edit: Removed identifying information

Hi there, I am designing a home expansion to create a Family room and a Terrace. In the  Family room I am considering a sonos arc, sonos sub and 2 One’s for surround.  For the terrace, two passive outdoor speakers powered by a Sonos Amp. My question is: can I pair the Sonos Sub with the Amp wirelessly (moving the Sub outside of course) when I am in the Terrace to enjoy the music in stereo from the outdoor speakers with the sub through the app? 

Hi,I am considering buying a Sonos ARC however i have a query related to compatibility issues with this soundbar and my TV.I own a 2018 Panasonic OLED TX65FZ802B which has HDMI ARC only. However when i watch movies on Netflix, Disney + and Prime using my Amazon Fire Stick 4k, i notice that the information shows up on the TV for a few seconds that it is receiving Dolby Digital Plus (DD+) which from reading some articles on the net is a compressed version of Atmos. So essentially i’m looking for advice to confirm if the Sonos ARC would provide an Atmos audio signal using DD+ through this TV? info online is very scarce about this subject.Any advice would be much appreciated

Having purchased the new potable Roam speaker are there any plans to allow the Sonos app to work using cellular data when away from the home. 

Feature Request: while in the EQ settings, ie bass, treble, sub audio…. I think it would be a nice feature to have the ability to press on the + and - buttons at the far ends of the settings rather than “eyeball” those settings via “press and slide”. You can do it with the main volume settings - albeit by tapping along on the volume line, but not using the actual plus or minus “buttons”. I wish those + and - buttons were actual buttons, across the app! It’s simply counter intuitive as it is now.