Talk Sonos Products

After power outage no sound out of wired home speakers even though app shows it is playing.  Sound works through wireless sonos speakers and alexa speakers.

Hello and thanks in advance.   I’m reconfiguring my room but i have some questions.  I have an existing in ceiling rear speakers.  My plan is to have a new tv and Sonos Arc and sub.  I have wired rears going to a different location than the Arc and Sub but everything will be connected to the same WiFi. So my questions are: can the AMP be set up to act as rear surrounds?   will the AMP connect over WiFi to the ARC (which is connect directly to the tv and wirelessly to the same WiFi network) - or do they need to be hardwired together somehow? the Sub wirelessly connects correct? any suggestion / help would be appreciated   

Dear Sonos, I love my 5.1 setup, arc, sub and 2 one sl, but there is one key thing I don’t really like at all. That’s the arc music quality. In comparison the ones sound ALOT better. I would absolutely love to be able to turn off the arc when listening to music so it’s just from the ones and sub. Could u please make this option available. I know I can set ones volume up but that’s not good nor will it match with the sub (right?).  Many thanks for anyone who can help me get this request to the employees/developers.

Hi there - does anybody know how the 12V trigger logic works on the Port i.e. once it outputs audio trigger on - when no audio trigger off - any delays etc.Kind regards, Emil

Opened my Sonos app in my garden room started playing music and was confronted with a boomy mess. Sounded like Trueplay had been turned off.Turns out Trueplay is not only off but shows as if it had never been set up.  So I tuned the room again.  That worked but it will not show the option to turn Trueplay on or off. Rebooted all the speakers, tried again but although the tuning completes it does not show in the room.diagnostic 1231198605Excuse the title typo, courtesy of Apple autocorrect 

I have been trying to get an official response from SONOS on their continued use of SMB1 which will be removed from various vendors products.  I have been using SONOS since it was introduced with various SYNOLOGY NAS and Windows based computers to store my ripped music. When SYNOLOGY releases DSM V7 they have indicated that SMB1 will be removed and Microsoft Windows has deprecated the protocol.  I will NOT purchase another SONOS product until they provide an official answer on their plans to continue to support streaming music from a NAS that does NOT require the SMB1 protocol.

I recently purchased an ARC Soundbar to replace my Sonos Soundbar in my main family room. I plan on using the old Soundbar in my bedroom as my TV sound is horrible.  I would like to place it where my cable box is currently located (see picture). Any issues with that placement?   thank you for your feedback!  

By using the magnetic mounting plate, battery life gets reduced for below 24h hours! Simply not using the magnetic plates, battery life comes back to normal… learned this from another community platform and couldnt belive that its true!

Hi all, I’ve set up and tuned a pair of Sonos One speakers as Surround for our existing (working) Playbar/Sub. During the tune process, I heard great sound from the surround pair of Ones. Once I began to watch TV, ther was no sound from the Ones (surround) but normal sound from the Playbar and Sub. Anyone know what to do next?

Hello: I’ve created a number of playlists with various songs from all genres downloaded on my desktop computer. However when I listen to and play back the playlist using my Play1 speaker, many of the songs, because they were recorded at different volume levels, don’t play at the same volume level. Some songs play back louder than others and as a result I am continuously having to increase or decrease the volume on the Play1 speaker, depending on the song.Is there a way to set the volume on the Sonos app or Play1 speaker so that the songs on the playlists play back at equal or the same volume levels?Apreciate any help or insight.Thanks.

I know, another thread started with this topic.  BUT…This is a LARGE installation, over 15 Sonos devices, in a very large home installation.On a Unifi Managed network.  I know EXACTLY the status of the six WiFI APs that are finely tuned for exact coverage in a intentionally designed network.I can SEE the Sonos devices on the network.I can see 82-99% signal strength of the sonos devices that the controller (and app) can’t see. The Sonos devices fall out of the Sonos network, yet remain on the WiFi network uninterrupted.  The EdgeRouter maintains the IP addresses of the missing Sonos units.  The MANAGED network works flawlessly for 75+ other devices on it, and SONOS is the only devices that ever have a problem.This forum is full of advice that basically says turn off all the Sonos devices and reboot your network router.  This is a ridiculous solution to advise customers to do constantly to resolve issues with your equipment.  And for those of us with large Sonos systems, and, as crazy as

I have a Sonos Arc with 5.1 in my living room. I also have one Play:1 in the bedroom and one Play:1 in the bathroom.  I like to have them all grouped when watching TV. The only thing what is a bit annoying is that when I change the volume with the TV remote only the Arc gets louder/softer. The other grouped speakers don't change.  It happens all to often that I decrease the volume on the TV and the sound comes from bedroom and bathroom what is not what I want and it sounds strange. Is there a possibility to synchronise the volume changes for the entire group when using the TV remote? I know it works when using the app.

HiJust noticed a very strange problem in the Sonos app. I have albums by the group FireHouse (note the capital H in the middle). I also have albums by the group HammerFall (note the capital F in the middle).In both cases the correct case artist names are stored in both the Artist and AlbumArtist tags in the FLAC tracks.In the screenshot below you can see that for some reason FireHouse is displaying as Firehouse (with no capital H) in the artist list and also the track queue, but is showing correctly in the Now Playing screen!! I have tried removing my music library and setting it up from scratch and re-indexing and I get the same resultYou can see from the screenshot below for HammerFall that the artist name is displaying correctly in all 3 parts of the screenThis is same issue in the PC app and iPhone and iPad appsAny idea what is causing this?ThanksG

I just bought a Sonos Arc, Symfonisk Lamp and Symfonisk Wall Art speaker. I will add a sub soon. Does anyone know if I can use the Lamp and Wall Art as my L and R surround sound speakers? I have the Arc and Wall Art and the Lamp is supposed to be delivered in a couple days

I’m not sure if this is the right place. But, when I turn on the power to my PS5, it turn on as well as the apple TV. Same if I turn just the apple TV on. It will turn on my PS5 as well.Did I connect something wrong from the sonos arc speaker?

Can Sonos One SL be connected in different rooms - looking at 3 speakers in 3 different rooms

Hi there!Not sure if anyone had faced an issue adding storytel into Sonos? I have a paid account on storytel (I assume ‘unlimited’), however I am unable to add it in app..Here is the screen recordinghttps://drive.google.com/file/d/15N2G6rhMhxGLwGUIKIvMEFVDVxFGop1R/view?usp=sharing Any inputs welcome, thanks!

It seems that my question is hard to find an answer to, so i try here.I have an LG UHD 58” TV and my Sonos Playbar attached to it. When i play movies with Atmos Dolby i do not get any sound. Is it because the TV cannot scale it down or is it because my Playbar is to old? If it is because my TV is to old an not able to scale it down, it will have no difference if buy an Sonos Arc?

Please consider adding a feature to the 'About my system' in the Controller a count of tracks can be displayed and a used vs. remaining capacity % could be displayed.1. This would allow Sonos owners to manage their own libraries2. reduce cost for Sonos in removing unnecessary traffic to Support for such a trivial request allowing them to focus on more serious support issues 3. Remove the time and inconvenience for Sonos owners having to contact Sonos Support for a trivial request     

Anyone else having this issue? My Sonos Arc (with 2 SL and sub) sometimes does not play dolby digital or Atmos with my Samsung TV. It happens randomly as a sudden drop in sound (no sound at all). When it does, I have to select the PCM mode if I have to hear any sound. Both the TV and the Soundbar system are updated with the latest software. Also, the Arc is connected to the HDMI eARC port of the TV using the HDMI cable which came with the Sonossystem 

I recently got the Sonos move in February 2021 but the battery drains really fast. After 6hrs of continuous use instead of the normal 11-14hrs. I’ve tried contacting customer service and after submitting a bunch of diagnostics, they haven’t responded back which is very disappointing and poor. Anyone with a suggestion to improve battery life? Is the unit defective?

Seven months after purchasing a Sonos ARC and two Symphonisk rear speakers, I was very annoyed by the impossibility of easily activating or deactivating the rear speakers as needed.We're not going to lie to each other, but :Touch the gear icon Go to System Choose Sonos Arc group Then Audio Surround Toggle On or Off Surrounds optionis not really what i call ergonomic.But with the iOS Soro application, what was very painful on a daily use, now becomes super simple.Thanks to the integration of these functions in iOs Shortcuts app, I can finally activate or deactivate my rear speakers with a simple tap when watching a movie or listening music .I just think it’s a shame that it is an external developer who offers this solution when Sonos should have already allowed it.

Cual sería la distancia ideal entre el escuchante sentado y la barra Arc What would be the ideal distance between the seated listener and the Arc bar?Mod Edit: Added Google Translation to English, as this is an English-language forum.

It looks like the Sonos Beam is now supporting Dolby Digital Plus or EAC3 now. Can any else confirm?

I’ve seen a few questions here about how to stream MLB audio from the At Bat app to Sonos.  I recall that a few years ago there used to be an Air Play icon right in the app that you could use to easily stream to Sonos.  But that no longer exists in the MLB app.  So here is how you can do it in 2021.Open the app on your phone and start playing audio for a game Swipe up on your iPhone, this brings up the Control Center The Control Center should show a section that displays the currently playing audio From this section you will see an Air Play icon Click on Air Play and you should see your Sonos as an option (as long as it is a somewhat modern Sonos that supports Air Play)