Talk Sonos Products

Hola, he notado que siempre que no estoy reproduciendo música, videos o algo con sonido se empieza a desconectar y conectar de mi teléfono a cada rato. Pasa a la mínima que no estoy escuchando algo y estoy un poco cansado de que eso pase. Alguien me podría dar alguna solución o es que mi producto está descompuesto? Moderator edit:Google Translate-Hi, I've noticed that whenever I'm not playing music, videos, or anything with sound, my phone starts disconnecting and reconnecting constantly. It happens the second I'm not listening to something, and I'm getting a little tired of this happening. Can anyone give me a solution, or is my product defective?

My sound cuts out every 10 minutes when playing albums.I recently switched internet providers from Starlink back to Frontier. No issues with starlink router. I had this problem before with Frontier and remember making changes to the IP address settings.The usual solutions do not work.

Really effecting my decision to purchase more speakers. 😔

Ok here's what I have going on right now, I have a connect gen 2 with rca out ran to an amp powering my 2 outdoor speakers on my patio.  The new tv I put out there this year has terrible audio and wanted to have the option of playing the tv thru my outdoor speakers.  My connect has an optical input, I would assume I can just wire that in but I also don’t want to spend a lot of money running a good optical wire thru my attic how the wire would have to be run.   Am I better off using the hdmi arc out from the tv into an extractor that that did optical out, or that goes to rca out?  I’m trying to avoid the easy solution of spending 700$ on a Sonos amp since I pretty much have everything and can possibly make this work for under 100$. Also will I be able to easily switch between whatever I want to play in my app (which isn’t easy at all, but thats another issue) and the tv audio in the app? sorry I dip my toes at best in this world, and am not big in understanding audio.

Room designations in the app do not stay fixed. How to fix?

Hello Community MembersThis is a step by step visual tutorial on how to set an Alarm with Music  (in the Sonos App) to wake up to; or as reminder, using your favorite tune. Chimes are set by default.  There are a few assumptions made. Such as that you’ve already added at least one (1) music service. This guide is very granular meaning although there are eighteen (18) steps listed many are intuitive. However, rather than leave anything to chance all steps are presented for completeness.  One of the steps involves selecting a music station of your choice. It can be a “Sonos Favorite” you've already set up in the app; or you can use the “Search” feature to select a station, genre, song or artist.  If you already have a music station set under Sonos Favorites; that you’d like to use as an alarm, you can skip to Step 8.  At the end of this tutorial there are also steps on how to “delete” an alarm.  It is hoped that you find this tutorial useful and that it enhances your enjoyment of Sonos.D

I have my music stored as flac files. All the hints to stop fragmentation of compilation albums (multiple artists on the one album) point to using id3v2 tags. Flac files do not support id3 tags but rather use vorbis format tagging. Does the Sonos infrastructure support vorbis tagging. I saw that the speakers needed update to support the “Album Artist” (albumartist) tag . For exampleI have “1000 Years of Classical Music” 8 CD set. On Sonos this equates to 74 “albums”. I have a number of albums from Bluesfest. If the album has 18-20 artist Sonos will display it as 18-20 separate albums ?. My Music Library is over 16000 tracks consuming over 450Gb. Uncompressed it is over 800Gb.

Title.Also the ability to see/control music from the notification area and lock screen.

I want to build a system with 2 groups.Group/Room 1 will have a tv, a turntable and two wireless 300’s and a mini sub.Group/Room 2 will have 2 wired in wall speakers on a different zone. It is alright if the turntable plays in this zone. So do I need 2 amps or 1? And which kind?Can the 300’s connect to the Frame tv wirelessly or do I hdmi the tv into an amp? I don’t have a place for a soundbar.Also is there an easy way to integrate radio?Am I missing anything? Thank you! 

The Sonos S2 (and S1) app on macOS crashed instantly at launch. This issue was previously raised by ​@Dikon:I had a similar bugreport stating:Error Formulating Crash Report: dyld_process_snapshot_get_shared_cache failed ChatGPT suggested that rosetta 2 runtime was failing.Rosetta Runtime Crash:The crash occurs in the Rosetta runtime itself (/usr/libexec/rosetta/runtime), which means the Intel (x86_64) version of the Sonos app failed to launch correctly through Rosetta. If rosetta 2 was broken I should try to install/verify the rosetta installation with the following command:/usr/sbin/softwareupdate --install-rosetta --agree-to-licenseIn my terminal it printed the following lines:2025-05-02 21:54:08.736 softwareupdate[34584:868348] Package Authoring Error: 072-08244: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attributeInstall of Rosetta 2 finished successfully I am sure Rosetta 2 was already installed on my mac, but it did fix the broken runtime. The app

I’ve just set up my HT with an Arc, Sub 4 and 2x Era 300’s. It setup as a surround sound system.  I also have two ceiling speakers in the room running off a Sonos amp. Do I create a group with the surround system and the ceiling speakers or is there a better way to do it to ensure I still get the full surround sound effect?Do I do another TruePlay setting if I add the ceiling speakers? Thanks

I am unable to get Dolby Atmos playing via by Beam 2 and LG OLED B4.  I have tried with “The tomorrow war” and other movies suggested to ensure Atmos is available but I just have “Dolby Digital Plus 5.1” on my Sonos app. beam 2 HDMI is connected to eARC. “Sound out” = HMDI(ARC) device “DTV audio setting” = Dolby digital plus (I have also tried auto)”digital sound output” = pass through”eARC support” is toggled to on ”select HDMI input audio” is greyed outIf anyone has any suggestions please do share! Moderator edit: Changed Beam to Beam 2 for clarity

I have been using Sonos controller to play my iTunes playlists on Sonos.  I’ve been using it for over two years.  Suddenly only a handful of old playlists (some not even on iTunes at this time)  are showing in Sonos music library.  None of my recent playlists show up when I update the music library.  After looking for solutions, I tried to export the .xml file for the playlist BUT the .xml files are now showing up as Microsoft Edge html files.  Is that why Sonos does not recognize them???  The path to the iTunes music folder is correct but the playlist and library files in that folder are html not xml.  If I open the file in notepad it looks like the correct .xml file but will not save as an xml file.  Is there anyway to fix this and get my playlists back on Sonos???  Thanks

This topic was closed without resolution but I have a comment which may help others as I got mine to work.

Hello, I have the sub ultra arc, the Sub4 and two era 300. They are set as a surround system under home theater. I have a surround system when. Watching my cable. Channel on TV everything works perfect. When I am on youtube, Netflix or other app only the ultra Arc sub works and the Sub 4. The two eras 300 silent remain silent. I called the the tech support but they could not fiz the issues. While I have a different set up upstairs the arc and the five and sub3 work perfectly even when watching youtube, Amazon etc. Who can help me seolve this issue? It is very frustrated especially when the tech cannot fix it 

Hiya, I’ve contacted Sonos regarding an issue, they’ve said it’s best if we do a replacement once we receive the faulty product, I’ve contacted support 4 times to receive my pre paid shipping label, I haven’t got anything, this is a joke, it’s like you lot purposely not sending me a return label. Your customer service is the worst. every time I contact support, all they say is we re sent the email and just flogg me offAll you guys wanna do is take money, and not help.  Moderator Note: Recorded and removed Return number. Modified in accordance with the Community Code of Conduct.

When I enter my authorisation code it just stays on the page. 

My system Beam (gen 1) Sub (gen 1) 2 x ERA 100 as surround speakers also a Move. Happy with the music playback of my system but thinking of 2x Sonos 5 as dedicated front facing stereo focused HiFi audio -a more conventional sound stage (If that makes sense)I assume this will work but then would i have to deselect the other speaker components (Beam and ERA 100s) manually each time i just want to play music, and similarly when operating as TV home cinema would i then need to revert to the Beam/Sub/ERA 100s each time?Incidentally (i know these questions are asked regularly) are the Fives that good? thanks  

Hi.  I am running two 16.1 systems in different homes - one was cloned from the other several years ago as Sonos had no other way to copy Playlists.  I now want to move a couple of speakers from one home to the other.   I havent upgraded anything, and the comments on the new App continue to tell me that is the right decision for me - Music Library, Playlists, ...and without a roll back plan when I discover the new system wont work with my currently fully functioning wireless I never will…..   So now to the question.If i take these speakers (a PLay 3 and a Play One), that are running identical software, and using my 16.1 app on the Android that is now dedicated to Sonos, will it allow me to add them, or will I get the ‘you need to do a system upgrade”.   Is there any genius out there that has either done this, or knows what might work.  I sadly suspect the moderators will respond with a party line telling me that the new app is great, but nope, not until there is a roll back option.   (

Not sure this exists but would really like to see it.Just be able to suspend, not disconnect or unpair, Era 300s and Sub from home theater setup. Mainly due at night when playing a game, it be nice to only have lower volume sound come from just the Arc Ultra.

Hello everyone,We’re building a new home and want to set up a good audio system in the living room for our main TV.The TV will be mounted on the wall under the stairs (green box in the picture), and the sofa will be positioned where the blue box is. Our current plan is to place a Sonos Arc Ultra under the TV, a Sub on the floor next to the TV, and two Era 300 speakers behind the sofa on stands.What do you think of this setup? Do you have any suggestions?Budget-wise, we can’t exceed this configuration.Thanks in advance for any suggestions  TV Wall  

I find it is impossible in practice to use the Beam (Gen 1) connected to my recently purchased LG OLED TV through the ARC socket.If I want to switch to Bluetooth headphones, the connection lasts for a few seconds before the Beam snatches it back. If, on the other hand, I connect my DVD player via HDMI, the TV tells me that I cannot use the ARC connection. The answer has been to use the optical out connection and everything seems to work perfectly. I can leave them all connected and they function when required. However, I obviously lose some functionality although I have been able to make the volume controllable by the LG remote. Do other people have the same experience? Who do I “blame” for this? Is it something about the Beam or is it that LG have not developed an ARC that functions with all possible connected equipment? 

I'm using a Sonos Beam Gen 2 + Era 100 rear speaker. The placement of my speakers varies greatly during the day and night time. Because I move my speakers to the bed at night. But as you know, Trueplay is too loud. So I was always very psychologically uncomfortable at night because I think I'm hurting the person next door to me. So I've been exploring if there's a way to save Trueplay's multiple profiles and found it's not possible. But instead I found a great alternative!If you have another smartphone, before starting Trueplay, you can set the start volume of Trueplay through another smartphone!Trueplay sets the default volume value to 50 in the immediate message warning you that you will start the test tone. You can change this default volume as much as you want. Increase or lower it. So if you have to play Trueplay when the surroundings are noisy, you can raise this, and if you have to play Trueplay when you have to be quiet like me, you can lower this.In the case of Advanced Truepl

Is a SONOS Connect Amp serial 1603 a Gen 2? I am pretty sure Gen 2 starts after June 2015 so March 2016 should be 99% Gen 2 right?