Talk Sonos Products

Trying to listen via S1 App to Mixcloud content via my Sonos system.Can search Mixcloud OK but not getting any audio at all - I can listen via the Mixcloud site after listening to an ad.Is anybody else having this issue?

Hi everyone,I recently bought a Sonos Arc Ultra and noticed a small depression in the top center of the speaker grille, approximately where the led is located. It’s not visible in photos and can only be felt when I run my finger across it. Is this part of the design, or could it be a defect? I haven’t noticed any issues with sound quality, but I just want to be sure. Has anyone else experienced something similar? Thanks in advance! 

I’ve been muddling through getting my local Mac music library accessible to Sonos (something I used with no issues for years before the App was improved).  I have it working sometimes but also not working.Some of the tracks work exactly as they should, launched from the Sonos program on the Mac or from the App on my  iPhone.  Some of them fail from my Mac, but then work from the iPhone, and then also work from the Mac. Others pop a persistent error message of the form:Unable to play '<track name>.m4a' - cannot connect to /<HOSTNAME>/<DIRECTORY> because the server cannot be found. My music library is on an external disk mounted directly on my Mac which is sharing the filesystem (SMB enabled).  I am trying to launch the music from the Sonos program on my Mac and also from two family iPhones.It seems bizarre that some tracks are just fine while others that in some cases are in the same subdirectory can not be played.  Or perhaps, its that the server cannot be found for s

Unable to connect to beam. Unable to iPads Sonos one sl

After updating the Sonos app on 4/9/25, Amazon Music will not play properly.  Songs start and then quit playing or I get an error like ‘Song not encoded properly’.  What is going on??  Why the continual problems with Sonos??!  What can be done to fix this issue?  I’ve already removed Amazon Music and then added it back -- no change, still skips or partial plays.  Please fix this!!

I have a playbar and 2 move speakers that are connected separately.  It’s a small rectangular den and the move speakers are in the back of the room behind the sofa, but they often drop the sound for a second but it happens repeatedly.I am looking to get 2 speakers that I can connect with the playbar for home theatre surround sound.  (I also have a sub).Customer service told me that sonos 5, 1, 1SL, play 1, 3, 5 are compatible with the playbar.Which do you recommend?

I upgraded my Arc to an Arc Ultra over the weekend and I have a couple thoughts on how this process could possibly be improved. 1 - Allow quick setup for soundbar replacement  - I would guess that it’s fairly common for a consumer to upgrade their soundbar while keeping the same sub and surround speakers.  In this scenario, it would much appreciated if you could simply run a copy wizard to bring over all the setting from the previous theatre room (room name, TV setup, voice assistant, etc) as well as automatically recreate the dedicated connection to sub(s)  and surround speakers.  Since the room audio dynamics isn’t changing either, bring over the trueplay settings too.  That’s assuming that trueplay, doesn’t depend on speakers involved but on room acoustics alone (or the room accoustics aspect could be saved separately so that you don’t have to wave your phone around again, the calculations are just redone).To clarify, I have no idea how often setups are soundbar replacement only, an

After a lengthy foray into Echo Speakers I’m returning to Sonos.  Early set up is Beam Gen 2 in living room and 3 Era 100 (1 in Kitchen & 2 in dinning room), more will follow. Dining room doubles up as listening to music, light gaming and usually where drinks are consumed room. I need to be able to run TV, old CD player, old tape deck, Brennan B2 and Nintendo Switch.  Would I be correct in thinking I can do this with a AV receiver using line out to Sonos adapter into one Era 100 and everything else fed through receiver.  It seems to make sense in my head but wondering if I’m missing something obvious.  I’m no audiophile so don't need ultimate anything - just access to above and Apple Music (subscription and library for ripped cd’s) and old tape collection. Thanks in advance.

Hi, I want some advice as I will be new on Sonos and sound systems. I just bought a big TV (OLED 77 G4) and I want to put a system for the TV. I’m thinkin on the ARC ULTRA + one sub + 2 rears.These are some of the doubts I do have:How worth it it is to move to Sub 4 instead of Sub Mini? How worth it it is to move from Era 100 to Era 300 as rears?Apart from that, I’m thinking on getting also a Move 2 for moving it around the rooms… Opinions on that device?And last but very important point… I want to get benefit of the sonos system with a turntable… so I’m doubting which is the best way to connect it to them…Options I’m thinking:Sonos Port + Any turntable A turntable with BluetoothAre there others? Which one do you think is the best one? I’m new on this and any experience advice will be highly appreciatedThanks!!!

SonosNet Channel is showing as an option in the Network settings on my Sonos app, but I’m not sure why.  The reason I’m asking is that I’m trying to get to the bottom of why my app lags more than it used to. I have tried Sonos support and given them diagnostics, but after 1hr and 20mins on the phone to them nothing had improved and I’m none the wiser. They asked me to connect a speaker via Ethernet to create a SonosNet but that seemed to make the lag worse.  I have since done a hard reset of all speakers, uninstalled and reinstalled the Sonos app on my iPhone. But the SonosNet channel still appears as an option. I have 5x Sonos Play 1 speakers and 2x Sonos One speakers in my system. All of them are showing as WifiMode1, so are connecting to my WiFi. I have an EE Smarthub router, with WiFi turned off and use a TP Link Deco X50 mesh system in AP mode. I have reserved the IP addresses for the Sonos speakers. I get a strong, stable and 70mbps+ WiFi signal from the mesh system in all the ro

Why, oh why does Sonos artificially limit use of two sub minis with ARC Ultra? Don’t bother with corporate line because I KNOW it works using 3rd party apps. 

Will I ever be able to play songs (i.e., mp3s) stored directly on my phone to my SONOS system (without using a 3rd party app like Spotify, YouTube Music, etc.)?

Perhaps my biggest gripe with Sonos is how bad the integration with soundcloud is. Never mind the 100 track limitation on the likes but the music discovery part completely sucks. When can we expect a better integration 

I really love my Sonos speaker system -- when it works! But nearly every time I try to use them, the system demands an update, which fails, and I cycle through resets, reboots, etc., for half an hour, give up, try again. This is extremely frustrating. I have a good wi-fi connection, a high quality router, reasonable tech skills, and none of my other products give me these problems.WTF?Please don’t instruct me on reboots, restarts, updates, etc. I could write the manual at this point. I’m just sick of having to take these steps, and have them fail repeatedly, every time I want to listen to music.Does anyone else encounter this constant frustration, and if so, are there other speaker systems you’ve used that are more reliable? 

I have the following setups where I want to add the Sonos Sub1: TV + Arc2: Turntable + 2 Sonos Fiveis it posible to use the same sub when I play vinyls and later when I watch a movie too? Everything is in the same roomthanks!!

I am thoroughly disappointed to read that Sonos is abandoning the Streaming Box. This device is the gateway to wireless connectivity to Sonos Speakers and Soundars. It's not a direct alternative to Apple TV, Roku etc. Because those devices wouldn't enable wireless connectivity to Sonos Speakers and Soundbars. "Pinewood" is not just a Streaming Box, it's so much more. I have been waiting years for this device to be considered and when it finally is, it's abandoned. I am gutted.  https://www.theverge.com/tech/628297/sonos-pinewood-streaming-box-canceled Sonos, please reconsider. 

I am based in Japan and using a lot of Sonos products (ARC, Sub, ERA, etc).I would would like to request Sonos ARC to support MPEG-2 AAC.The reason is TV broadcast in Japan is using this encoding.Normally you set your TV HDMI output to the Sonos ARC to “AUTO” - which you would do if you want to receive various formats like Dolby atmos, etc - and leave it like that. The problem is when I switch to Japanese regular TV broadcast, no sound comes out of the Sonos ARC. I have to then switch my TV audio output to PCM to be able to hear the TV program sound..Hence throughout the day, I have to switch my TV output to PCM or AUTO back and forth which is an inconvenient thing to do, and I believe most if not all Japanese users also find it inconvenient.This makes the Sonos experience in “Japan” a lot less desirable compared to other Japan based manufacturers like Sony, etc. Hopefully this message reaches someone in Sonos to drive this change.  

I have done a factory reset of my S15. Get the flashing orange which times out when searching for nearby products and then I get the flashing green and white. App will not find product to allow me to complete the setup. Can I manually add this?Have reset modem, router, amp, and everything i can think of. I have 2 ethernet jacks and have tried black first and white in the 2nd and vice versa. Black is just plugged into amp. White ethernet runs to router and plugged directly into it. Still will not find it. Ready to throw the entire thing out. Been working on this all day!!

I have created playlists within Sonos for years and have had no trouble moving tracks around, but now there doesn’t appear to be that option anymore, is that correct, or am I missing something?I sincerely hope Sonos haven’t removed that feature, or it could be the final straw.

I have recently purchased a Sonos Beam 2 to use wirelessly from my projector, the projector is connected to an Apple TV - strangely, when I stream a Dolby 5.1 test stream via airplay from the Apple TV direct to the Sonos Beam 2 I can clearly hear that the Centre Channel is working when the Centre Channel speaker test is delivered.How can this the case? I thought Airplay to the Sonos Beam 2 only supports Stereo - yet I can clearly hear that the centre speaker is activated in the Soundbar during the Centre Channel test?Is this emulated somehow? I really don’t understand yet I am pleasantly surprised.   

I am looking to buy the Arc Ultra Soundbar and the Arc Ultra Wall Mount Accessory. Does anyone have experience purchasing a recessed wire hider (to snake the wires into the wall). For example, I’m looking for something like this, but that will fit with the Arc Ultra Soundbar. Thanks!! https://www.amazon.com/Echogear-Soundbar-Safely-Cables-Behind/dp/B07H9DDP1X/ref=sr_1_1_sspa?crid=3G2FR10D4T8R6&dib=eyJ2IjoiMSJ9.6J46AJuvnCYq3ghoiQqz37nPiX1nIUkEIDxEeXC7afOpM-F2JDXQFqwuMKEvT4TpULf3yCxQC0iNefCDqG7p_mGQAjudXt73iNwdzC8Sts5rFTcsfxvqHMtvbDruonHU9xBDi686C7VziE4I72IqKM6ZaEdyl94a6pZvc4WpYXoXNADEbocIV9IbJdGzCjRKcbYKRbggxoiakUHBIrAjjTwRnJeFjuVmz6abRRdcP5o.i-T64rbpYXivsNPirs5O2y58rUIjpxedlnXwiHAUzGc&dib_tag=se&keywords=tv+and+soundbar+cable+concealer&qid=1743075310&sprefix=tv+and+soundbar%2Caps%2C117&sr=8-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

I spent a good part of the weekend re setting up all my components. I get an overnight Sonos App update and it can’t find my system or any components?????? Sonos you are an f ing disaster.Issue is now fixed but I can’t believe how many times I have had to setup my existing system. Virtually every product had to be reset to factory default. 

I understand the technical aspects of the sampling rate, bitrate and mastering of media sources. However, if I play a Max Quality (24 bit, 192 kHz song on Tidal) or the high res lossless version in Apple Music from within the Sonos app or the Lossless capped version in Apple TV and compre vis a vis a Bluray, I find that the sound quality in terms of the fidelity, overall tight sound, louder, wider soundstage and greater feel  iis observed when the source is Bluray.  My setup is Sony A95, Apppe TV and a mid range Sony Bluray player with Sonos Arc, 2 Era 300s and a Sub in a single room. ​@jgatie ​@Corry P 

My brother has Sonos speakers throughout his home so staying in the Sonos ecosystem and using the app to control music throughout his home is important to him.One problem...He has outdoor pool speakers that are not Sonos brand.So, a few years ago I gave him my old Sonos PORT.  He plugged that into an Audiovox amp and was able to use the Sonos app to control those pool speakers.The Audiovox amp is no longer working and we are trying to find a cheap solution to get his pool speakers back up and running.Looking on Amazon I came up with a few 300 watt amps that are dirt cheap in price but have mostly favorable reviews.   All he would need to do is plug the PORT and his pool speakers into the amp.I want to order from Amazon as in most cases, I can get it next day and it’s easy to return if it doesn’t work out.Do you guys feel any of these amps at a $100 pricepoint or less will work?https://www.amazon.com/Beffkkip-Amplifier-Receiver-Bluetooth-Integrated/dp/B0DJ2Z4285?dib=eyJ2IjoiMSJ9.bUUO3Z6

Hi, could support please tell me the channel numbers the Arc uses to talk to the surrounds? It's playing havoc with wireless devices killing speed and causing disconnection. If the Arc has been designed to use a specific range of channels I can create a new 5ghz network with a fixed channel outside of the HT range the Arc uses. I read some old posts where people have fixed the Arc to 52 but I can't find a way into the system to change it, just it's 2.4 for router connection. I have transferred my system to a friend so I need a permanent fix. Ethernet is not an option if that's one solution. Thanks.