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Sonos app macOS instantly crashes at launch - FIXED

  • May 2, 2025
  • 4 replies
  • 170 views
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The Sonos S2 (and S1) app on macOS crashed instantly at launch. This issue was previously raised by ​@Dikon:

I had a similar bugreport stating:

Error Formulating Crash Report: dyld_process_snapshot_get_shared_cache failed

 

ChatGPT suggested that rosetta 2 runtime was failing.

Rosetta Runtime Crash:
The crash occurs in the Rosetta runtime itself (/usr/libexec/rosetta/runtime), which means the Intel (x86_64) version of the Sonos app failed to launch correctly through Rosetta.

 

If rosetta 2 was broken I should try to install/verify the rosetta installation with the following command:

/usr/sbin/softwareupdate --install-rosetta --agree-to-license

In my terminal it printed the following lines:

2025-05-02 21:54:08.736 softwareupdate[34584:868348] Package Authoring Error: 072-08244: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attribute
Install of Rosetta 2 finished successfully

 

I am sure Rosetta 2 was already installed on my mac, but it did fix the broken runtime. The app launched without a hitch.

 

Corry P
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4 replies

Airgetlam
  • Airgetlam
  • May 3, 2025

Interesting. In your case, it was another program that failed to install properly, and had nothing to due with Sonos directly. I wonder if that is the same issue that Dikon is running in to. I’ve installed the Sonos software on several Macs, and not run in to this at all. 

Bruce
R
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  • Rhonny
  • Prodigy II
  • May 3, 2025

Edited

F
  • fresenius
  • Lyricist I
  • May 4, 2025

This worked for me too, thanks.

Airgetlam
controlav
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  • controlav
  • Lead Maestro
  • May 6, 2025

Interesting. In your case, it was another program that failed to install properly, and had nothing to due with Sonos directly. I wonder if that is the same issue that Dikon is running in to. I’ve installed the Sonos software on several Macs, and not run in to this at all. 

This problem will only occur on M-chip Macs as its the Intel emulator (Rosetta) that is crashing here. Sonos don’t do an ARM version of the Desktop app.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Airgetlam
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