Talk Sonos Products

The latest MacOS update to 12.3 appears to allow the connection to Apple Music. 

Amazon UHD subscription. In the Amazon app , when I select UHD music to play, on my S2 app ‘Now Playing’ doesn’t show any information regarding the format playing via the Arc.

Hello: What is the difference between the ARC model, the ARCG1EU1BLK and the ARCG1EU2BLK? 

Does anyone know or can confirm Atmos is fine xed with 15.4? 

I’ve had my SONOS setup for a number of years.  Hell, I’ve even enrolled on the beta test programme (I wouldn’t bother if I were you...you don’t get anything back from SONOS other than so many questions and video “proof” of the issues one has with the software!  Even though I am retired I am having to spend HOURS of my time trying to get the bugs and limitations of the software ironed out...all for no reward!  My biggest issue is that the software seems incapable of coping with the volume of my music library (stored on a local NAS Drive/Server.  It can’t search more than 66,000 tracks, and causes all sorts of issues if I try and add another music library (for my classical collection, stored on a different network share!).  I realise this is all trying to direct me towards utilising a streaming service, but I have amassed my music collection over 40 years, so don’t see why I should pay a monthly subscription to have access to music, which I already own!  Is anyone aware of software whic

Hi guys, I have an issue with my Sonos arc with DTS audio, for example when playing a Harry Potter movie I have to change the settings to PCM in the bd player, and then the audio then works but it's only in stereo PCM which is a bit rubbish. My Samsung TV is only a couple of years old, but only has arc, not e-arc. The TV can handle dolby digital plus from what I can see in the TV settings. I tested with a Dolby Atmos movie played via Plex (TV Plex app), and the Sonos app said atmos, so it does seem to be able to cope with it. I also tested a DTS-HD movie in Plex, and I got sound, but Sonos app said it was Dolby Digital 5.1, which is weird. ​​​​Why can the Arc not handle DTS HD audio from my bluray player?​​​​​​I tried a new hdmi cable to a brand new 2.1 version, same issues. Lastly, my Disney+ app will only show 5.1 audio as well. When playing Netflix Dolby movies, app says DD 5.1 plus. Any advice appreciated!   

iPhone app says “unable to play the selected station”  on certain Sirius XM stations but computer app works fine.   Latest updates on Sonos and iPhone.

While the ARC bar was under warranty, it was damaged and now, they send me a reconditioned replacement bar... Well, I bought it NEW. Shameful that SONOS !! FOOLED ME !! ... and after more than 20 days without the ARC

Hi. The Connect Amp Gen 1 is cheap used by me.I have a good pair of JBL speakers, and several Sonos One and Play. rather than pairing (software, outdated) can I just run and Ethernet cable out of my Sonos One into a Connect Amp Gen 1 Ethernet port? And then the Amp can power the two speakers? thanks!

I have previously used the Amazon Prime Music service but have now taken up the offer of a free 3 month trial of Amazon Unlimited which offers 90 million songs, many of which are HD. My question is if my Sonos system of Soundbridge 100 and Zoneplayer 90 can handle the HD tracks. Also, is there any way in the Sonos app of seeing if a track is standard or HD ?

I apologize if this has been asked before, but this whole process has completely thrown me for a loop!  I was originally planning on setting up the Sonos Amp with 4 TIC B03 speakers and One TIC B55 amp, similar to the way that the Patio 4.1 system is configured.  I researched far and wide, bought the amp and 250 feet of 12AWG/4 OFC wire, and thought this was a viable combination.  Then when it came time to order the speakers, I went to re-calculate the Ohms and make sure I was buying something I could actually use, and now I am not so sure anymore.  Does anyone know whether this will work?  How do I wire the sub in w/out dropping below the 4 Ohm limit?  How does it work with the Patio 4.1 system when everything is 8 Ohms?  Do I run the + from one channel to the sub and the - from the other one?  Do either of the options in the attachments actually work without burning out the speakers and/or the amp?   

My Arc/Sub 1/rear Ones system used to work fine but now I can’t connect the rears. I’ve reset Ones and tried the suggestions in related posts. I was able to get the rears going without the rest of the system, but when I remove then Set Up Surrounds they won't play. Once they played for a second and then quit. They automatically assume the identity of Living Room 2 and Living Room 3, while they should both be subsumed in my Living Room (+Sub, Arc) system.The Ones, Five (new), and Beam 1 in other rooms work fine. I’ve had Sonos for years and have always been able to trouble shoot problems, but I’m at the end on this one.

The Problem:I have been trying to add a separate headset to be able watch TV later at night. I bought a and tried to add two different headsets, one BT and the latest one has its own base that BT back to the headset and the base connects to the TV via Optical output. The issue that is occurring is that when I select the Audio as Optical, it momentarily will turn on and then turn off with the Sonos System turning back onI have set this System up on (2) different TV’s which leads me to conclude a control issue with the SONOS Sound Bar itself. First the system:Sonos - Beam (Gen 2), Sonos - One (Gen 2)(2ea), Sonos - Sub (Gen 3) Connected to: LG - 77" Class C1 Series OLEDThere must be a way to allow another external sound system, ie headset, to work and put Sonos into ‘stand-by mode’Any help would be appreciated. 

With most of my speakers, the Sonos Amp has a nice flat frequency response, just a little rolled off after 15KHz which I can’t hear anyway. But some speakers can cause peaking in the frequency response (typical problem with Class D without post filter feedback). I think it happens with the Sonos Amp when speakers have a negative phase at high frequency. At least that is the difference I have with this problematic speaker (Carmody Overnight Sensations). Here is the frequency response (voltage measurement at amp’s speaker terminals). This might be why some people have reported that the amp sounds bright. I never really thought so even with these speakers, but still I would like to be able smooth out the peak with EQ, and the existing treble control doesn’t do so well. Please, please, you can give this to us!edit: oops, previously I showed a curve that was generated after treble was turned one notch down.

So the PC hosting my Sonos libraries died and I’ve had to reinstall my music on a new computer/Server which has a different name.   But the playlists have the old server name in the the path/source file info.  How do I fix the playlists I’ve created so that they will find the music in the new PC/folder.   For example, when I try to play my playlist it will say:\\OLDPC\Music\thriller.wav is missingI now need the playlist to  point to \\NEWPC\Muisc\thriller.wav in order to solve the problem.If I can’t edit the playlists I will have to spend an incredible time rebuilding them.Thanks!J

Would love for Sonos to collaborate with someone to develop headphones specifically to be used with the system and connected like a Sonos One speaker.  Anything like this in the works?  If not, do you recommend a headphone to use for nighttime listening that doesn’t take a technician to figure out?

Often you party ends on max and that is not what you want the next morning ;o)

When I view albums through my music library track numbers 2 to 11 are missing?Any ideas why this is happening? 

Hello, I’ve done some searching and just wanted validate if I’m correct in my thinking.  We are doing a full reno and I’m looking to put Sonos In-Ceiling into our main floor. I was curious on the following: I understand that I can put 6 Architect speakers connected to ONE Sonos AMP.  I know that those 3 pairs/6 speakers can only play ONE source of music.  With this setup, however, can I independently control the volume to different zones?  For context.  I have an open concept first floor.  I wanted to put one pair in the kitchen, one pair in the living room and one pair in the dining room ceilings.  I’m trying to figure out how I can (Most cost effectively) control those 3 rooms volume independently...ideally from the app, like I do my Sonos 1’s. I’m ok with the fact I can only play one source of music from this setup.It seems like I can’t control volume independently between the 3 pairs without installing a analog dial on the wall.  I’m hoping I’m wrong.     Thank you in advance.  

I am using an old Soundbridge 100 and Zoneplayer 90 system, which Sonos system would give an improvement is sound quality ?

Sonos offers some great architectural speakers.Sonos should also offer a wall-mounting 'Amp Lite' that can drive a pair of architectural speakers.The 'Amp Lite' would be functionally similar to the current Amp, but would have less power output (to suit smaller rooms) and a lower price-point.  Does anyone else want one?

Just inherited a pair of Play3’s that I am going to make the rears for my surround sound with my Arc.  I MAY be overthinking this. but is there a difference beyond aesthetically in horizontal vs vertical orientation?  I have the Sanus floor stands so they can go either way.

The icons in the UI are too small for human fingers.    My observation is that many apps suffer this problem and it’s likely an Apple issue (please confirm whether Sonos can code these differently).   I suspect this mechanism is also psychological, as it requires a very careful finger touch and brain focus (ie: keep you focused and engaged). Specifically, let’s take a look at an example, the elements at the top of the app:  These UI elements are unrealistic for the human hand, at least for casual use.   Again, I’ve seen this problem in other apps, and I suspect a larger issue.  Feel free to change my mind. Would Sonos please clarify the above?   Do you have the ability to override these unrealistically small UI elements?

OK so I have read a lot about this and think i know the answer but im hoping to get some advice on what i can do to make this better. My system currently is as followsSonos amp running two LCR front speakersSonos subThe issue I am having is with some TV shows and movies the Phantom Center voice is just way to low. On other stuff it is fine. I am looking for a way to add basically a center channel to my system to make this better as I don't think anything Sonos has in their offering will work. To me it seems like the simple solution would be for Sonos to offer some settings in the amp for the AMP and other products that would bring out the Voice or maybe other EQs but so far that has not happened and the APP is very basic as i write this. So that leaves me with a couple of options that I can see.1 Buy a HDMI audio splitter and a HDMI 2 way splitter to pull the center audio off the HDMI stream then feed this into a mono amp and into a passive center speaker.2 Toss the Sonos amp and add a

I see quite a few sporadic messages for intermittent connectivity issue between the Sonos Arc & many Samsung TVs. My symptoms seems to be very similar to others where audio completely cuts out and a lot of restarts later, the audio (eARc) is restored. I’ve tried new cables, different AnyConnect settings, varying audio formats and the issue persists.  does anyone have a long term fix for these issues?  thanks in advance!