Talk Sonos Products

Again requesting a widget, has been requested before , but I am unable to add my voice as a customer since that thread was closed: I own 10 of your devices. I would only consider adding to the system if the focus was taken off baby monitors and put back on things that improve basic usage of your devices. And easier to access volume control would be a big improvement  thanks

Think it’s since the last one or two updates but in my case on iPhone & iPad bottom icon bar changes to white with black icons and chosen icon goes blank when selected.  Bottom icon bar should usually be black with white icons. Only occurs when now playing is not displayed. When now playing screen is displayed, everything is as normal. Tried old iOS version of the Sonos app and issue is not present. Tried deleting and redownloading app but makes no difference. 

Hello,My Play5 was received almost 2 weeks ago at Sonos.  I have not received any email confirmation of receipt or status of replacement.  I have tried calling 3 times and sat on hold for over 45 mins each time with no connection.  A little frustrated, can someone assist?thank you,Chris

As the subject line says - I can play to my neighbour's Sonos system via Airplay - should I be able to do this?As backgrounder, I had an issue when I paired my Move with their Move, via wifi - just to see how they sounded as a pair.I then ended up having all kinds of issues with my Sonos system becoming entangled with theirs.Despite not being connected to their wifi and resetting the Moves to their rightful owners/wifi, I was still seeing their Sonos speakers via the Sonos app, when logged into my wifi and their email address intermittently appeared in my App log in page, instead of my own - it seemed their system had become baked into my app...After resetting the iOS app didn’t stop this happening, I appear to have eventually resolved this by:Wiping my iPhone and reinstalling the Sonos app Factory resetting my router Factory resetting/re-adding all of my system in the Sonos appMy Sonos system appears to now be stable, though I have had one of my surround One’s drop off twice.However,

We have a favourite lullaby playlist on spotify that plays in the children’s bedrooms that is added to the sonos favourites. I also have a spotify family account with 4 accounts added to spotify.The childrens playlist is usually started each evening by physically pressing play on the speaker. When this is done occasionally it will default back to my own spotify account (one of the four), preventing me from using that on another group or within the spotify application itself. When this happens I cannot seem to change which account the childrens playlist plays from. I’ve tried from their group/zone stopping the playlist, changing the account on the spotify music source, and then choosing the playlist from the sonos favourites to no avail. I have also stopped the playlist, changed the account on the spotify music source, and then played something random from within the spotify source before going back to select their playlist from the sonos favourites. But in all cases it just seems to de

Hi there, I have two living areas connected at right angle by doorway, looking at Sonos for streaming but also Turntable and CD Player.. default setup where i dont have to move the speakers all the time to cover both rooms in stereo without cables everywhere? Maybe 2 sonos Moves, wifi and wireless, but they'll mainly sit where they are.. Or 2 x Sonos 5 with one in each room, paired in stereo, but then no voice assistant which I do want.. Plus do i need a sonos PORT to connect up my amp, cd player and turntable for the rare times im not voice commanding spotify thru google assistant on my iphone? Happy to spend a couple grand.. so maybe it is 2x top-of-the-line Sonos 5s and a Sonos Port, but I still want to use Voice command. A rambling bunch of Qs, I know, but do you think I should get 2x Sonos 5 for great music AND a Move to get the google assistant voice control in the mix? Could plug the turntable direct to a Sonos 5 with RCA.. otherwise will need a Port as also have full Nakamichi

Bonjour à tous le monde, je possède plusieurs produits sonos chez moi et je me suis séparé d une sonos Roam ,je ne possède plus l enceinte mais par contre elle apparaît toujours hors ligne sur l application….comment l enlever ??d avance merci

Trying to buy a package deal on Sonos.com, to use my 30% trade-up code.Is it really not possible to buy a package deal with a One and a One SL? Why would anyone want 2 One in the same room?

I’m running 5 for 5… Sonos requires an update, and my system completely stops working.  I mostly use the system for playing my record player.  LOVE the speaker when it works.  It’s a doorknob right now.  Infuriating.  

Hi. I currently have 2 Sono’s Amps hooked up, with them configured as such: 1 Amp - Connected to Kitchen Speakers2 Amp - Connected to Master Bedroom & Backyard Speakers I was wondering if there was a way I could individually control the music played on each speakers for 2nd Amp. So basically, wondering if I could play music in my backyard speakers without it coming out in my bedroom, obviously without needing to buy another.  I’m guessing this is not possible, but figured it was worth a shot.

I am sure this has been discussed before but a search for anything around ‘volume’, ‘controls’, ‘slider’ or ‘app’ comes back with 100’s of results.As a user of the Sonos app on IOS, do I need an excessively small thumbprint to stop the slider attempting a sneaky move as I lift my thumb off the dot? I like even numbers. If I set the volume to 8, I don’t want the app to sneak to 7 or 9 as I take my thumb off the slider.Add slider clicks, take away the sneaky AI that decides it prefers its own volume setting.Thanks.

Hi I've just ordered a beam 1st gen, however I have only buried an optical cable in my wall, I know there is an adapter for HDMI to optical however Is there any kind of adapter which converts Optical to HDMI so I can use the optical cable, I've googled it but can't find an answer, thanks in advance

Hi, I have a Vinyl Turntable (at-lp120 usb) with a preamp in it that I would like to play it on my sonos system. I plugged it to my Play5 (1st gen) with a jack but the sound is quite low and the quality disappointing. Anyone know how I could have a decent sound quality ? Should I use a connect ? or a connect:amp ? Thanks !  

Wasn’t sure of this, but was curious what other field techs & installers have found?Thanks!

I am by no means a sound engineer, but the mid and low range frequencies are much richer on my passive Bang & Olufsen architectural speakers (which are powered by the Amp) when I stream through my Android TV versus other devices (laptop, tablet, phone, etc.) that aren’t directly connected to the Arc via eArc.  I understand how many permutations are involved there.  I have tried to control for as many of them as I can.  What I am really wondering is if the Arc woofers produce frequencies from the passive speakers in certain configurations with the Amp and not in others that seem almost identical?Thanks for any insights. 

Hi,I have 2 new Sonos roam speakers. The sound quality, design etc is amazing, however the battery life is really poor, only lasting approx 2 hrs after an over night charge. I have enabled battery saving and turned off all other value services to try to improve this but without any success. Any advice or ideas?  Cheers

As a Sonos fanboy, i've listened to Marshall Stanmore Ii today. Must say, I was impressed. Gbe detail, the power, bass. Can the Move (I plan to add it to my system) compete? Have you heard both?Neven

Hi. I must have changed a setting from within the Sonos app as when I play music from Amazon I no longer get an indication of whether I am playing a HD, Ultra HD or Dolby Atmos track which is annoying to say the least! At the time of me taking my screenshot (below), I was actually playing music but the Living Room section still shows a reference to the TV.  Any help would be most appreciated 🙏 

I recently acquired the turntable. There are 2 issues that are different than all other turntables I have owned. I would like to know whether what I am experiencing with the Pro-Ject T1 a defect or if this is how it is supposed to function.Once the LP playing reaches the end, the arm is supposed to come to it's resting position but it stays at the end and keeps spinning. This cannot be good for the needle or the record. Even if I manually return the arm to it's resting position, the turntable keeps spinning. I have to switch off the appliance for the turntable to stop spinningThanks for any guidance. 

Hi,My Panasonic Viera is set to 'surround' in the sound settings and it's connected to my Playbar with an optical cable.But when I watch standard freeview TV and a movie on disney plus on my Roku; my Sonos app still reports a Stereo PCM output.I am a bit nonplussed. Is there an obvious next step for me to check?

It seems that another way for users to view and manage their saved Albums and Playlists would be in the ‘My Account’ section of the web app. The phone app stores this data, so it can’t be difficult for Sonos to upload and publish the lists in a personal Profile section titled ‘My Sonos’. Then using the web app interface, a user could edit/delete/export the album/song listings - but not add to it. It would be ideal to review the albums & songs on these lists, check for duplicates or simply to edit them. Does this sound like a useful idea?   

Recently the behavior when scrolling in the desktop controller for Mac has been very frustrating. The menu keeps reverting to prior menu when scrolling.Example, when you search an artist, and then begin to scroll through their albums, the controller reverts back to previous menu listing the artists. It is almost impossible to scroll down unless you go very slowly without this behavior happening. This behavior is occurring on multiple laptops in our household using desktop controller. Anyone else with this issue? System info: Sonos Controller for Mac, Version: 14.8, Sonos OS: S2 

It would be nice to be able to split a sonos one that is paired in 5.1 surround audio zone to use for music while leaving the remaining pieces of surround running TV audio. It makes sense that audio quality might degrade but for simple tv watching and cooking in evening to split up a surround and move speakers around without major reconfiguration of entire system would be extremely useful. For example being able to go in the app and have the option to stream individually Apple Music to the right rear while watching YouTube. 

I have a Sonos Beam connected to a Vizio TV via HDMI ARC. The TV speakers are disabled so Sonos is primary speaker. I followed the setup instructions and everything works fine:Volume up/down works Alexa works Beam manual controls workThe problem I have is that when I press the Vizio remote mute button, the Beam will mute for a short period of time but then will unmute on its own. The duration of time that it stays muted varies between a few seconds to a few minutes. Inevitably though, the TV/Beam will unmute.  I’ve done all of the following things to try to fix the issue:Unplugged power to TV and everything connected to the TV, waiting a minute before plugging back in. Unpair and re-pair the Beam Re-pair TV Re-pair remote Disable “Use IR” Disable Alexa “Word Wake Chime” Updated TV and Beam firmwareNothing I’ve tried works. Any thoughts? 

I'm using my Sonos Port basically as a pre-amp, powered by an Acurus A150 2 channel amplifier, and an Adcom GCD-750 CD player.  I'm getting really distorted sound.I've tried taking the Source Level down to 1. I've played around with the EQ. Nothing is working. When I remove the Port and connect it to my volume controller, it sounds perfect.Any suggestions?