Contributor I

Ordered Arc at mid of January still waiting for it to charge/ship, Arc Shipping Delay

101 replies
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It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc! Will I get my order soon tho? Thanks!

I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.

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melvimbe

I don’t think anyone here has any special insight on Sonos inventory. Even the Sonos employees who monitor these boards don’t have access to that data. All anyone can do is give their own opinions and experiences.

However, Sonos has marked down refurbished products recently, which seems odd. My WAG would be that a big shipment is coming in to the warehouse and they want to make space.

Danny

A

Amazonracer

Contributor I

Just some info and take it for what it’s worth. Was in a retail shop called Soundtronics and they do home audio/theater and my builder uses them. I was in yesterday and asked some general questions about getting inventory in regards to the Arc. He said he just got a memo that the black Arc was back ordered until August but could get 20 white arcs. August seemed crazy!

Airgetlam

I took a look at the refurbished Ones (both standard, and SLs) and they were out of stock on both colors for both devices.

My guess is the international chip shortage is hitting all companies, including Sonos, pretty hard, and there’s a lot of challenge in getting product on the shelves. Must be hurting their profitability quite a bit, to have demand that they can’t satisfy. None of my local Best Buys seem to have much either.

Bruce

S

Seanos

Trending Lyricist I

I ordered my Arc on 12/3 with an estimated ship date of 1/21/22. The only thing I’ve received is an e-mail on 2/1 saying my order wouldn’t be completed by the original estimated ship date. Oh really? Thanks for the update.

Very frustrating.

Dolby TonyAuthor

Contributor I

I ordered my Arc on 12/3 with an estimated ship date of 1/21/22. The only thing I’ve received is an e-mail on 2/1 saying my order wouldn’t be completed by the original estimated ship date. Oh really? Thanks for the update.

Very frustrating.

That’s crazy! For the sonos one, i just bought it from BestBuy and it shows deliver to me next Tuesday. When I check Sonos homepage, for the white sonos one the estimate ship out date is 2/25.

At least I will get some thing next week tho. I bought ARC, Sub and 2xone.

wish us luck! I hope we can get what we want soon...

Dolby TonyAuthor

Contributor I

I took a look at the refurbished Ones (both standard, and SLs) and they were out of stock on both colors for both devices.

My guess is the international chip shortage is hitting all companies, including Sonos, pretty hard, and there’s a lot of challenge in getting product on the shelves. Must be hurting their profitability quite a bit, to have demand that they can’t satisfy. None of my local Best Buys seem to have much either.

I bought the Sonos one from Best Buy. It seems it is the only thing they have in stock among the arc, sub and sonos one (SL).

N

Nick2319

Avid Contributor III

Here in the Uk there seem there no problem with orders. You can buy most items, no problem.

If you order direct from Sonos they are dispatched from Holland.

Have ordered a number of speakers and a beam 2 and they were delivered within two days. All items show up ‘in stock’ except the Arc.

Dolby TonyAuthor

Contributor I

Here in the Uk there seem there no problem with orders. You can buy most items, no problem.

If you order direct from Sonos they are dispatched from Holland.

Have ordered a number of speakers and a beam 2 and they were delivered within two days. All items show up ‘in stock’ except the Arc.

I just bought the sonons beam from best buy today and shipped to me same day. If its not what I expect it, I will return it keep waiting for the arc.

N

Nick2319

Avid Contributor III

The beam 2 is very good, it does me. The Arc is on the next level. Have to say my Sonos System has been rock solid. Switching and grouping rooms where you want the music to play is vastly superior to the offering which I had before. Yes, very happy.

W

Whelafam

Lyricist III

I ordered my ARC on Jan 4 and knew at that time it was back ordered with shipping Jan 21. I wasn’t happy about it but the reviews have been fantastic and I have bought into the Sonos architecture so it made sense. While I was waiting I ordered the ARC tv bracket from Sonos and installed it. it’s now Feb 10 with no valuable updates on when I should receive the ARC. I’m disappointed with Sonos not being up front with details on expected shipping. Just tell us the truth so we can stop checking our bank to see if there is a Sonos charge pending. People need to know the real story. I’m discouraged by reading these ARC delays that people dealt with last year on this site so it appears that this has been an ongoing problem. Sonos should be very concerned about their ability to deliver and their reputation. Hoping for good news soon.

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