Talk Sonos Products

Hello, yesterday one of my kids dropped a Sonos 5 we had behind the couch. The case is cracked on one side and it won't turn on or show any life signs. So it is basically dead. My question is, does Sonos do repairs, or do I need to buy a new one? Also wanted to know, in case of Sonos not doing repairs can I take it to a store and maybe they will repair it there?

Is the windows controller able to handle both newer Sonos products like Ray , and integrate older legacy products like Play 5 together…. Seeing the controller is not S1 or S2 designated … I haven’t tried yet but will at some point when I bring a set of play 5s back from the cabin…

I am considering buying a Beam gen 2 to take the atmos sound. Will I still be able to use my old play 1 speakers ?I currently only use the Controller 1Will I be able to get atmos as my TV only has ARC not eARC?

Is it safe for the Sonos roam to be charging in the bathroom while showering behind a glass door? 

How do I synchronize my Sonos Home Theater Playbase & Surround Sound with the lips from my LG OLED TV ?

What is the difference between sonos one and sonos one SL

Wether it is a track on my local phone, or a Spotify playlist - if the track is over an hour in length (like a DJ set mix), the Sonos app grays these out and will not play them. However, if I open Spotify or Apple Music and stream it to the Sonos speakers, it works fine.My first thought is some sort of DRM protection or something else that’s blocking based on length, but not sure. Anyone else encounter this issue?

hi guys i recently bought a LG G2 and connected it to my SONOS Playbar (7 years old). things seemed well for a day or 2 but it started to get intermittent issues.very frequently, when i turn on the power for both, and i turn on the TV, the there is no sound from the Playbar (output from TV is set to Optical Output). when i press the tv remote, the sonos only flashes the white LED when i Volume Down, but no light nor sound when i press Volume Up. Controls also not working from my iphone Sonos app when this happens.then i go to the tv sound settings and change it to hdmi, and back to Optical, the sound comes back and everything works as it should.Both devices are on the latest firmware.the optical cable is connected properly (no issues on previous Sony TV).could i have damaged the optical cable during the change of TV? what could have caused the above issue. or could it be the Ethernet cable that has issues? Thanks!

Hi i would like to connect my Google chromecast audio into the optical port of the Sonos ARC.will this work? thanks

I wanted to put this out there in case others are encountering the same problem. I recently purchased a brand new Sonos Sub Mini directly from Sonos. When I received it, I went to set it up, however, the at the step that involves using NFC from my iPhone to input a pin code, the NFC connection didn’t seem to work. I was given the option to enter the pin printed on the device manually, however, this led to a strange notification saying the pin and did not match the device’s serial number. Upon further inspection, I noticed that the serial number in the app did not match the serial number printed on the device & on the box (only the last 3 characters of the serial number were mismatched). I reached out to Sonos support several times. The first time, I was disconnected from the chat service. The second time I chatted in, I was told that I would receive an email in 30 minutes about a replacement being sent to me and how to return the original device. After several hours of not receivin

I initially wanted a FIVE for my living room, but in the same area i have TV setup - so NOW im actually thinking of upgrading my TV  to Beam + Mini sub. So my Q is, would the Beam + Minisub be sufficient, making the FIVE somwthat obsolete when just listening to music? Or does the many amplifiers in the FIVE make it superior as stand alone?

I am looking for a high quality DAC/Preamp that will play nicely with Sonos. In particular, it would be great if it was “Works with Sonos” certified. I see based on that site, that the Onkyo, Pioneer Elite, and Integra A/V receivers have this capability. However, those are way overkill in terms of features for my 2 channel setup and often have less than stellar DAC chip implementations anyway.Quite by accident I discovered that Meridian actually integrates “works with sonos” in their high end Dac / Digital preamps - which is great! But before I go buy one of their units, are there any other similar “high end” vendors that also integrate with Sonos?

When will Sonos release rear speakers (one sls) that have upfiring drivers for Atmos? Samsung has dropped the Samsung Q990B which has this AND DTS support.  Sonos needs to step up on this because the samsung set is cheaper and better quality Atmos now. Ive been pricing it out all year to purchase at christmas but if they don’t come out with at least upfiring rear speakers before boxing day Im going with the samsung.

I am trying to run my Amazon firestick through my LG TV into my Sonos Arc and still have the ability of using my audio receiver. I can pair my TV with the arc and plugging in my firestick into the back of the tv. No problem but then i have nothing with my receiver. I plug the firestick into the receiver and lose the tv connection with my Sonos arc. Is there the ability to use both? Any help would be appreciated

Has anyone else experienced a loss of output signal from their Connect following the software update on November 4, 2022? Mine worked fine for six years until the update. This appears to be deliberate. After five hours with various support folks, failed return requests etc. they suggested that I just go buy a new one.   

Hi, there.I have a Beam gen2 and one Play3. I want to create surrounding system and I’m thinking i need another speaker to do it . can you guys give me some advices about it? I’m considering to buy another Play3 for the surrounding, but it cost a little bit much. Thanks

Hello,I have a CD transport connected via the Sonos optical-to-HDM adapter to the HDMI input on my Sonos Amp. This works great (and allows me to control the Amp volume with the CD transport’s remote control) but it’s odd to see this input called ‘TV’ in the Sonos app. I understand this is the primary intended use case for the HDMI input but I can’t be the only person using the optical-to-HDMI connection to get a digital audio input into the Amp. Please Sonos: Could we have an option to rename the HDMI input to a custom name in the app, like you can with the RCA input?

I’m looking to create a home cinema set up, I already have two play 1’s, a Roam, and a Play 5. I’d like to mount the projector on my ceiling if possible, so ideally I’d be able to broadcast video from my laptop to the projector wirelessly, and audio from the projector/laptop to the sonos system. Two questions: Which product I can purchase (playbar?arc?beam?) to use with a projector in this manner?What properties would the projector need to have? Thanks for your help.

As stated, I'm just trying to add the Google assistant to my Sonos arc. When I'm in the app, it has me sign in, then redirects to Google home. Cool. Google home wants me to sign in to Sonos. Ok? It redirects me to the website. I log in and the Sonos website says the Sonos app needs to update with 2 buttons. Go to Sonos App or I've fixed the problem. The first option does what it says, the Sonos app comes back up but it's currently trying to link with Google. I can try again or cancel. If I try again, please start reading this paragraph again. If I cancel, I can go check for updates. Checking both the devices individually and the system itself says there's no updates available and the versions appear to be the latest version. Back to where the Sonos website tells me I need to update, if I choose I've fixed the problem, it just refreshes the page. So. That's where I'm stuck.Everything else works fine, I can stream music via the app itself, I can use Bluetooth, I can use the HDMI with my

I have a digital-only preamp and would like to play vinyl through my system.If I connect my record player to  the analog in on my ZP80, I cannot get it to pass through to my digital preamp, even though the preamp can see a connection. Do I need to do any special config to get the ZP80 to input an analog  source via RCA and then output it to the toslink connector? Thanks in advance!

including turning off tv speakers, i just got arc and sub.  set was a breeze but i did have to use the optical cable.  set up went fine played tv ok, switched to spotify ok.  in the evening turned on tv and sound was skipping.   turned set off and next morning I did a reset,  after reset tv (regular cable and streaming) and spotify working ok.  turned everything off for awhile then played spotify for a few hours.   Went to TV (stream and regular cable) and skipping restarted.  does anyone know what is causing this?    

Morning all,In getting support on another Roam related question, I started to consider wifi strength and possible RJ45 connectivity.There are many devices out there that indicate that they are wifi only but in reality do support a wired connection e.g some Roku boxes, even my treadmill that has essentially an inbuilt android tablet in it.Adding a Ugreen usbc to RJ45 device can often introduce a wired link to replace a wireless one.Does anyone know if that is possible on a Roam unit?Reason to ask is that I’m off to a location that has notoriously poor wifi services but were rooms do have RJ45 ‘s outlets at the desk and room level. It could be a nice insurance policy.Very interested to hear if anyone explored that route.Many thanks

Just ordered a Pro-Ject Debut Turntable and I have TWO fives and I’d like to connect them both. What’s the best way of doing this? Do I connect the cable from the turntable to one of them and then link the other by Bluetooth?

I got a brand new pair of Sonos One SL’s only a month or two ago and have just had an ant colony error out from inside it.  I’ve been in touch with Sonos and they’re denying me a replacement because they say ants aren’t mentioned in the warranty (lol, of course not..why would they be mentioned) and their other excuse is that besides the ants, the postal service won’t ship the speaker back because of the ants (what kind of a bizarre answer is that??) and therefore they won’t honour the speakers warranty. I’m actually quite shocked by the customer service I’ve received.  I’m going to contact the ACCC and the Department of Agriculture, Fisheries and Forestry. My wife is also in species discovery and has some friends who happen to specialise in ant identification (pure fluke but amazing) so hopefully I can get the species identified pretty quickly.  I can see I’m not the first person to experience this issue, however Sonos appears to haveclosed the previous conversations down already. Anyo

Hello,I’m in the process of getting a new construction home built. I’m wondering if there would be any issues putting Sonos ceiling speakers ~18 inches away from a coffered ceiling similar to the coffered ceiling on the perimeter of the living room below image below? Does that give enough distance to avoid any issues?For context, my home layout is very similar to this open concept with the living room and kitchen / dining being an open space like the image below. Thank you!