Talk Sonos Products

Hi I'm a long time Sonos user with Arc, Sub, Play 1 surrounds, move roam, Play3 x 2, 3 x Play 5 and  Boost in general my system was stable until just before Christmas when I started to experience track skipping, speaker loss etc.Using the support matrix I discovered that ALL my Sonos items were experiencing high ODFM ANI numbers i.e. wifi interference they were all Red!After much messing about I realized that the issues only occured after sunset which is when I'd configured my Phillips Hue system to perform a Christmas lights show, in doing this I'd used dynamic scenes where the lights constantly change colour. The Hue hub constantly sends instructions to the lamps which all rebroadcast in a mesh system similar to Sonos (ZigBee rather than  Wifi B or G) .Hue uses different channels 25 in my case and usually a very short ZigBee transmission (switch on, at x brightness and y colour) which causes no problems. Dynamic colour changing of 20 or so lamps appears to flood the network, possibly

How can I connect my new play:1 into Sonos OS S1 with my old Play : 5 & OneI cannot update the OS because this will disconnect the old Play:5Help !

I’m using an Elgato streamdeck and to get it to work for Sonos I need to use the shortcuts like cmd*In the help menu Sonos S2 show a long list of shortcuts but most of them doesn’t work. Is there some setting i need to change to get them to work 

I have BEAM connected to a SONY Bravia KJ-49X9500H via HDMI.There is no problem with normal TV programs, commercials, movies, Amazon Prime Video, etc., but only during NHK news the audio stops working.I have tried various settings on the TV, but there is no improvement. Please tell me how to set this up.

Bonjour, Mon chat a griffé mon enceinte beam, savez-vous vous où je peux acheter ce tissus et s'il est possible de le remplacer ?

HiI am using Apple TV 4K ( 1st gen). I just bought today  “Sonos ARC” if I want to use Apple TV 4K with this sound bar in order to get “Dolby Atmos” sound experience then how I can get it as my tv doesn’t have HDMI eARC port also. The problem is the Soundbar has only one HDMI ARC port! No other HDMI port available . if I connect input HDMI from “Apple TV 4K “ to Soundbar HDMI ARC port, then how I can connect my TV screen to this soundbar as there is no other HDMI port left on the soundbar!Any Suggestions please. i;e ; if need eARC HDMI converter , can you recommend any !thanks//Gazi

I have two sonos one SLs and a Sonos Port. Can and if so how can I connect my TV to my speakers? Below is a pic of the back of the tv I am working with. Any assistance would be greatly appreciated 

Hi!I would like to connect sound from my Projector Optoma UHD43 (Jack / SPDIF) to my SYMFONISK Picture frame speakers, which is the best way to do it? I also have UHD Cast Pro, but can’t figure out to setup sound streaming to SONOS. Also is there a cheap way to do it without buying AMP?

Hello, I am trying to add my wife’s phone to our Sonos system. All say to:Open Sonos. From the Settings. tab, tap Services & Voice. Under Music & Content, tap Add a Service. Click on Add to SonosThe problem is I’m not given the option to Add to Sonos. There are dozens of apps and services to add, but non of them say Sonos except Sonos Radio and that’s not it. Please help. Thanks

My Sonos is not playing songs from certain folders on my Nas drive. These were playing fine until maybe a couple of weeks ago. I have tried adding the folders back in using the Music Library, which worked last week, but won't work now. Any ideas?

Upgraded to s2 now I can’t connect my play ones as surrounds as they were before. I can see them on the app but won’t let me do anything with them. How do I remove them on the s2 app. Driving me crazy. I only added a new arc now hours later still can complete the setup

I’m trying to connecting a Sonos Beam gen2 and two One SL speakers to my projector, which is a Benq HT2050A. I believe the projector does not have HDMI ARC capabilities. Is there any hope? I’d love to at least be able to have the Beam work with the projector. Thank you for any help!

Hi. When a guest was visiting our home, they logged me out of my sonos account on my sonos system, so they could log into their account and play their music. They didn’t log out and now I can’t get into my “account” on the system. How do I log them out and get back to my account?

Where can i purchase a replacement bottom cover for as Sonos One SL

I’m debating replacing the Play 3 in the living room, which sits under the TV, with a Ray, for the obvious benefit of playing TV audio through it. Right now, the Play 3 just used for music and NPR and I don’t want to downgrade that capability. There’s only a slim chance of adding surrounds. (I know it sounds weird, but because of the house layout and available walls, the big TV with the beam is in a bedroom, and the living room TV is an afterthought.)

Hi guys!My first post here, so be gentle 😅I currently have one Sonos room with Beam/Submini/Ones, but am looking to get sound for another roomWhen looking at the prices now, the cost of two used, but good condition, Play5(gen2) is almost exactly the same as a new Five, here in Norway. What do you guys think I should go for? Can I expect the Play5s to lose its compatibility with S2 for example in the future?Thanks! 

I have a project debut carbon turntable connected to a Bellari VP130 phono stage. This little setup has been able to give me headphone access (the Bellari serves also as a headphone amp, which is why I bought it) and a line signal that I used to feed to my Sonos Play:5 line-in jack. This worked well for years.  Now o decided to buy a new headphone amp/preamp/speaker amp by a company called LTA (LTA Microzotl 2, or “MZ2” for short). The MZ2 is mainly a headphone amplifier, and it’s GORGEOUS. It has significantly improved my listening experience using headphones. However, I can’t seem to find a way to output to my Sonos.  The MZ2 has an RCA output meant for a power amp, and banana plugs meant to drive high sensitivity speakers (1W power only). If I hook my Sonos to the RCAs I get a very low volume and somewhat distorted sound if I try cranking up either the phono stage or the preamp volume. Awful. I have not tried connecting the banana plugs to the Sonos because I’m guessing that output

Must say I'm disappointed that several years after launching Sonos Radio HD, Australia still doesn't have it. Somewhat embarrassing infact that I literally just heard a Sonos Radio HD ad between songs on the Hit List station. You'd think they'd restrict that ad to only countries where such a service is available.  Any word on if they actually plan to roll this service out to beyond a small handful of countries? 

when i choose a station to play from an artist  it will play 2 or 3 songs in that genre and then start playing rock or unrelated artists or style.  example I set Ella Fitgerald station and after 3 songs lynrd skynrd startedc playing

I’m really enjoying the SONOS Arc but last night encountered a frustrating problem that I could not resolve. On hearing a song I liked during the closing credits of a TV show I’d been watching, I found the song on Spotify and played it on the Arc, the TV was still ON but without the audio. Once the song from Spotify had finished I wanted to resume watching the TV but could not get TV audio back on the Arc. I tried adjusting the TV volume level, checked that Auto Play was switched on in the Arc settings, turned the TV off and then on again but nothing worked. I have the Arc connected to an LG OLED65C7V TV via the HDMI (ARC) output. I’m sure there must be a simple away of switching between TV and Music On the Arc but, whatever it is, I either couldn’t find it or it’s not working for me ! Any helpful advice would be much appreciated, thank you.

Hi,I’m waiting for delivery of a pair of Fives and a Sub for our fairly large living room. The Fives will be on shelves on the rear wall of the room.  Is it best to have the Fives vertically with the tweeters (controls) on the insides. Any advantage in having them toed in? TVM. 

In our living room we have a Beam (Hard wired) and 2 Play:1’s (wireless) as a stereo pair.Kitchen: 2x One’s (wireless) as a stereo pair.Dining Room: 2x One’s (wireless) as a stereo pair.Downstairs Bathroom: 2x Roams.This has all worked perfectly for over a year. All 3 zones have perfect WiFi coverage.Today I tried to add 2x One SL’s, 2x Sub Gen 3’s and an Arc to our media room (converted garage)Our WiFi coverage works literally half way into this room, the rear ones were picked straight away as they are closer to the router but adding the arc and subs took forever of hitting retry, and rebooting I eventually realised it was because of the WiFi, I added a hardwired WiFi access point with a different SSID and tried to add the new stuff to the new network, after over an hour failing I disconnected the access point and hardwired all the new stuff, rebooted it and one by one (totally stupid) disabled WiFi and now everything but 1 sub works.I can factory reset it and it shows up for a few mi

After updating to version 14.12, I re-tuned the trueplay tuning, the result is that the subwoofer sound is small, position, sub audio is 0, but the volume is low. I'm using a Gen 3 sub woofer.Hopefully sonos will fix this bug soon thank you

Anyone got any idea how you link a Ray and a One to make a system?I have 1 One and a Ray in the living room which I’m trying to link together to get a surround sound type system but struggling.I have other One’s throughout the house but I don’t want to add them to this system.  As soon as I don’t want to select those other One’s I can’t seem to build a system. thanks

Yesterday (Nov 2), Sonos updated the S1 Controller app for iOS and iPadOS to version 11.6.1.  These installed and work fine.At the same time my Mac, which is running S1 Controller for Mac version 11.5, indicated that there was an update available. When trying to run this update (which is named Sonos_57.13-34140.dmg and not 11.6 something), it crashed and failed.Has anyone else had this problem?