Talk Sonos Products

Hi All,I have an ARC, sub and rear SL’s. I previously had a Samsung Q90r. Don’t get me wrong the Samsung had many flaws but its ATMOS sound was very immersive. I don’t really get that from the ARCs ATMOS its a bit half hearted. I think Sonos should of released some rear upfiring speakers if its really wants to compete in the ATMOS soundbar market with the likes of the LG SN11 and the Samsung Q90r etc. In all other aspects I love my ARC but the ATMOS needs some more ooph to it.@Sonos if you can put this request forward. Thank you

Hi everyone - I’ve just bought a whole load of new Sonos kit for my apartment @ circa $1500 expense. My question : how long are ppl generally budgeting for that their products will last? I have a beam, 3 Ones and a move.  I like to invest in things like this, and while I don’t expect they’ll last forever, I like to get value for money. I’m also not someone that always needs the newest gizmo, so as long as the speakers still work whilst more improved models come on line, I won’t feel the need to upgrade.  Im budgeting for getting around 10 years out of all this stuff. Sonos say they support for 5 years after last sale (hopefully longer). Some of these products have been on sale for a few years but I’m hoping they’ll still sell for a couple of years yet. The bad press Sonos got recently around the issue also makes me think they’ll be a bit better around this next time. Anyone any views on how long you expect to get out of your products?In 10 years time we’ll probably no longer be steamin

So, got my LG CX, 65”. Currently the problem is that I have 2 sonos ONE speakers, enjoying them for the last 3 years, and was looking forward to buy SONOS arc for ultimate TV experience (not getting the sub atm). The problem however is the placement. I don’t have that much space. Wall mount is not an option. Any suggestions ? Based on the pictures and my calculations I know I can move back the TV to the wall to fit the Arc on the shelf, however, I might need to put “something” in the same shape for LG CX65” under so it “lifts up” so to speak. By lifting up I mean see all of the screen as ARC will block (9CM tall) the tv view.Anybody has / had similar issue? What kind of solution that would be? Thanks in advance!   

Hello Sonos-ians, I have a sonos arc and in built existing ceiling speakers (not sonos). I would like to connect them to my sonos arc for a full surround sound experience. Can you please advise what is the best way to achieve that? My TV is Sony A8H and has HDMI eARC.Typo in the title -Ceiling*Thanks!

Whilst reading the Flutter 2.0 announcement from Google, it states that Sonos use Flutter to build their apps. With the 2.0 release it means that same app can be deployed to web/windows/mac with no code changes. Do we think that Sonos will release their app on these platforms?

HelloWe’re in the process of building a garden office. It will be triangular in shape, with one side being a sliding glass door.We make extensive use of Sonos throughout the rest of the house so have been thinking through the best options given the odd-shape of the space.Mostly will be listening to Spotify as background music whilst working at the desk.Some thoughts:1x Play Five, set horizontal (red dot on diagram) at desk height. 2x Play Ones, set at either end of the corner desk (blue dots) 2x In-ceiling Speakers, set either as the green or purple dotsI’d be very grateful for any advice or other recommendations/considerations.Thanks in advance - diagram below. 

I find it quite annoying that when you select a station or a song or anything from the IOS sonos app (S2) it collapses all categories.To illustrate just search for SomaFM under stations. It will show a few under Sonos Radio (and others too). Expand that section and you will see around 10-15 different ones. Scroll down and select something from the bottom of the list. It plays it but then collapses the whole section so if you want to quickly try another station you have to expand again and scroll.

I am a long time Sonos user (years).  I have changed room config and routers multiple times.  Until now I have never had any significant problems.  Now the app hardly ever connects to all (or sometimes any) of my 4 devices without restarting my phone or the router and / or a long wait.  I am reduced to using my Bluetooth connected speaker and am considering scrapping my Sonos (seriously).  I have fairly recently added a Play1 - the issue seems to have gradually worsened since.  Can anyone help?

Bit of a strange question, I pre-ordered Roam, card charged ahead of shipping and DHL tracking information sent to me last night.All good, apart from Sonos refunding my debit card this morning, despite tracking showing my order has been picked up and on its way.Now I don’t want to seem ungrateful for the refund, but has anyone else had a similar experience?

Hello,I'm considering buying the Sanus TV mount attachment for the Sonos Arc soundbar (WSSATM1), but I'm not sure if it would be compatible with my current setup:- LG 65" OLED CX TV- Reinston Ultra EU025 full-motion TV mount (sorry, available in Polish only...)See here for a couple of photos (pardon my temporary messy cable management).As you can see, my TV mount differs quite significantly from the one used in the instructions for WSSATM1. Also note that it's tilted downwards by 15 degrees in order to get a good viewing angle while lying in bed.Does anyone have experience using this mount attachment with a similar TV mount? Or maybe someone could point me to a different solution which could work in my case?I realize that this might not be the best place to ask this. I have also reached out to Sanus’ customer support, but I’m still awaiting their response and I’m not inclined to believe they would give any recommendations outside their own product range.Any help or suggestions would be

I have severe high frequency vocal sibilance distortion. Had it bad with both Arc and Beam. Lowering treble to minimum or TruePlay doesn't help much. The problem is my auditory perception. Someone advised to place a bath towel over Beam. I thought it was a joke. It's no joke. The thick fabric absorbs much HF energy while the midrange mostly passes through. Works better than any treble adjustment for me. So now I want to implement this on Arc. Since it is so wide I would like to target the center tweeter and tape a piece of fabric. Does anyone know the exact tweeter location in the center? Right the middle where it says Sonos or slightly to the left? Slightly right? Can't make it out exactly from thishttps://media.wired.com/photos/5ed7f8f4181421e8a6345331/master/w_2400,h_1800,c_limit/Gear-Sonos-Arc---Exploded-View.jpg I would appreciate only concrete helpful replies. If you want to make a mockery of this ancient EQ technique or comments about sound quality id prefer private messages. Th

Hi,I can see that there is a new upgrade programme for the Sonos Play 1’s, Play 5’s and Connect AMP etc… Can I choose to use the discount on any products within the Sonos store? How does this work?EG: Can I use my Play 3 upgrade to get 30% discount on a Play 5 for example?I can’t really see this explained in the small print…Thanks!

I want to opt out of the new S2 download.  The instruction screen says to click learn more and then click continue using S1.  When i click learn more their is no option called S1. Any suggestions 

I want to order a new gen2 Play 5 on the upgrade program but it is over the VAT threshold value.  The check out screen does not show the VAT content so am I likely to get charged an additional 20% by HMRC or does SONOS reduce the invoice price by the 20%?

I’ve just moved and have a Beam and 2 SLs Ones as surrounds.I’ve run Trueplay but just wanted to check does it automatically work out which SL One is left and which is right? I couldn’t remember which one was which in the original setup and now I’m over thinking when I’m watching content whether they are left/right correctly.Thanks

Hi everyone. I'm using the Sonos app on Android. I simply want my morning alarm to play radio everywhere in my flat. But the group's aren't appearing when I go to set the alarm. I check 'include grouped rooms' but they don't appear. If I go out and come back in, it is unchecked. If I go to groups, the group's I've created aren't in there, but they are if I am playing music?I have a Move (based in one room), a One SL in one room; and a Beam and 2 X One SLs grouped as 'Lounge' for my TV in the living room. So that comes up fine but is more a group for surround sound rather than a bunch of speakers IYKWIM.I have a group called 'Everywhere' but it isn't showing even when grouped rooms' is ticked, and I just want it to play everywhere when I wake up. Not the end of the world but annoying daily...   

This has been asked before, but the answers haven’t addressed the confusion - so here goes:In the app, click My Sonos->Edit. The message on screen says “Long press to rearrange content.”Bearing in mind that long-pressing does *not* allow me to rearrange content, what exactly does that message mean?Supplementary question: By default, stations in My Sonos are listed alphabetically. This does not correspond with how people normally select stations. The names of my favourite stations do not start with “A”. Yes, could rename them but that is a pretty inelegant solution. How about a new feature … perhaps something like “long-press to rearrange content”? Crazy idea?

Once upon a time, I owned a PS3 and a Sonos Playbar.  I seem to remember that I was able to force the PS3 to transcode DTS to Dolby Digital and I would then bypass my tv to get that to the Playbar (as the TV would convert anything from HDMI to PCM).  That PS3, TV and Playbar is now long gone and instead I have an LG GX and two Sonos AMPs.  I now again need a Blu-ray player to play my old collection of movies but it needs to have HDMI-CEC and preferably also some app-control.  Do I remember correctly that the PS3 would transcode on the fly and is that still the case? I can pick up used ones for pennies so it would be an easy solution. 

Up dated to IOS14 yesterday, SI app refused to work. After an hour of doing the turn it on and off again dance, with no joy… in installed the app and reinstalled it.The app then asked permission to connect to Wif and Bluetooth- system is now up and running.

Beam and surrounds (play 1s) go into mute mode when I turn tv off (solid green light). Have to manually hit volume button now to play music. Never used to happen. Started this week after Sony update and move to S2. TV Sony xbr55x850D. Hookup thru arc. Diagnostic number:302588424

Hi, I tried to add a new Sonos One SL to my system last night using my Sonos S1 app, but it stalled. I eventually deleted that speaker, realising it must have shipped with the S2 operating system unlike my previous One SL.However, the Sonos S1 apps I have running everywhere now refuse to start up. As soon as they start, I get a message saying I need the S2 app. There is no other option to ignore this.I only have S1 devices on my system. I have 2 Sonos Connects & 1 Sonos One SL - all on S1. (My new One SL on S2 is not connected yet.) I can’t update these to S2 because the fixed in-wall Crestron screen won’t run the S2 controller. Apparently, the Crestron devices run an old Android system & Sonos has said they won’t make their S2 app work with these any longer. The Crestron can’t be updated from Crestron OS 2 because Crestron OS 3 doesn’t support the Philips Dynalite systems in the building. So, bottom line. I’m stuck with Sonos S1.So, how do I get my apps working again with my s

Hi everyone, sooo, I have the Sonos Playbar and 2 Play ones in my living room. I mainly use the system for listening to music and not actually to watch many movies (contrary to what I had planned years ago when I bought the playbar). Anyway, I am moving to a bigger apartment so I would like to add speaker(s) to my setup. What would you recommend I should add (all in the same room). Shall I go for one play 5 or another play 1 and the sub? I appreciate that it won’t improve my movie sound experience but that’s not what I am going for as I said earlier.thanks for your help ! 

Hi Sonos I’m new and love your products. I’ve just bought a beam and one and have now bought a move and 2 further ones as surrounds.  The move seems like a great product. Expensive, but suits a number of my needs. My question:  How long is Sonos committed to stocking replacement batteries for the Move for? Do you for instance still stock spares for some legacy products?. I don’t want to invest in the speaker now and then find out in 4 years when the battery permanently dies  (which it will) that you no longer sell replacements.As a solution, I’d be tempted to buy an additional battery now but am not sure how best to manage this for its lifespan. Should I alternate the batteries e.g swap out each month or just put the 2nd one in in approx 4 years time when the first one dies? I see this is a question a lot of people have alluded to, but haven’t seen it answered as yet. Thanks a lot ! 

I've set my record player up to play through my Sonos with a Sonos Port, but it created a new room in the process. Is this normal? Or can I change it so I just have the record player set up within my only existing room. It works fine, just that I have two rooms now within my Sonos S2 app when I only have one! 

If I play music through Spotify on my TV, it sounds amazing, the sound is balanced pretty well between each speaker and the sub sounds great. But if I pick up my phone and start playing the same songs through the Sonos app, the quality is absolute garbage, it sounds completely drowned out, not nearly as loud despite the volume being the same and the surrounds are horrible, basically just playing the song as if they were unpaired, completely ruining the soundstage if you’re not sitting in the very center of the room.