Talk Sonos Products

Hi, I subscribe to the PlanetRadio service to listen to Scala Radio without the adverts. I have successfully used this feature on my Sonos system for the past year however in the last fews weeks, the Premium features are not recognised and I get all the adverts. My PlanetRadio subscription works fine on my iphone and ipad.  I have tried everything I can think of…Re-authorizing the service Removing the service and re-adding. Shutting down all my Sonos devices and starting up using one factory reset Play 1The problem persists. Does anyone else have a similar issue? Any solutions? I have contacts PlanetRadio but they’ve only suggested the basic re-authorizing steps. Tim.

Installed a new Sonos Amp (sitting indoors) wired to celling Sonos speakers over enclosed patio.  The Sonos is connected with an HDMI cable from an outdoor Sunbrite TV arc port.  The sound cuts out randomly for about 30 seconds while the video continues to play then the sound resumes.  The video sources have been Verizon FIOS One box, an Apple TV latest gen and a Nintendo Switch.  I replaced the HDMI cable from the TV to the Sonos and still having the same issue.  I also replaced the HDMI cable from the source boxes to the TV.  I’ve tried various sound settings between the source and TV.Note that music streaming never cuts out.I have Verizon Gig internet speed.Suggestions?

Not counting the S1 vs S2 benefit, is the new equipment better from the perspective of musical qualities?My main problem is that I use a single ZP100 as both an amp to drive a set of speakers in one room, and effectively as a ZonoPlayer by using the Audio Out connected as a source for my HiFi (turn off Hi-fi if not needed in that room or turn down Sonos Zone if not needed in the other). This does not seem possible with the new Amp (no audio output). So that aspect will need to be reconfigured.It is the improvements in sound quality that currently interest me. As always thanks in advance for any insightsEnEm 

HiYesterday, I installed my Port and it worked largely as advertised. My system has a turntable, vacuum tube preamp and vacuum tube power amp. The port’s RCA inputs are connected to the preamp’s output, and the port’s RCA outputs are connected to the power amp’s Line in. I can play the turntable through the Sonos speakers, which is why I bought the Port, but I can no longer play the turntable just (not through the Sonos speaker) through the hifi speakers without first removing the Port. Is there an app setting I’m missing, or does the Port not just pass through audio signals if the app is not in use?

Hi there,I did search before I posted but never noticed a solution to my specific question I have a multi room setup at home with 7 Sonos devices all using S1.I use a Move as part of that system mainly for my hot tub but it is of course still part of the multi room system.This weekend however I would like to take the Move away from home to use in a motorhome at an event mainly to listen to the events local FM radio which might also be found being streamed and maybe Amazon Music or music from my iPhone.I have an electrical hookup on the pitch but if that fails I can of course use the 230v supply through an integral inverter.The motorhome does not have its own router and there is no Wi-Fi on site AFAIK. The only Internet access would be from my mobile phone but that depends on the coverage in the middle of a field and the contention that you usually see at an event.How best would I use the Move under these circumstances?Would I toggle it to Bluetooth, pair it to my iPhone and just use it

Out of a sudden no Genres, Titles etc. anymore. On Win 10 PC as well as on iPad. The NAS is still seen by my Win 10 PC and a playlist plays.Seems like the whole index is lost. No idea why, as I had changed nothing, no tracks added or deleted, no nothing. Also in the PC controller I can’t select a new indexing, as it is greyed out.Solution: deinstalled S2 completely, downloaded and installed it again, as admin and allowing firewall configuration (which I most probably had done the last time before also). Then I was allowed to index and after this was finished, Tataaa! Works. Question is for how long, because a few weeks ago I probably went through this already, as  downloaded S2 install exe’s date tells me. This time I made a record of this.

I have two roam speakers in a single room as a stereo pair separated by about 4 ft on top of a TV stand. Wi-Fi router is in the adjacent room about 10 ft away. Why does one Roam always stay connected to Wi-Fi, and the other always disconnects? I’m tired of having to power cycle it every time I want to listen to them.

Does the Beam Gen2 work with an Android TV & an iphone &/or Mac? 

I would like a sound bar but it wouldn't fit in my set up, or at best it would look ‘clumsy’, so a sound bar is not an option.

I have a Sonos 1 system with several speakers that are only able play at Sonos 1 level.I inherited some classic vinal and want to play over my existing level 1 speakers.I purchased a Connect and have the line out from the turntable going into line in on the Connect.The connect is connected to my Sonos 1 system and I can see it in the Sonos app.I cannot get any music to play through my speakers, have I purchased the wrong “Connect” to play my albums on my Sonos 1 system.Thanks in advance.

Unfortunately, I chose to update Sonos to 15.4 last night.I can no longer play any music ‘on this mobile device’ which is what I use almost daily.Is this a ‘feature’ where Sonos will no longer allow play from Androids, or a bug???

Hi all. I am looking at adding a soundbar for my living room (approx 12 ft x 20 ft open on one end) and am debating between Arc plus Sub Mini or Beam plus Sub.  I realize that the Arc plus Sub is the best option but have read reviews stating that the Sub Mimi is adequate given the Arc added bass response and ofcourse looking to save some dollars. Leaning toward the Arc for the better Atmos.  Thoughts, opinions or suggestions?

Do you deliver to Romania? ERA 300

Hi there Sonos communityI am planning to upgrade my Sonos setup in the living room which is the actually same room as the kitchen (48 sqm). I already have a Beam (1st gen) with two One as surround speaker around the TV.What do you think makes more sense?Adding a Era 300 in the kitchen or just a Era 100? I would like to also possibly be able to connect a turntable which calls for a new Era speaker :) Additionally add a Sub mini to the surround system? Forget about the Era and just add the Sub mini as budget is limited as well?Thank you and looking forward to your suggestions. 

I subscribe to Amazon Music Unlimited (UK) and, for some months, they have added podcasts to their service.  They do not appear at all, though, in the Sonos app.

My set up as follows:Older TVRoku Ultimate boxBeam gen 2 connected to tv2x SL Gen 2 Speakers set up as stereo pair.2x SL Gen 2 Speakers set up as surround sound.Please note I am a beginner in theater set up...My questions.The surround speakers located behind the couch at head height does not seem as loud as I thought they would be, are there anything else I should do? I increased the volume on the surround but I dont know if this setting will stay that way or will I need to increase the volume every time I watch tv?Regarding the stereo pair, should I have them placed next to the beam? They are currently about 2 feet removed from the beam, left and right. I made a grouping of the stereo pair and the surround. However when I listen to music on my other Sonos speakers, not including the stereo pair and then watch TV, I need to manually include them in the tv sound, am I doing something wrong? Any other tips to make the experience great? I will buy a Sub later when my budget allows it. 

Is there really no way to toggle the Beam (gen 2) Speech Enhancement & Night Mode via an IR remote? A user needs to have their iPhone nearby to toggle these (really) often toggled settings??  I’m finding this a rather substantial PITA, I might ditch this Sonos product altogether, and go with something more tightly coupled with my TV vendor (Sony).

The Sonos app cusses a mild headache. The app is awful and every aspect is so horrible that I don't know where to start.Please start over.I often end up using my phone, headphones or internal computer speakers just to avoid opening it.

Has anyone heard when these headphones will come to market?  I held off buying a Sony in anticipation for this Wireless / Bluetooth version.Tim

Would like to build new system in living room.  Primary use would be music.  Secondary use TV.  Don’t watch movies all that much.  Living room + adjoining kitchen space is 12 x 30.  Wondering whether to start with ARC or 2 speakers such as Era’s.  Will be streaming Spotify

I have a beam, an arc and a sonos One. When in Spotify I group all the speakers, at the same volume level, I notice the Arc volume seems to be sound lower than the other speakers. Ther's a reason for this behaviour? Thanks!

I have a large outdoor installation of speakers connected to Sonos Ports. I wanted to create a schedule to disable/mute the speakers from 10PM to 10AM to prevent family members or guests from accidentally playing music outside and annoying my neighbors. It’s happened several times as they don’t always pay attention and there are so many ways to select the outdoor speakers (spotify, airplay, etc). Having the ability to have restricted or blackout times would be very helpful. 

HiIs anyone in the UK who has a BT Smart Hub 2 having any issues with speakers disappearing or showing as not connected in the app? I’m having this issue lately both on my Android phone and iPad. I noticed the BT hub had an update at the end of June so don’t know if BT have messed it up again. My SonosNet speakers are fine and if my wifi speakers connect to the Wi-Fi disc on my landing they are fine in the app. If and when any show as not connected in the app, I know they are actually connected though, as if any music was queued on them, I can still manually press the play button and they will play. So it seems like a communication issue between the app and the router. Very frustrating indeed. 

Best method to test/demo Beam gen2 Atmos - Maybe similar to 5.1 system where various speakers (LF, RF, LR, RR, C, SW) are emphasized? Or some Atmos content with specific known "Height" points etc...Not exactly sure what I expected from Beam/Atmos but somewhat disappointed.... Connected via eARC to latest LG OLED. Sonos App shows "Atmos Content" (Prime, Netflix Premium) connected. TruePlay calibrated. Use area is approx 20 by 14 w/sloping 19->12 foot ceilings, listening 10 foot front-center from Beam.Thanks!

General question: does boost help with connectivity issues when NOT using the Sonos mobile app?  I get drastically different results when streaming music through Sonos app and Apple Music. When stream from apps other than Sonos, performance is spotty and spottiness increases when streaming to higher number of speakers.