Talk Sonos Products

Hi, I have a spotify Basic Family plan, which removes adverts.  When I play via Sonos I get adverts.  What am I doing wrong or is this a known issue. Basic plans - Spotifyhttps://support.spotify.com/uk/article/spotify-basic/

Afternoon all.Received an email (two in fact) from Sonos offering a 25% discount on range. But when I link to it, it routes to Sonos US not UK.Just curious if it’s applicable to UK purchases? I’m in the market just now.Tried asking Sonos using Sonos live chat but when the Sonos bot has finished with you and tries to connect you to an agent, the chat window just disappears. Don’t know why but is consistent.Interested if the discount is usable here. Anyone know about that?Many thanks

Hi allMy setup is Beam Gen 2, 2 x Ones SL for rears and the sub mini. Prices on the Sonos Arc have dropped since the Ultra was launched and now it sells in Europe at 499 euros, same as a the Beam Gen 2. Is it worth it to change? The setup is used 70% movies and 30% spotty streaming.Thanks in Advance Dimitris

Hi , I just wanted to know if it’s ok to use 2 x era 300 with a playbar and gen 3 sub . would I need to upgrade my soundbar to use the era 300 pair . thanks . 

I am building a home automation controller, repurposing a B&O Beosound 5 as the control unit, which is driven by a Pi with a python backend and angular UI. I am using v1 sonos connect as my music players. Apple music is setup and working correctly via the sonos app.I am able to enumerate albums/playlists etc using the Apple music rest API, with a dev & user token. If I send a play with a URI for a single track, it works. I am using soco as the library to send the play command.If I send a URI for a playlist or Album from my library, it succeeds in sending it, but then nothing plays and the App shows the URI with a message that there is an issue. uri = f"x-rincon-cpcontainer:1004206capple:libraryalbum:{library_album_id}sid=204&flags=8300&sn=1" 

Hi, I'm trying to purchase through the sonos.com website but when trying to checkout it keeps saying "enter a valid postcode A99 9AA",. This is the only postcode that works.My poscode is a valid uk postcode.This happens on both paypal and normal checkout.I'm on the uk page so its not a country issue.Any help?

I know what you’re thinking.  I’m beating a dead horse.  But I still think it’s a valid ask, so here we go:I want to be able to have two sub minis in a room, just like you can have 2 sub gen 4’s.  My reasons are this >I already have one sub mini with my system (Arc + 2 Era 100’s + sub mini) but want to have wider coverage of the bass. Before you say “just get a sub gen 4”, I will tell you that I prefer the bass ‘sound’ of the mini over the sub gen 4.  I find the bass tighter and more controlled with the sub mini.  So it’s not just a question of more bass, but the different type of bass each of those products produceSonos has the ability to allow two sub mini’s in the same system since they already do with the gen 4’s, so I wouldn’t think it’s a huge engineering hurdle to allow the same with the sub mini.  And it would be a win/win imo.  Those of us sub mini owners who want a second one attached to our system would be happy, and Sonos would sell more subs.All this said, I still now f

I would like Sonos to work together with Apple Home and Apple Home Pod consistently.Had I known about Sonos at the time, I would not have purchased Home Pod, which in terms of audio experience is no more than a toy for children. However, since I have it, it can be used to enhance Sonos in one room. I have had only intermittent success in making this happen. Only once was I able to add Sonos as a device to Apple Home. In the meantime, I had to reconfigure Apple Home and Home Pod. Since then, every day is trying to get the music on both Home Pod and Sonos and crossing my fingers. When I try to add Sonos as a device in Apple Home, it does appear as something to add, but then I get the message that Airplay cannot connect to it (nonsense - it can and does as I see elsewhere) and that I need to check the Wi-Fi connection on my iPhone (also nonsense). I know for a fact that Sonos has a strong connection to my Wi-Fi. The problem seems to be centered on Apple Home. Even with this problem, Siri

 I’ve have read in some topics about how some devices index local libraries differently.  Would it be possible to allow the user to choose which device is the one that executes the index. ( Associated Product ).  This morning I used the old S1 app to check which device was the “Associated Product”.  Within a half hour or so it changed from the Arc to the Port.  Guess it can’t decide which one is best to perform an index. I’d like to be able to look at a list of individual devices and check a box that would assign a device as the “Associated Product”.

Hi, sorry if this is a common question. I tried to find my exact issue but couldn't.I’m running a Samsung 4K TV, AppleTV 4k (1st gen), Sonos Beam 1 via arc hdmiMy main goal is to be able to adjust volume on the Beam with one of the remotes when the TV is off.  I’ve tried all options of IR/RF learning both TV and Apple TV remotes. Nothing is working.Currently when watching thru AppleTV the remote adjusts the Beam volume fine. Likewise when watching just the television alone (appleTV off) the Samsung remote adjusts the Beam fine. What I’d like to achieve is one of those remotes controlling the volume of the Beam while the TV is off and I’m just listening to the music, etc.I’d like to not have to open my phone for simple volume adjustments so please don't suggest. I currently use “Hey Sonos” which I find tedious as its idea of lower/higher volume is all over the place. I tend to have to throw multiple commands and volume numbers to get it right. Again, would just like to adjust easily wit

I was playing an app from my IPad and the blue light started blinking. All the sudden the iPad was kicked off and a song from someone else’s device started playing and I couldn’t control it. I reconnected my IPad and it didn’t happen again. please help.  

Hi SONOS Is it possible that you can add information about the year a song or album was released when it opens, that's a feature YouSee has in their app that is really good and I miss it in your app? Best regards from a happy user of your fantastic products. :)Stephan

I do not see upgrade credit for my Play:5 Gen 1. Is this not supposed or an error on my account?

I have a living room TV with a Sonos sound bar base and two small Sonos speakers All attached to each other. I want to set up a bedroom TV with a Sonos room that is not linked to the living room TV. How do I do this?

I just put up my new Frame TV and Connected my Arc Ultra to the TV via Bluetooth. But I am unable to connect my in ceiling speakers to the system for my surround sound. Any help would be appreciated 

I just want to access the Sonos 1 App using an old Sonos amp but it keeps reverting to the newer app?

My setup is an Arc Ultra with rear 300s and a sub gen 3, routed through earc from a Samsung s95f tv. I am having a really hard time getting a useable surround sound balance when playing games on the ps5 or switch 2, which are both configured using lpcm 5.1 for positional surround with minimal latency. I’ve narrowed down the main issue to the surround balancing that seems to occur between the Arc Ultra and the surround satellites, where the system seems to always want to use the arc to boost the surrounds even when it makes no sense. in Final Fantasy 7 Rebirth for example, if I rotate the camera around so a sound source goes from directly in front of me to directly behind me I can hear it move from the center to the side and then to the back, except as it moves to the back the side is always firing just as loud as it was while the object was mostly in front of me so now the overall volume of the source is basically doubled as it comes out of multiple speakers.  truplay does nothing to m

Hi everyone,I’m currently planning out a Sonos system for my new living area and would love some expert eyes on the layout. It's a very open, airy space with a vaulted ceiling and a massive floor-to-ceiling window wall on one side, which I know can be a nightmare for acoustics.I’m trying to figure out the best placement for a cohesive soundstage. Here is the current setup/plan:I’m planning on a soundbar (likely an Arc) under the TV and a subwoofer. As you can see in the photos, the room is quite deep. The "living" area is carved out by the L-shaped sofa, but it flows directly into the dining area and kitchen.The Rear Speaker Dilemma: I’m wondering if I actually need two rear speakers for this space to get a true surround feel, or if they’ll get "lost" given the open layout behind the sofa.Placement: If I do go with rears (like Era 100s or 300s), where on earth do I put them?Putting them on stands behind the sofa seems like the obvious choice, but would they be too close to the listener

I’ll answer the Title of this post (which is posed as a question) in one word which IMO is  “None”.Sonos prefers a wireless environment whenever possible. Today’s routers are more robust with increased internal storage, gigabit RAM and top-end chipsets (i.e. processors). WiFi 7 routers are the growing trend which allows more information to be pushed through at faster speeds. However, you don’t need a WiFi 7 capable router to enjoy Sonos. Wi-Fi 6 and Wi-Fi 5 routers are fine. Only upgrade if you are noticing more drops than normal on an otherwise stable network. Routers do wear out and/or become more susceptible to interference.2.4Ghz is the band selected by most devices by default Devices capable of choosing between 2.4Ghz or 5Ghz will chose the latter when convenient for faster communication. Most devices will ignore 6Ghz unless they contain a chipset capable of handling the faster speed.Sonos will select 2.4Ghz or 5Ghz depending upon two factors:Equipment release date which we’ll cal

I purchased the BK 402A and it is not outputting sound through my Sonos soundbar. It seems that the audio output is not working.The equipment I have is: a Sonos Arc Ultra soundbar, an Optoma UHD38x projector, and an Apple TV 4K.I connected the projector to OUT1 (eARC), the Sonos soundbar to INPUT eARC1, and the Apple TV to INPUT 2. The sound is coming out of the projector instead of the soundbar. The eARC button is turned on.From what I have read and understood, everything appears to be connected correctly,

I’m still pretty new to Sonos. I’ve set up two home theaters in my house, one upstairs and one downstairs. Downstairs I have an arc ultra, a mini sub and two era 100s. Upstairs I have a beam, a mini sub and two era 100s. I have a couple of era 300s but I haven’t unboxed yet because I’m trying to decide where I want to use them. I was chatting with a neighbor who told me that she bought some Sonos speakers that were used once for a Super Bowl party, then put back into their boxes, never to be used again. She didn’t really know what kind of speakers she had, but I took a peek and it’s an arc a sub and two Sonos ones. They look and sound perfect. She plans to put them on marketplace for $700 to recoup about half of what she paid, but said she’s let me have them for $450. My questions is whether I can use this equipment with my newer speakers?I don’t need another arc but I could use the Sonos ones in my office, but, having a sub sounds is what has me considering this. Unless I’m missing so

Sonos peeps - can interested parties (of which there are many) get an update or timeline on when we can expect Sonos to add the option to see song lyrics in the app? I don’t like having to cheat on Sonos and use other apps to see lyrics when I channel my inner best singer ever fantasy!  Many thanks!

Hi AllI am converting a small single bedroom into a dedicated movie watching room and was hoping for some advice as to what would be the optimum setup for the room.TV Size - 65"Viewing distance - 2.0m (6' 6")Room width (minimum) - 2.4m (7' 11")Room width (maximum) - 2.7m (8' 10")Ceiling height - 2.4m (7' 11")Room length - 3.8m (12' 6")I am happy to spend the money on the setup below, but I was wondering if the small size of the room would make it massive overkill:Arc UltraSub Mini2 x Era 300Setup would be as per the image below.So I guess my question is, will I be able to see the full benefits of the Arc Ultra and Era 300s over a Beam Gen 2 and Era 100s in a room this size, or will the very small volume of the room mean that they won't have enough space to work to their full potential?I should also add that I'd happily upgrade to a Sub 4 (or 2 x Sub Minis) if that would be a big improvement, but am assuming that the small size of the room would make that unnecessary?Thanks  

I’ve added my sub4 2x era300 arc ultra to app what do I need to do in the app to  finish it offthank-youin advance

how to change my Beam Gen 2 connected with 2 Era 300 for arc ultra for Beam, what is the best procedure???