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Pup1024
Contributor I
Feb 16, 2026 8:16 PM UTC

connecting my ceiling speakers to my Arc Ultra and Frame Tv

I just put up my new Frame TV and Connected my Arc Ultra to the TV via Bluetooth. But I am unable to connect my in ceiling speakers to the system for my surround sound. Any help would be appreciated 

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AjTrek1
AjTrek1
Feb 17, 2026 12:13 AM UTC

Well this sucks cuz I asked this question of the group before buying the TV. My installer told me I couldn’t have surround TV and I was told to get a new installer and if I connected it using either Bluetooth or an HDMI cord it would work. Time to return a $3200 85 inch Frame TV

Whoa…. The TV and Arc Ultra should work. The Arc UItra will provide a simulated surround effect. You just can’t use the ceiling speakers in conjunction with the Arc Ultra using the Connect:Amp. However you can use the speakers connected to the Connect:Amp for music.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Feb 17, 2026 12:54 AM UTC

    Probably best to just buy a Sonos Amp (not a Connect Amp) and hook it up.

    Changing the TV isn’t going to get the Connect Amp to work.

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    Pup1024Author
    Contributor I
    Feb 17, 2026 2:10 AM UTC

    Thanks for all your help 

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      106rallye
      106rallye
      Feb 17, 2026 8:59 AM UTC

      Well this sucks cuz I asked this question of the group before buying the TV. My installer told me I couldn’t have surround TV and I was told to get a new installer and if I connected it using either Bluetooth or an HDMI cord it would work. Time to return a $3200 85 inch Frame TV

      What group? Not very good advice from an installer. Sonos even says this is not possible on their website: Surround sound guidelines and limitations | Sonos

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      nik9669a
      Senior Virtuoso
      Feb 17, 2026 9:36 AM UTC

      Well this sucks cuz I asked this question of the group before buying the TV. My installer told me I couldn’t have surround TV and I was told to get a new installer and if I connected it using either Bluetooth or an HDMI cord it would work. Time to return a $3200 85 inch Frame TV



      I don’t see any mention of Bluetooth in your earlier question to this forum?   https://en.community.sonos.com/home-theater-229129/will-my-set-up-connect-to-a-frame-tv-6932991

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        jgatie
        jgatie
        Feb 17, 2026 2:09 PM UTC

        Well this sucks cuz I asked this question of the group before buying the TV. My installer told me I couldn’t have surround TV and I was told to get a new installer and if I connected it using either Bluetooth or an HDMI cord it would work. Time to return a $3200 85 inch Frame TV

         

        Whoa! Whoa! Whoa!  The following is what you first asked (bold added by me):

        My installer says I won’t get surround sound with my setup of Arc Ultra, the newest Amp just purchased, and two surround ceiling speakers. He claims I will only get sound through the ceiling speakers. Any insight?

         

        The “newest Amp just purchased” is able to connect to the Arc Ultra to power surrounds.  In this thread, it appears you have a Connect:Amp, which is a decade old, and does not connect to an Arc Ultra.  Also, nobody told you this would work with the Arc Ultra connected via Bluetooth.  Matter of fact, I personally posted the following (again, bold added by me):

        Get a new installer. 

        If the Frame is connected to the Arc Ultra via HDMI-ARC and the Amp is added as surrounds, you will get 5.0.2 Atmos from that setup.

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