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Pup1024
Contributor I
February 16, 2026

connecting my ceiling speakers to my Arc Ultra and Frame Tv

I just put up my new Frame TV and Connected my Arc Ultra to the TV via Bluetooth. But I am unable to connect my in ceiling speakers to the system for my surround sound. Any help would be appreciated 

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16 replies

Stanley_4
Stanley_4
Grand Maestro
February 16, 2026

You used Bluetooth and abandoned superior sound options eARC offers?

I think you could still Group a Sonos Amp with the Arc to get sound from your ceiling speakers. 

106rallye
106rallye
February 16, 2026

The Arc Ultra is meant to be connected to the TV by an HDMI cable. Why did you choose Bluetooth?

Pup1024Author
Contributor I
February 16, 2026

It has a wireless connect one box. So should the HDMI cable be connected from the the Arc to the connect one box for the ceiling speakers and sub to work? Sorry we just bought this house that had Sonos and never had Sonos before. 

AjTrek1
AjTrek1
February 16, 2026

Read the information in the link to setup your Arc Ultra. 

https://support.sonos.com/en-us/article/set-up-your-sonos-arc-ultra

However, you need to factory reset your Arc Ultra first. Follow the instructions in the link

https://support.sonos.com/en-us/article/reset-your-sonos-product

After you get the Arc Ultra setup come back for more information on how to setup your surrounds

We’re talking baby steps 😊

Together Everyone Achieves More = T.E.A.M.
    Mr. T
    Mr. T
    February 16, 2026

    You cannot use a Connect:Amp listed in your profile for surround duty on an Arc Ultra.

    https://support.sonos.com/en-gb/article/surround-sound-guidelines-and-limitations?product=arc-ultra

      Pup1024Author
      Contributor I
      February 16, 2026

      I have reset my Arc Ultra and ready for more assistance 

      AjTrek1
      AjTrek1
      February 16, 2026

      I have reset my Arc Ultra and ready for more assistance 

      That’s great!
       

      Did you read the instructions on how to connect it to your TV?

      Are you having difficulty doing so?

       

       

      Together Everyone Achieves More = T.E.A.M.
      Pup1024Author
      Contributor I
      February 16, 2026

      No

      that is done 

      AjTrek1
      AjTrek1
      February 16, 2026

      Unfortunately the Arc Ultra will not work with a Connect:Amp Gen1 to accommodate rear speakers. You really need a Sonos Amp to replace the Connect:Amp. Some may suggest a used Connect:Amp Gen2. I’can’t recommend that type of investment for the Arc Ultra.

      Also, know that even if you purchase a Sonos Amp you can only use two speakers as surrounds.

      There are other options such as using Sonos Era 100’s or 300’s mounted on stands.

      Let us know what you decide.

       

      Together Everyone Achieves More = T.E.A.M.
      Pup1024Author
      Contributor I
      February 16, 2026

      Well this sucks cuz I asked this question of the group before buying the TV. My installer told me I couldn’t have surround TV and I was told to get a new installer and if I connected it using either Bluetooth or an HDMI cord it would work. Time to return a $3200 85 inch Frame TV

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