Talk Sonos Products

Touch ID and the Sonos app: Pad users can add Touch ID to limit access to the Sonos app - the question is how to remove this if you find you don’t want/need this feature. I asked the Sonos help desk who suggested that this feature could be toggled in App Preferences (not in my version - 80.35.8 - it can’t) or in iOS settings for the Sonos app (no, not there either) or the Touch ID section of settings (no, not there) and sadly could not help beyond that. By chance I discovered that a long press on the Sonos app icon on the Home Screen solves the problem as this allows you to enable/disable Touch ID in Options. Perhaps everyone already knew this - if so, sorry for being late to the party!

Hi,I want to purchase the optimal surround setup for my new 65 inch TV.i was thinking Arc Ultra, Sub 4 and era100sHowever my room is only 13 ft * 14ft and read online that the above may over power the room ?Would a smaller sound bar and sub be better or would the Arc and Sub 4 still be the best to buy ?Thanks in advance,Jim 

I want to create a 5.1 surround setup. I have a Sonos Arc Ultra, a Sonos Sub (Gen 4), and a Sonos Amp with two ceiling speakers. When I play regular music, all speakers work fine. However, when I watch a Netflix movie with Dolby Atmos or a YouTube video with surround sound, the ceiling speakers don’t do anything. Only The sub and arc ultra works. What am I doing wrong? Or is this setup simply not possible?

Is it possible to collaborate with UBT on the TroveMobile music app?There is lots of users with the Trovemobile app in the UBT community and if Sonos can direct link to this I'm sure there would be a lot of Trove users who would purchase Sonos equipment.Many thanksVaughn

Hi, our sonos system consists of 3 play 3 and 2 play 1 units as well as a system of sonos AMP and a Cerwin Vega floor speaker for it. We have so far run it over the Sonos s1 app, but would like to have it for the Sonos 2 app, as we are considering adding a sonos five and a sub. Is it possible that the speakers can all play over the sonos 2 app so that you don't have to have 2 apps? and how do you connect your existing system to Sonos 2 if that is possible?

Just received my Sonos Port yesterday to replace my Connect.I was in 2 minds given some of the reviews. First thing is the size only about half the size of the Connect.I am really impressed the sound quality is excellent. Indeed the negatives in reviews have not surfaced!Early days but highly recommended, well done Sonos 👏👏👏

Hello guys.We have been quite happily living in the S1 world, not seeing a reason to move to S2. However our venerable Home Theatre System has decided to die. So we think that we might replace it with a Beam (our heads won’t less us buy an ARC as we don’t actually watch that much TV). We might need to hit eBay or similar to replace a Gen 1 Connect but that is a minor concern 3 questionsWe have lost track of progress on the S2 App. What features, if any, available in S1 have still not been implemented in S2?  We have pairs of Play3, Play1 and One SL any suggestions as to which we should use as surround speakers? Which? Magazine in the UK doesn’t rate the Beam - can they be safely ignored?Thanks for any thoughts 

I’m using a google pixel phone, the 9 pro xl to be specific, and i recently bought the sonos ace headphones. The headphones are nice spec wise however i was disappointed to see that the only Bluetooth codec i can use for wireless listening is SBC. I understand they support Aptx but google phones DO NOT support Aptx. I think its lame that I’m stuck with the most inefficient codec with such cool headphones simply because of the chip my phone uses. With Bluetooth 5.4 onboard it more than meets the requirements to add LE audio support and LC3. Aura-cast would be nice too for good measure but I’d love to see an update for LC3 support at the very least. Do you guys think this is possible to expect in an update?

Has anyone else had persistent problems with Gen 1 speakers and the playback from Spotify?I've had issues with Spotify pausing at the start then again mid songs/podcasts/audiobooks as if buffering and stopping at the end of some tracks. I reached out to support awhile back who checked my setup (Play 5.1) from their end and said it was wifi interference as Spotify 'uses a lot of data'. I had it set to play back at the lowest quality and it would still do it. The speaker was 3m line of sight from the router. Using a bridge was slightly better. Was suggested I use an ethernet cable. Spotify played fine on my phone and PC even if 25+ meters away in the garden (on wifi). Makes you wonder how much data Spotify uses when 4k movies stream flawlessly...I found a solution. Ditch the genocide funding Spotify and use Tidal. Tidal pay the artist about 4x as much as Spotify. The UI is pretty much the same. Just as many artists a Spotify. You can copy your library and playlists (of which only 2 songs

I recently upgraded my bedroom setup with an Arc (thank you to Sonos refurbs on eBay) and Era 100 surrounds (already had a sub mini) and I absolutely love it.But… my old Hisense 4k tv only has an arc, not earc, so no atmos for me at this time.With potential xmas sales on the horizon, I’m looking to upgrade the tv to something that will pass atmos from my ATV - are there any particular brands I should/should not consider (I’m currently considering lower priced mini led or Oled from TCL, LG, Philips or Samsung)?Having read several posts on here, I get the feeling that simply having earc may not be enough? Also, does the tv need to support atmos itself? My guess is no, as it will be routing the audio directly to the arc?Thank you!

Under General Settings - About Your SystemPlease could the BSSID be displayed for each speaker.This information is already available under the Device’s Network Settings but having on the About Your System display would make it easier to check for any anomalies when trying to understand possible network issues for Speakers in a Room.

Hi all, I would need your suggest. I like to listen music on Spotify. My favorite music is trance/progressive/melodic. I know that Spotify doesn’t have Dolby Atoms and so what type of Sonos should I choose? Maybe Era 300 could be useless. What do you thing? Thanks in advance.

Hey Sonos fam,Quick sanity check before Christmas.My mom wants Sonos speakers for her kitchen. The room is roughly 5 x 10 meters, open, fairly lively acoustics. Mostly used for music while cooking, hanging out, not critical listening.We have a fixed gift budget. That leaves me with two realistic options:•    Two Era 100s (stereo pair)•    One Era 300Two Era 300s would be ideal, sure, but that’s outside what we agreed on.My dilemma:Stereo separation and room coverage vs. the spatial / fuller sound of a single Era 300. I’m leaning toward the two Era 100s for balance and coverage, but I’m not sure if one Era 300 would actually outperform them in a room this size, especially without a second one.Anyone here with real-world experience in a similar space?Not looking for specs, more for lived experience.

Hi folks, I’ve recently upgraded from a Sonos Beam Gen 1 to a Gen 2 and have a query about Dolby Atmos effects. The Sonos Beam Gen 2 is located in our lounge, which has a roughly 10-foot high ceiling with a light fitting on the middle that hangs down slightly. At the moment I can’t seem to hear any rear or overhead sounds when playing Dolby Atmos content. I’ve used Trueplay to set up the soundbar, but does anyone have any recommendations for possible Height Level audio settings, please? I’m not sure whether to go lower or higher in those settings (or leave them at zero) in order to pick up any overhead or surround sounds. Thanks in advance! Matt Moderator edit: Changed Gen 1 to Gen 2 for clarity

Hi. I am looking for some wisdomI have a sonos ONE in the kitchen which i really like. Recently i have done an update as there was some difficulty with the sonos app finding the speaker ( i was still able to mostly find the speaker on spotify)Since then it seems the speaker is invisible to the app and to spotify. My wifi set up is with the BT router in the lounge (other side of an old brick internal wall from the sonos speaker) and a BT wiFi Disc extender in the room above the kitchen to reach the loft office. From my reading the sonos speaker systems are disrupted by having the wifi extender with the same SSID - I have read that you cant change the name of the WiFi disc as it just repeats out the wifi signal. So it seems the option is to Buy a mesh network - £250 ishbut…I was wondering...if sonos use sonosNET can i plug a sound bar into the TV and the wifi router and then the sonos ONE in the kitchen should attach to that network and not the WIFi? This would be cheaper and i would get

I would like to have a feat request for beam gen 2 and Era 100 as surrounds to support true play (quick tune) as per here   Thanks!

Hi! I purchased an Era 100 to line-in for my Audio Technica turntable. I also bought the Sonos USB-C to RCA (3.5) adaptor. Furthermore, I bought a headphone-to-RCA 3.5 (female and male) connector piece off amazon. I tried connecting the Sonos connector to the RCA connector I bought online and the pieces fit together but they are “loose” and no music is playing through the Era 100. Does anyone have any suggestions? I have updated the app and system as well.

Hello!Just bought Arc Ultra and hit a problem, probably, with a broken speaker, producing crackling sound at a certain frequencies on the right side. I've asked Sonos Support and they have, after a long conversation, escalated the issue higher to some technical team. It's been more than two weeks now, and I still got no response, however I have contacted support several times, they never were able to say when that technical team will contact me.The product is quite new, I should have 30 days free return warranty - maybe I should request returning the product instead of hoping on sonos support to do a warranty case?I have a case number, but cannot do anything to check its status. Kind of a weird situation, especially considering that the product already came defective to me.What should I do?The Arc Ultra was bought as a part of a TV bundle with two era 100s, they work fine. Will I be able to return just Arc alone?Any help is appreciated,Best regards,Alexey.

Why is there no Android widget support? When will this be rectified? I assumed I'd done something wrong or that there was some obscure issue with the Fold 7. I'm astounded after coming here and reading multiple year old threads that widget support had disappeared, this is frankly unforgivable for a media streaming product.  

For security reasons I want to move all my Internet of Things (IoT) devices, including my Sonos speakers and Arc soundbar, off my main wifi network and onto a guest (vlan) network. Sonos documentation states that Sonos speakers must be on the same network as the device that runs the Sonos controller app. That’s a problem for me, since I want my iPad to be on my main wifi network, not on my IoT network. Is there any way to adjust my router settings so that the Sonos controller app on my iPad can see the Sonos speakers on the IoT network? All my other IoT devices work this way by default. So I’m hoping it is possible for my Sonos speakers too.

I have a sonos amp that currently powers, and its situated across the room from where my TV is. All of the inwall speaker wires are at the location of the amp, that’s why its there. I am wondering if I were to purchase a sonos sounbar system, would I be able to connect the amp to the soundbar wirelessly to power my surround sound speakers? Connecting the soundbar to the amp via a cable is out of the question. They are both on the same network, however its wifi. I could use ethernet but I’ve actually had better compatibility with having the amp on wifi due to having several other era 100 and era 300 speakers on the same network via wifi. I read that if one device is on wifi, they should all be on wifi.

Hello,I have started to plan my speaker setup for my living room. Instead of a TV I am gonna have a projector since there is the perfect wall for it. I don’t own any Sonos products yet so I don’t know their limitations and so on.Problem is that the projector is gonna be about 3 meters up in the ceiling 6 meters away from a wall. I don’t want to pull any cables from my projector and all the way to the soundbar (if I’m gonna have a soundbar) so I’ve been thinking about using a Sonos AMP instead with HDMI ARC.If it turns out that I would like to use a soundbar, can I use the Projector and connect it to the Sonos Amp and wirelessly play on the soundbar? Or could I create my own 5.1 system using Eras?Or… Is there a better way to do this. At one point I had an idea about using the Ray as a connection point for multiple Eras but that seems to be hard to make it work since it’s designed to be a master? or am I missing something. I hope someone can shed some light on this matter.Thank you,Bende

I have a fairly unique use case and I’m having trouble finding the right solution. Application: A mobile (portable) campervan setup, audio will be transmitted mostly via Airplay 2/Bluetooth from a portable projector and the content will majority be streamed TV shows with compressed audio. Van is appromately 150sf in it’s entirety but speaker would be placed directly in front of viewers, mounted at ear level and at about a 4’ distance away. Viewing will all be indoors. Goal: A portable, easy to setup/take down, speaker(s) that can do a decent job presenting dialogue and a decent cinema experience when necessary.I realize there aren’t any single (or at worse 2) speakers that are going to reproduce anything close to a home theatre experience so I’m going for the best I can get.Speakers I’ve looked at;Sonos Beam Gen 2Sonos Move 2Sonos Era 300Sonos FiveSonos Era 100 (pair) I’ve only heard in person the Beam Gen 2 which is decent but it’s pretty long so it is a bit hard to store and needs a

Dear Sonos developers As many of your Sonos users are now elderly, but your app on IOS is far too complicated for those users. I am having to always fix my elderly parents speakers and if your suggestion is use voice control you don’t understand the older generation. Either create a widget or shortcut just to play their chosen radio station or make an option in your app for a simple screen hiding all those unnecessary functions away, like Uber app does. Think out of the box for the needs of the older generations, which is a growing user base and please make your app available for all, not just youngsters!!!

recently purchased an Arc and replaced my beam. Everything states the same by using physical Ethernet to connect all devices. However, after I set up the surround sound, I noticed those rear Sonos ones behind me getting cutting sound. Here is my diagnosis code: [redacted] Moderator Edit: Recorded and removed diagnostic number