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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Denni_86
    Trending Lyricist I
    April 12, 2023

    Either Sonos has a huge hardware problem or it is the software…

    I find in the price range a no go, they can not claim that they have not noticed this noise, that would be ridiculous

    can they also solve a hardware problem via an update?

    I think this will not work

    Denni_86
    Trending Lyricist I
    April 12, 2023

    Hi @ProfessorPeach & @LuiG 

    As you are both reporting hearing popping noises coming from your Arcs since you added Era 300s as surrounds, could you both please reproduce the issue and while the source is still playing, submit a support diagnostic, replying here with the given numbers when convenient? Thank you.

    @Corry P 

    i can also do, have 30 seconds afterwards a diagnosis created.

    should i post the number here?

    Corry P
    Corry P
    Sonos Staff
    April 12, 2023

    Hi @Denni_86 

    Thanks for responding!

    Yes - if you hear popping noises (not unlike the pop and crackle from a vinyl record) from your Arc since adding Era speakers as surrounds, please post your diagnostic number here. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Denni_86
    Trending Lyricist I
    April 12, 2023

    Hi @Denni_86 

    Thanks for responding!

    Yes - if you hear popping noises (not unlike the pop and crackle from a vinyl record) from your Arc since adding Era speakers as surrounds, please post your diagnostic number here. Thank you.

     

    @Corry P 

    an update has just been released by sonos,
    do you have a changelog?

    attached the number :

     

     

    Corry P
    Corry P
    Sonos Staff
    April 12, 2023

    Hi @Denni_86 

    Thanks - I’ve passed it along to an engineer.

    Regarding the update (which was last month), there are these release notes:

    https://support.sonos.com/article/release-notes-for-sonos-s2

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      BJ2003
      Lyricist III
      April 12, 2023

      My Era’s has just Updated

      Denni_86
      Trending Lyricist I
      April 12, 2023

      Hi @Denni_86 

      Thanks - I’ve passed it along to an engineer.

      Regarding the update (which was last month), there are these release notes:

      https://support.sonos.com/article/release-notes-for-sonos-s2

      @Corry P

      the eras were updated to 15.2.2, the rest remained on 15.2

        Wolf
        Enthusiast I
        April 12, 2023

        Hi @ProfessorPeach & @LuiG 

        As you are both reporting hearing popping noises coming from your Arcs since you added Era 300s as surrounds, could you both please reproduce the issue and while the source is still playing, submit a support diagnostic, replying here with the given numbers when convenient? Thank you.

        hi - I am having the same issue (Arc, 2x Era and Sub) - popping/static noises and since the recent update I’m now getting the era 300’s dropping sound. Had none of these issues with the same set up that had 2x Play 3 acting as the surrounds. Diagnostic number 1551964344

         

         

         

        Corry P
        Corry P
        Sonos Staff
        April 12, 2023

        Hi @Denni_86 

        That explains why my system said it was up-to-date when I checked it to verify - I don’t have Eras. Apologies.

        The update addressed some Era-specific issues, but, at present, that’s all the info I have on it.

         

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Corry P
        Corry P
        Sonos Staff
        April 12, 2023

        Hi @Wolf 

        Thank you!

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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