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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    BJ2003
    Lyricist III
    April 12, 2023

    I notice it on radio channels 

      Zanellato Fabio
      Zanellato Fabio
      Lyricist III
      April 12, 2023

      To me the problem still persists after the 15.2.2 update… maybe weaker but more frequent.

       

      To me the problem still persists after the 15.2.2 update… maybe weaker but more frequent.

       

      @Zanellato Fabio  

      at which sound format did the plop sound come?

      Milan/Naples match on Amazon PrimeVideo…reading Dolby Digital Plus 5.1

        Denni_86
        Trending Lyricist I
        April 12, 2023

        @Zanellato Fabio @BJ2003 

         

        okay with me it was Stereo PCM format so far, tomorrow times the other formats test…

          BJ2003
          Lyricist III
          April 12, 2023

          it is now certain that it is a software problem

            Denni_86
            Trending Lyricist I
            April 12, 2023

            i think so too
            i'm just surprised that they release a patch for it but it doesn't fix the problem

              Edwin_73
              Lyricist III
              April 12, 2023

              i think so too
              i'm just surprised that they release a patch for it but it doesn't fix the problem

              So far i have no problems anymore but tomorrow I’ll test more and hopefully it’s really fixed! 

                Denni_86
                Trending Lyricist I
                April 12, 2023

                i think so too
                i'm just surprised that they release a patch for it but it doesn't fix the problem

                So far i have no problems anymore but tomorrow I’ll test more and hopefully it’s really fixed! 

                @Edwin_73 

                what sound formats do you know?

                Edwin_73
                Lyricist III
                April 12, 2023

                i think so too
                i'm just surprised that they release a patch for it but it doesn't fix the problem

                So far i have no problems anymore but tomorrow I’ll test more and hopefully it’s really fixed! 

                @Edwin_73

                what sound formats do you know?

                Honestly, when listening to music (Spotify) this crack occurred quite frequently. With this update I didn’t hear it yet…. Tomorrow I will have a more decent look

                  etgeary
                  April 12, 2023

                  I’ve never heard of so many issues with new Sonos speaker. We shouldn’t have to work so hard to make an expensive product work. SO many are having significant issues. How could Sonos release such a buggy product?

                    SilverGrey
                    Enthusiast I
                    April 13, 2023

                    Following the update, all seems good on my Era 100, with music playing from my NAS.

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