Contributor I

Answered

Sonos era 300 static, pop sound

266 replies
18113 views

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.

I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is

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Corry PAnswer

Sonos Staff

Hi @Musky75 et al

The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

Edit: Corrected release date

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

E

Edwin_73

Lyricist III

My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

B

BJ2003

Lyricist III

My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

it has helped so far. i hope it never comes back

D

Denni_86

Trending Lyricist I

I got an email from a Sonos engineer, according to this email is the update for it to eliminate the popping, the email is unfortunately in German otherwise I could attach it here....

E

Edwin_73

Lyricist III

My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

it has helped so far. i hope it never comes back

Good to hear the update is positive so far…. Still have my fingers crossed!

E

Edwin_73

Lyricist III

I got an email from a Sonos engineer, according to this email is the update for it to eliminate the popping, the email is unfortunately in German otherwise I could attach it here....

Thanks for the update! Please let us know your experiences so far….

B

BJ2003

Lyricist III

My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

it has helped so far. i hope it never comes back

Good to hear the update is positive so far…. Still have my fingers crossed!

Me to 🙏🤞🤞🤞

D

Denni_86

Trending Lyricist I

For me the problem still exists, so even after the update... :(