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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    BJ2003
    Lyricist III
    April 13, 2023

    Any more experiences with the update?

    Edwin_73
    Lyricist III
    April 13, 2023

    Any more experiences with the update?

    Well, I’m listening now for almost 5 hours to audio on my Era 300’s and so far no cracks anymore… so far… so good! What about you?

    Denni_86
    Trending Lyricist I
    April 13, 2023

    I think I had the cracking only with stereo PCM ?!

     

    can someone test this ?

      BJ2003
      Lyricist III
      April 13, 2023

      it's back for me too.  Yesterday after the update it was gone.  Came back today……

        Denni_86
        Trending Lyricist I
        April 13, 2023

        it's back for me too.  Yesterday after the update it was gone.  Came back today……

        what sound formats ?

        BJ2003
        Lyricist III
        April 13, 2023

        it's back for me too.  Yesterday after the update it was gone.  Came back today……

        what sound format?

         

        I'm not exactly sure here yet. I tested them separately with Bluetooth.  No problems.  There is a major error in the software as soon as you connect the Eras as Surrounds. Defenitly not hardware problem. 

          Edwin_73
          Lyricist III
          April 13, 2023

          it's back for me too.  Yesterday after the update it was gone.  Came back today……

          what sound format?

           

          I'm not exactly sure here yet. I tested them separately with Bluetooth.  No problems.  There is a major error in the software as soon as you connect the Eras as Surrounds. Defenitly not hardware problem. 

          Not only as surrounds. If you pair them as a stereo couple the issue also occurs! I also heard it back once again but in a much less frequency! It’s definitely a software issue…. 

            BJ2003
            Lyricist III
            April 13, 2023

            it's back for me too.  Yesterday after the update it was gone.  Came back today……

            what sound format?

             

            I'm not exactly sure here yet. I tested them separately with Bluetooth.  No problems.  There is a major error in the software as soon as you connect the Eras as Surrounds. Defenitly not hardware problem. 

            Not only as surrounds. If you pair them as a stereo couple the issue also occurs! I also heard it back again but in a much less frequency! It’s definitely a software issue…. 

            Yes also in Stereo. I think yesterday's update was to calm us down.  And it is much more work to solve this. Big big big softwareproblem….. 

              Denni_86
              Trending Lyricist I
              April 13, 2023

              so the update has not really helped anything...

              it would be interesting to note the sound formats, because I think I had the errors only with stereo PCM, but could also be a coincidence...

              Edwin_73
              Lyricist III
              April 13, 2023

              so the update has not really helped anything...

              it would be interesting to note the sound formats, because I think I had the errors only with stereo PCM, but could also be a coincidence...

              It definitely helped me as i heard it once in (still trying to figure out if it was a crack) almost 7 hours of listening! Before the update I heard it much louder and more frequently! If they come so quick with an update it gives me confidence they can solve this problem! 

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