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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Flare
    Flare
    Prominent Collaborator I
    April 13, 2023

    My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix and I think heard the static pop at around 44:07 from only the LEFT side speaker.

    The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

    Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

    https://www.youtube.com/watch?v=WaVgkdp7yio

    Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
      Edwin_73
      Lyricist III
      April 13, 2023

      My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today and I think heard the static pop at around 44:07 from only the LEFT side speaker.

      The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

      Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

      https://www.youtube.com/watch?v=WaVgkdp7yio

      That’s the one I heard also on mine now. It’s a bit different crack now after the FW update. Previous the crack sounded like when you’re playing a record…

        Denni_86
        Trending Lyricist I
        April 13, 2023

        @Flare

        this is exactly the noise. Netflix?

        really that means when I get this noise and rewind in the film comes at the same point the noise again ???

        Because then you could say sonos in the film at this point comes the noise…

         

          Flare
          Flare
          Prominent Collaborator I
          April 13, 2023

          @Flare

          this is exactly the noise.

          really that means when I get this noise and rewind in the film comes at the same point the noise again ???

          Because then you could say sonos in the film at this point comes the noise…

          Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

           

          Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
            BJ2003
            Lyricist III
            April 13, 2023

            @Flare

            this is exactly the noise.

            really that means when I get this noise and rewind in the film comes at the same point the noise again ???

            Because then you could say sonos in the film at this point comes the noise…

            Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

             

            I listened at the same time as you I hear it in my right speaker!!!!! Bizar this…

              Denni_86
              Trending Lyricist I
              April 13, 2023

              @Flare

              this is exactly the noise.

              really that means when I get this noise and rewind in the film comes at the same point the noise again ???

              Because then you could say sonos in the film at this point comes the noise…

              Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

               

              for me it does not happen at 44:07... too bad

              Denni_86
              Trending Lyricist I
              April 13, 2023

              @BJ2003 

              you watch in english ?

              Format Dolby 5.1 Plus?

              BJ2003
              Lyricist III
              April 13, 2023

              @Flare

              this is exactly the noise.

              really that means when I get this noise and rewind in the film comes at the same point the noise again ???

              Because then you could say sonos in the film at this point comes the noise…

              Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

               

              for me it does not happen at 44:07... too bad

              you watch in english ?

              Yes, listen carefully again in all speakers

                Denni_86
                Trending Lyricist I
                April 13, 2023

                @Flare

                this is exactly the noise.

                really that means when I get this noise and rewind in the film comes at the same point the noise again ???

                Because then you could say sonos in the film at this point comes the noise…

                Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

                 

                for me it does not happen at 44:07... too bad

                you watch in english ?

                Yes, listen carefully again in all speakers

                 

                 

                 

                fact with me also rear right, but a little later than 44:07
                that is crazy

                  BJ2003
                  Lyricist III
                  April 13, 2023

                  @Flare

                  this is exactly the noise.

                  really that means when I get this noise and rewind in the film comes at the same point the noise again ???

                  Because then you could say sonos in the film at this point comes the noise…

                  Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

                   

                  for me it does not happen at 44:07... too bad

                  you watch in english ?

                  Yes, listen carefully again in all speakers

                   

                   

                   

                  fact with me also rear right, but a little later than 44:07
                  that is crazy

                  Same here. Hahahaha GRAZY!!!! Software problem!!!!

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