Contributor I

Answered

Sonos era 300 static, pop sound

266 replies
18113 views

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.

I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Musky75 et al

The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

Edit: Corrected release date

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

L

LuiG

Enthusiast I

After updating my Era 300’s to 15.2.2 I’m not experiencing any more pops. I’ll do more testing tonight just to be sure but so far so good!

Flare

Prominent Collaborator I

@Corry P Would this information be helpful for the dev team to identify the problem?

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix in 5.1 and I think heard the static pop at around 44:07 from the RIGHT driver of only the LEFT speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

Ken_Griffiths

@Corry P Would this information be helpful for the dev team to identify the problem?

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix in 5.1 and I think heard the static pop at around 44:07 from the RIGHT driver of only the LEFT speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

I did have a listen to episode-2 around the time mentioned, but don’t hear the click sound on my setup here (Arc, Era 300’s & Sub Gen 3), but can clearly hear it in your uploaded recording FWIW.

Flare

Prominent Collaborator I

@Corry P Would this information be helpful for the dev team to identify the problem?

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix in 5.1 and I think heard the static pop at around 44:07 from the RIGHT driver of only the LEFT speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

I did have a listen to episode-2 around the time mentioned, but don’t hear the click sound on my setup here (Arc, Era 300’s & Sub Gen 3), but can clearly hear it in your uploaded recording FWIW.

Thank you @Ken_Griffiths . As a sanity check I just played it again and the pop was still audible.

Were you using the TV's built in Netflix app or through Apple TV? I was using the former but will try Apple TV tonight and see if thats any different.

Ken_Griffiths

@Flare,

I have an LG C9 TV and was using the Netflix App installed on that TV.

I have an Apple TV 4, a FireTV 4K and a Nvidia Shield - so when I get a chance I will try the Netflix App on those other devices aswell and replay the clip from episode-2 and if I hear anything I will post back here.

If I do encounter the click/pop noise and can also easily reproduce it, I will try to grab a recording aswell, along with a diagnostic report and will post those here too.

I did try replaying the episode-2 clip a few times and both the Wife and I were listening out for the noise, but not heard it so far on the setup here, but as mentioned can certainly hear it in your recording.

It’s late now here in the U.K. so will try again at some point tomorrow.

Flare

Prominent Collaborator I

Submitted diagnostics : 185329483

Also tested again and compiled some additional results :

Trueplay ON + Netflix TV App : Single POP is very audible
Trueplay OFF + Netflix TV App : No POP but very faint crackles
TruePlay ON + Netflix thru Apple TV 4K : No POP but very faint crackles

Flare

Prominent Collaborator I

Contacted support and was told that this is the first time they are hearing about this POP issue! @Corry P L1 has no visibility of these issues? Are we wasting time doing all this troubleshooting and submitting diagnostics?

I was asked to factory reset the speakers and set them up again which I did. After completing Trueplay I replayed Episode 2 of American Manhunt The Boston Marathon Bombing and the POP observed earlier was not audible anymore but I could hear some very faint crackling.

I then switched to Apply Music playing The Gambler by Kenny Rogers in Atmos and heard a POP once which could not be repeated.

What next?

D

Denni_86

Trending Lyricist I

Contacted support and was told that this is the first time they are hearing about this POP issue! @Corry P L1 has no visibility of these issues? Are we wasting time doing all this troubleshooting and submitting diagnostics?

I was asked to factory reset the speakers and set them up again which I did. After completing Trueplay I replayed Episode 2 of American Manhunt The Boston Marathon Bombing and the POP observed earlier was not audible anymore but I could hear some very faint crackling.

I then switched to Apply Music playing The Gambler by Kenny Rogers in Atmos and heard a POP once which could not be repeated.

What next?

I think that the hotlines sit laymen who have no idea of the matter!

It can not be that we spend our time here for their job, what are we experimental rabbits?

It crackles it ploppt and that with a 500 € speaker, something like that does not even happen with a 20 € speaker from amazon ...

I can not understand how they can publish something like that!

E

Edwin_73

Lyricist III

Contacted support and was told that this is the first time they are hearing about this POP issue! @Corry P L1 has no visibility of these issues? Are we wasting time doing all this troubleshooting and submitting diagnostics?

I was asked to factory reset the speakers and set them up again which I did. After completing Trueplay I replayed Episode 2 of American Manhunt The Boston Marathon Bombing and the POP observed earlier was not audible anymore but I could hear some very faint crackling.

I then switched to Apply Music playing The Gambler by Kenny Rogers in Atmos and heard a POP once which could not be repeated.

What next?

I think that the hotlines sit laymen who have no idea of the matter!

It can not be that we spend our time here for their job, what are we experimental rabbits?

It crackles it ploppt and that with a 500 € speaker, something like that does not even happen with a 20 € speaker from amazon ...

I can not understand how they can publish something like that!

Kinda strange if support has no clue on this issue, especially after Sonos send out an emergency update. Here a small update from my side…. since the Sonos update I don't hear the plop anymore. I heard it once (I thought) but since that time...Nothing. So from my side all looks fine.

B

BJ2003

Lyricist III

Contacted support and was told that this is the first time they are hearing about this POP issue! @Corry P L1 has no visibility of these issues? Are we wasting time doing all this troubleshooting and submitting diagnostics?

I was asked to factory reset the speakers and set them up again which I did. After completing Trueplay I replayed Episode 2 of American Manhunt The Boston Marathon Bombing and the POP observed earlier was not audible anymore but I could hear some very faint crackling.

I then switched to Apply Music playing The Gambler by Kenny Rogers in Atmos and heard a POP once which could not be repeated.

What next?

I think that the hotlines sit laymen who have no idea of the matter!

It can not be that we spend our time here for their job, what are we experimental rabbits?

It crackles it ploppt and that with a 500 € speaker, something like that does not even happen with a 20 € speaker from amazon ...

I can not understand how they can publish something like that!

I agree with you! A shame

Show more replies

Sign up

Login to the community