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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Ken_Griffiths
    Ken_Griffiths
    April 14, 2023

    I’ve tried things again @Flare and still not hearing the ‘pop’ or ‘crackle’ issue here either, that’s using Netflix App (mentioned clip between 43m50s and 44m30s episode-2 American Manhunt The Boston Marathon Bombing) on the Fire TV, Apple TV and Nvidia Shield. It’s perhaps one of those difficult to reproduce issues once it does disappear.

    Anyhow, I’m sure the Sonos engineers will be looking into the matter

    Corry P
    Corry P
    Sonos Staff
    April 14, 2023

    Hi @Flare 

    It can take some time for issues to make their way onto the documentation that our Level 1 agents have access to. Their being unaware of a particular issue does not necessarily mean that we as a company are unaware, just that the handling procedure for that issue hasn’t yet been finalised. Please be aware that as regular forum visitors, you may hear of new issues at the same time that we do, and we need time to properly assess and verify things before telling everyone related to technical support in the entire company about them.

    Please be assured that we are still investigating.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Flare
      Flare
      Prominent Collaborator I
      April 14, 2023

      Hi @Flare 

      It can take some time for issues to make their way onto the documentation that our Level 1 agents have access to. Their being unaware of a particular issue does not necessarily mean that we as a company are unaware, just that the handling procedure for that issue hasn’t yet been finalised. Please be aware that as regular forum visitors, you may hear of new issues at the same time that we do, and we need time to properly assess and verify things before telling everyone related to technical support in the entire company about them.

      Please be assured that we are still investigating.

       

      Hi @Corry P Thank you for taking the time to clarify the process. Hopefully with all the information received to date the issue can be resolved quickly.

      Would it be possible for us to know what 15.2.2 addressed?

      Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
        Corry P
        Corry P
        Sonos Staff
        April 14, 2023

        Hi @Flare 

        I don’t have that information, though 15.2.2 was Era-specific.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Flare
        Flare
        Prominent Collaborator I
        April 14, 2023

        Here’s more popping but this time source is Apply Music via Sonos S2 App while playing The Gambler by Kenny Rogers. 

        Listen for the POP at 0:04 seconds and 0:12 seconds

         

         

        Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
        soyoth
        Contributor I
        April 14, 2023

        Hi. 
         

        installed the update and still hear the pops on my pair of era 300 with arc and sub. 
         

        watching Picard and had it poping 4 times in a 5 min period. 

          Flare
          Flare
          Prominent Collaborator I
          April 14, 2023

          Hi. 
           

          installed the update and still hear the pops on my pair of era 300 with arc and sub. 
           

          watching Picard and had it poping 4 times in a 5 min period. 
           

          @soyoth 
          Was the popping from a single speaker, both at the same time or both randomly?

           

          Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
            soyoth
            Contributor I
            April 14, 2023

            Hi.
             

            Random on left and right. just like a pop / click. 

              dnoise
              Lyricist III
              April 15, 2023

              When using the buttons on the Era 300, particularly the volume slider, the static / popping sound is pretty clear (a little after you hear the beep tone the speaker is intended to make) even after the update. With the update it is very hard to hear the static now while playing music - greatly diminished. But it concerns me that the unit still has popping issues. 

                Flare
                Flare
                Prominent Collaborator I
                April 15, 2023

                I took the speaker that has been popping a lot back to the store today and got it exchanged for a new unit which I have already installed and Trueplayed.

                The new replacement still has audible pops but not as loud as the previous unit and I still hear very faint crackling off and on but only if I put my ear right up to the speaker.

                Hope Sonos fixes this soon. I am guessing if it is a H/W issue then they will notify those affected to get the units RMA’ed.

                 

                Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
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