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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Flare
      Flare
      Prominent Collaborator I
      June 1, 2023

      Hi @Musky75 et al

      The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

      If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

      Very keen to hear the feedback, if all is good its back to JBHifi for me to pick up the Era300’s again!

      Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
      Denni_86
      Trending Lyricist I
      June 1, 2023

      Hi @Musky75 et al

      The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

      If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

      came another update to 15.4?
      because according to the post 2-3 days ago there is still the problem with 15.4!?

      And @Corry P wrote update from 23/05/2023...

      I do not quite understand :)

        Flare
        Flare
        Prominent Collaborator I
        June 1, 2023

        Hi @Musky75 et al

        The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

        If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

        came another update to 15.4?
        because according to the post 2-3 days ago there is still the problem with 15.4!?

        And @Corry P wrote update from 23/05/2023...

        I do not quite understand :)

        Hi @Denni_86 there is another update release today specifically for Era300 and Era100 that is supposed to address the pops and crackles.

        Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
          Denni_86
          Trending Lyricist I
          June 1, 2023

          Hi @Musky75 et al

          The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

          If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

          came another update to 15.4?
          because according to the post 2-3 days ago there is still the problem with 15.4!?

          And @Corry P wrote update from 23/05/2023...

          I do not quite understand :)

          Hi @Denni_86 there is another update release today specifically for Era300 and Era100 that is supposed to address the pops and crackles.

          ahhhh ok nice 👍🏽

          test tomorrow when I come from vacation...
          I already had no hope honestly

           

            rabar
            Lyricist III
            June 1, 2023

            No additional update over the already released 15.4 to be found here (Europe). Hoping the hotfix solves those issues.

              Denni_86
              Trending Lyricist I
              June 1, 2023

              I think the version number remains the same...

              According to german forum the update should be online

              Corry P
              Corry P
              Sonos Staff
              June 1, 2023

              Hi @Denni_86 

              came another update to 15.4?
              because according to the post 2-3 days ago there is still the problem with 15.4!?

              And @Corry P wrote update from 23/05/2023...

              I do not quite understand :)

              Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

              As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System on Era units).

              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                BJ2003
                Lyricist III
                June 1, 2023

                what does the build number mean?

                rabar
                Lyricist III
                June 1, 2023

                I do have automatic updates enabled - so if it came before last night, it`s installed. But nothing new upon manual checking. Thanks anyways for the advice @Denni_86.

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