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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    rabar
    Lyricist III
    May 25, 2023

    EDIT: Same popping with Spotify too. Of course.

      Denni_86
      Trending Lyricist I
      May 28, 2023

      have the 15.4 fixed the plopping noise?

      Zanellato Fabio
      Zanellato Fabio
      Lyricist III
      May 28, 2023

      have the 15.4 fixed the plopping noise?

      Unfortunately not… in some films it is still very present.

      Denni_86
      Trending Lyricist I
      May 28, 2023

      have the 15.4 fixed the plopping noise?

      Unfortunately not… in some films it is still very present.

      very disappointing…is certainly an electrical problem

      Chris2K
      Lyricist I
      May 30, 2023

      Really starting to regret buying Sonos. Very poor quality control in general. Arc arrived with some damage 8 times, pair of Sonos five was unbalanced when using trueplay for almost a year, soundprofil of arc was totally poor when Sonos released software update for sub mini for 90 days and now Era 300 ( 1000 Euro) cracks. Spent over 4,5 K for Sonos just to end up as some kind of beta tester. As soon as summer sale is over I will sell all my gear ( arc, two subs gen3, two fives and two Era 300) and get a proper wired system. Used to love Sonos but starting with arc their products become more and more garbage! Sonos support denied there is a problem, all they do is asking to submit diagnosis and pretend everything is good. 

      BJ2003
      Lyricist III
      May 31, 2023

      New update for the Era’s available

        Panic_Attaché
        Enthusiast I
        May 31, 2023

        New update for the Era’s available

        I've updated and not heard any pops, clicks or cracks in past hour. Bloody typical as I'm expecting replacements on Friday!

        Will keep playing tonight and see if it stays golden.

          Benoah
          Lyricist II
          May 31, 2023

          New update for the Era’s available

          I've updated and not heard any pops, clicks or cracks in past hour. Bloody typical as I'm expecting replacements on Friday!

          Will keep playing tonight and see if it stays golden.

          hopefully that fixes the problem

            Zanellato Fabio
            Zanellato Fabio
            Lyricist III
            May 31, 2023

            I have noticed that the firmware version has remained the same. How is it going for you? Fingers crossed…but for now it's ok.

              Tito07
              Contributor I
              June 1, 2023

              I'm not sure if this is an issue, hoping someone can confirm they hear the same thing. This is occurring even after today's 03/31 firmware update on my era 300s. They are set as surrounds with my arc.

              Whenever I start/pause a song while listening through the Sonos app (or cast from something like spotify) I hear a click sound on both speakers right when I hit play and about 1 second after hitting pause. Almost as if firing up and shutting down is what causes the click.

              Weirdly enough it seems to be isolated to playback of music. I tried testing with other media, such as hdr atmos playback from my plex server. I start and pause a movie and those clicks don't happen.

              Aside from that I'm not hearing any obvious issues since the latest update. Sound is good. Anyone else experiencing those clicks? 

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