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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Panic_Attaché
    Enthusiast I
    May 17, 2023

    Don't seem to be getting the pops or crackling when watching content via my TV but still present when playing audio via the Sonos app.

    Not sure if still present whilst playing PS5, will try tomorrow.

      jrennell
      Lyricist III
      May 19, 2023

      To provide some closure to my contribution in this discussion, I ended up deciding to return the Era 300 speakers. It does seem to be acknowledged as a known issue from the last couple of support conversations that I had, but I do not have clear information to share as it’s still being investigated.

      I had a total of 10 (ten) Era 300 speakers through the original purchased pair and 4 RMA replacements. All 10 exhibited the issue. To recap from earlier messages, the first 4 early on were quite bad, multiple pops heard per song. The later 6 were remarkably better at an average  of about 1 pop every 10 minutes for the last pair (tracking them on a notepad).

      One speaker in the third set I had seemed to be much better than the other in that pair. All other pairs showed comparable frequencies in the number of pops. However other than this latest pair that I tracked carefully with notes, the other frequencies are just my anecdotal impression as I was listening.

      I wish Sonos and others luck with getting this issue resolved. Unfortunately I will take a pass on this model even though they had very impressive sound overall.

        Flare
        Flare
        Prominent Collaborator I
        May 19, 2023

        I have decided to return my Era300's.

        Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
          dwsolberg
          Lyricist I
          May 21, 2023

          I returned some Era 100s with popping

            BJ2003
            Lyricist III
            May 23, 2023

            Update 15.4 is available

              Panic_Attaché
              Enthusiast I
              May 23, 2023

              Update 15.4 is available

              Still getting the pops / clicks on my Era 300’s following the update when listening to music via Bandcamp / Amazon music.

              Don't get them from my Arc speaker.

              Awaiting stock for a replacement pair.

                rabar
                Lyricist III
                May 24, 2023

                Updated my Era 100`s to 15.4 and the popping sounds are still present.

                  Zanellato Fabio
                  Zanellato Fabio
                  Lyricist III
                  May 24, 2023

                  HI. After the update I still hear the popping. Am I wrong or has it improved? They seem weaker and more sporadic.

                    Jefkei92
                    Lyricist I
                    May 25, 2023

                    I have read this post over and over…and was incredibly disappointed as I had the same issue with popping and squealing intermittently throughout use on PS5, direct from the TV, and streaming.  I just bought this system less than 30 days ago.

                     

                    I was about to box everything up (Arc, Era300s, and Gen3 sub) and send it back…but alas…as crazy as it sounds…when I was thinking about unhooking it, I checked the optical wire (using an optical wire on the TV for the ARC) and although it seemed like it was plugged in…it actually pushed in farther…and the problem (seemingly magically!!) went away.  It had to completely bottom out to the first flange on the optical cable.

                     

                    Once I did this - all the pops and weird random sounds, chirps, etc… went away.  I have been using it without any weird sounds now for the last 2 weeks and all seems good with multiple medias and sources.

                     

                    So….check your wire to make sure it is securely on the back of your TV…ALL the way in…I know…sounds crazy…but worked for me.

                    I hope it works for others.  Cheers!

                     

                     

                     

                    rabar
                    Lyricist III
                    May 25, 2023

                    Good advice for anybody actually using an optical connection. Does not apply to me / my Era 100s. Btw it looks like as if the frequency of the popping depends on the source - streaming radio from TuneIn gives me plenty of popping, streaming from Spotify I did not hear anything popping for a longer time now.

                    Still far from being an acceptable situation.

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