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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    BJ2003
    Lyricist III
    May 15, 2023

    does anyone have any news?

      Edwin_73
      Lyricist III
      May 15, 2023

      does anyone have any news?

      Yeah I’m curious also as I still have this annoying crack regularly…

      Flare
      Flare
      Prominent Collaborator I
      May 15, 2023

      I’m still getting the pops and crackles but they seem to be less frequent or I’m getting immune to them. 
       

       

      Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
      mrblaise
      Lyricist III
      May 16, 2023

      I’ve purchased an ARC + 2 era300s as surround at the end of April and I’ve been experiencing these pops really frequently. For me it happens almost every 2nd or 3rd time I setup trueplay.

      I switch between stereo and surround mode often, because music is just superior on the ERA300 compared to the arc. And this is why I need to setup trueplay that much. It will usually fail right after trueplay and there will be constant very loud pops until I disable surround and start the whole process again.

      When it finally works it works, but then I experience this small crackling sounds multiple times daily. Starting to get used to them….

      I’ve talked to support and sent them the links to these forum posts such as this one. The first agent haven’t even heard about this issue. I’ve sent a lot of diagnostics, no one seems to know anything yet this thread is 2 years old...

      I really like how it sounds when it actually works, but this is becoming so frustrating that I am considering sending it back, just not sure what other alternatives are out there for such a good atmos experience. 

      Flare
      Flare
      Prominent Collaborator I
      May 17, 2023

      @Corry P are you able to provide any update on this issue? With all the reports and diagnostics that has been received does your engineering team know if its a software issue that can be fixed with an update or, worse, if its hardware that can only be fixed by an RMA?

      Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
      rabar
      Lyricist III
      May 17, 2023

      Seeing this issue still persists is a joke. Sonos, fix your latest and greatest speakers asap!

      Corry P
      Corry P
      Sonos Staff
      May 17, 2023

      Hi @Flare 

      I don’t have any further information at this time.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Stvn030
      Lyricist III
      May 17, 2023

      Unfortunately the problem remains here

      Flare
      Flare
      Prominent Collaborator I
      May 17, 2023

      Hi @Flare 

      I don’t have any further information at this time.

      @Corry P thank you for your reply but that’s very disappointing and frustrating that the issue has not been identified yet. 

      Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
        Denni_86
        Trending Lyricist I
        May 17, 2023

        Hi @Flare 

        I don’t have any further information at this time.

        @Corry P thank you for your reply but that’s very disappointing and frustrating that the issue has not been identified yet. 

        This is not only disappointing, but just ridiculous that sonos has brought this * on the market and abused us !paying! customers as beta testers!

        It can tell me no one from sonos that you have not noticed, that would have noticed even the cleaning lady at sonos ...

        If I had not thrown thousands of € of the company sonos in the maw I would buy something else for my homecinema!

         

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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