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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    266 replies

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    Denni_86
    Trending Lyricist I
    June 1, 2023

    Hi @Denni_86 

    came another update to 15.4?
    because according to the post 2-3 days ago there is still the problem with 15.4!?

    And @Corry P wrote update from 23/05/2023...

    I do not quite understand :)

    Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

    As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System).

    is this the new Build 73041230 ?

    Edwin_73
    Lyricist III
    June 1, 2023

    Hi @Denni_86 

    came another update to 15.4?
    because according to the post 2-3 days ago there is still the problem with 15.4!?

    And @Corry P wrote update from 23/05/2023...

    I do not quite understand :)

    Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

    As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a build change, which you can see in About My System).

    You have a number for me regarding the build change? Currently is have 73041050. Is this correct. As the version number didn't changed how can i verify if i have the latest update?

    Denni_86
    Trending Lyricist I
    June 1, 2023

    Hi @Denni_86 

    came another update to 15.4?
    because according to the post 2-3 days ago there is still the problem with 15.4!?

    And @Corry P wrote update from 23/05/2023...

    I do not quite understand :)

    Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

    As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a build change, which you can see in About My System).

    You have a number for me regarding the build change? Currently is have 73041050. Is this correct. As the version number didn't changed how can i verify if i have the latest update?

    i think the new is Build 73041230 ?!?

    Edwin_73
    Lyricist III
    June 1, 2023

    Hi @Denni_86 

    came another update to 15.4?
    because according to the post 2-3 days ago there is still the problem with 15.4!?

    And @Corry P wrote update from 23/05/2023...

    I do not quite understand :)

    Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

    As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System).

    is this the Build 73041230 ?

    I have a different number which is 73041050?….. very confusing this!

    Edwin_73
    Lyricist III
    June 1, 2023

    Hi @Denni_86 

    came another update to 15.4?
    because according to the post 2-3 days ago there is still the problem with 15.4!?

    And @Corry P wrote update from 23/05/2023...

    I do not quite understand :)

    Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

    As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a build change, which you can see in About My System).

    You have a number for me regarding the build change? Currently is have 73041050. Is this correct. As the version number didn't changed how can i verify if i have the latest update?

    i think the new is Build 73041230 ?!?

    strange… as it’s saying my Sonos is already updated. Is this update also available in Europe or only US? I have my updates on “automatic updates” already,,,,,

    Denni_86
    Trending Lyricist I
    June 1, 2023

    Hi @Denni_86 

    came another update to 15.4?
    because according to the post 2-3 days ago there is still the problem with 15.4!?

    And @Corry P wrote update from 23/05/2023...

    I do not quite understand :)

    Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

    As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System).

    is this the Build 73041230 ?

    I have a different number which is 73041050?….. very confusing this!

    I have the number from the German forum maybe it is in Germany another... that can only @Corry P  answer

    Corry P
    Corry P
    Sonos Staff
    June 1, 2023

    Hi @BJ2003, @Denni_86 & @Edwin_73 

    what does the build number mean?

    As I understand it (but I’m not a software engineer so “pinch of salt”), each time the source code for software is changed and recompiled (turned into executable code), that’s a new build.

    is this the new Build 73041230 ?

    Yes.

    I have a different number which is 73041050?….. very confusing this!

    Your non-Era units should have this build number. If you have any Era speakers on this build, please do a manual check for updates.

    Generally, all units on a system should be on the same build, which equates to the same software version. Sometimes, such as now, a patch is released for a particular model or group of models, which results in those models being on a slightly more advanced version (read: higher number). Once the next general update is released, it will contain the changes that are in this patch and all units will be on the same build number once again (with a higher number than the Eras have now). I hope this makes sense.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Corry P
      Corry P
      Sonos Staff
      June 1, 2023

      Hi @Edwin_73 

      strange… as it’s saying my Sonos is already updated. Is this update also available in Europe or only US? I have my updates on “automatic updates” already,,,,,

      I am in the UK and have the update. We may not be in the E.U. anymore, but we are still in Europe. 😁

      This patch should be available to you wherever you are.

      Edit: If you rely on automatic updates, it will take slightly longer to receive the update as we stagger them to try to avoid swamping our servers. If you do a manual check for updates, you will receive it immediately - if you don’t already have it installed. Settings » System » System Updates » Check for Updates

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Edwin_73
        Lyricist III
        June 1, 2023

        Hi @Edwin_73 

        strange… as it’s saying my Sonos is already updated. Is this update also available in Europe or only US? I have my updates on “automatic updates” already,,,,,

        I am in the UK and have the update. We may not be in the E.U. anymore, but we are still in Europe. 😁

        This patch should be available to you wherever you are.

        Thank you! How can i check if i received the update?

        Corry P
        Corry P
        Sonos Staff
        June 1, 2023

        Hi @Edwin_73 

        In the Sonos app, go to Settings » System » About my system. Scroll down till you reach your Era 100/300 unit(s) and check the build number

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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