Contributor I

Answered

Sonos era 300 static, pop sound

266 replies
18112 views

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.

I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is

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Corry PAnswer

Sonos Staff

Hi @Musky75 et al

The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

Edit: Corrected release date

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Edwin_73

Lyricist III

Hi @BJ2003, @Denni_86 & @Edwin_73

what does the build number mean?

As I understand it (but I’m not a software engineer so “pinch of salt”), each time the source code for software is changed and recompiled (turned into executable code), that’s a new build.

is this the new Build 73041230 ?

Yes.

I have a different number which is 73041050?….. very confusing this!

Your non-Era units should have this build number. If you have any Era speakers on this build, please do a manual check for updates.

Generally, all units on a system should be on the same build, which equates to the same software version. Sometimes, such as now, a patch is released for a particular model or group of models, which results in those models being on a slightly more advanced version (read: higher number). Once the next general update is released, it will contain the changes that are in this patch and all units will be on the same build number once again (with a higher number than the Eras have now). I hope this makes sense.

I did the manual check but no updates from me so far. 73041050 is the build number it gives me. So either in my region there's still no update (Netherlands) or I already have the correct update….

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Edwin_73

Lyricist III

Hi @Edwin_73

In the Sonos app, go to Settings » System » About my system. Scroll down till you reach your Era 100/300 unit(s) and check the build number

I hope this helps.

Thanks a lot this helps a lot. I now see that i have the correct update. Next step is to check if the cracks/ plops are gone now as i had quite some problems with that….. Keep you posted if this update finally will solve this problem. Highly appreciated for your help!

L

LuiG

Enthusiast I

I was just able to update me Era’s to build #73041230 and I’m going to start testing out some movies and music to see if it fixes the popping/clicking. Hoping for the best!

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Edwin_73

Lyricist III

I was just able to update me Era’s to build #73041230 and I’m going to start testing out some movies and music to see if it fixes the popping/clicking. Hoping for the best!

Any update? Till now i must say since the latest update I didn’t hear popping or cracks but still testing…

L

LuiG

Enthusiast I

I was just able to update me Era’s to build #73041230 and I’m going to start testing out some movies and music to see if it fixes the popping/clicking. Hoping for the best!

Any update? Till now i must say since the latest update I didn’t hear popping or cracks but still testing…

I did a little bit of listening yesterday and so far so good? I’m going to really put it through its paces over the weekend but so far I haven’t experienced any noticeable popping. Would love to hear how everyone else is finding the new update though.

Zanellato Fabio

Lyricist III

For now it works great.

S

Stvn030

Lyricist III

Same here, hasn’t encountered issues since the firmware update

Flare

Prominent Collaborator I

Hi everyone, is everyone happy so far with the ERA specific update released last week that fixes the pop and crackle issue?

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LuiG

Enthusiast I

Hi everyone, is everyone happy so far with the ERA specific update released last week that fixes the pop and crackle issue?

I’m pretty happy. I’ve been trying to listen pretty hard for pops and crackling and have yet to encounter anything noticeable. I think we have a winner.

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rabar

Lyricist III

So, quick recap:

- Took SONOS 2 months to fix the issue (if it`s really fixed, time will tell)
- Pretty much no communication about acknowledging the issue, no regular status reports. Like this whole guessing game of which build number could be the right update, SONOS, have somebody communicate here! And no, trying to find something from some other users in this thread is not a proper means of communication. Make an announcement in the forum and stick it to the top.

I`ll think twice before immediately jumping on any new speakers the next time, looks like SONOS does it as many other companies that ship unripe bananas to the customer.

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