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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Edwin_73
    Lyricist III
    June 5, 2023

    Hi everyone, is everyone happy so far with the ERA specific update released last week that fixes the pop and crackle issue?

    For now i'm pretty satisfied! Heard no crack/ plop noise since the last update. Still I keep my fingers crossed. Also curious about other comments….

    Mavjoy
    Trending Lyricist I
    June 7, 2023

    Got my Era 300s today for surround duties with my Arc, no sub, updated with the newest firmware, heard popping noise on all speakers after running Trueplay. I had to close the app and turn off the audio source to stop the popping noise. Once I disable Trueplay, no popping sounds when playing music and movies with Atmos. I have my Arc hard wired and Wifi enabled. 
     

    it works great without Trueplay but for this much coin, it should be better. I might go back to my 9.2.2 wired set up..lol. 

    Cbay
    Lyricist II
    June 7, 2023

    Hi Guys,

     

    First post. Have been reading this thread (unfortunately too late in the day) I got a new Era 300 a few weeks back and noticed more of a bass crackling/rattle which sounded like more of a blown speaking (than a static or popping you guys have described here). Anyway I contacted Sonos support who tried various things after I sent them a few sound samples. Ended up sending it back for replacement which should be turning up today. Hopefully the new one will be ok but is same issues I will re-read in more depth the thread here! 

    Mavjoy
    Trending Lyricist I
    June 7, 2023

    Yes it’s more like a blown speaker. It pops and crackles after running Trueplay. 

    Cbay
    Lyricist II
    June 7, 2023

    Ok thanks. A bit strange as it must have left the factory like this as was doing this from the moment I started using. Nevermind. I have just received my new speaker, completed the setup including TruePlay and it sounds perfect! Must have had a faulty one…

    mrblaise
    Lyricist III
    June 7, 2023

    Hi Guys,

     

    First post. Have been reading this thread (unfortunately too late in the day) I got a new Era 300 a few weeks back and noticed more of a bass crackling/rattle which sounded like more of a blown speaking (than a static or popping you guys have described here). Anyway I contacted Sonos support who tried various things after I sent them a few sound samples. Ended up sending it back for replacement which should be turning up today. Hopefully the new one will be ok but is same issues I will re-read in more depth the thread here! 



    That is another issue ongoing for years. Here is the thread about it:

    . I didn’t hear these small cracklings or pops since the latest firmware upgrade thank god, but the huge pop after trueplay setup requiring restart is another issue :/ 

      Airgetlam
      Airgetlam
      June 7, 2023

      For years? The Era 300 was released March 7, 2023.

      Bruce
      Mavjoy
      Trending Lyricist I
      June 8, 2023

      I unplugged my ethernet cable from the Arc and ran it wirelessly. Did Trueplay with each one of them plus stereo pair with Era 300, works fine, then did a Trueplay for the whole set up together and heard the popping noise again right after. Contacted Support already, so I’ll see what they come up with. 

      Denni_86
      Trending Lyricist I
      June 8, 2023

      So for me the popping is gone since the update…

      Denni_86
      Trending Lyricist I
      June 8, 2023

      Hi Guys,

       

      First post. Have been reading this thread (unfortunately too late in the day) I got a new Era 300 a few weeks back and noticed more of a bass crackling/rattle which sounded like more of a blown speaking (than a static or popping you guys have described here). Anyway I contacted Sonos support who tried various things after I sent them a few sound samples. Ended up sending it back for replacement which should be turning up today. Hopefully the new one will be ok but is same issues I will re-read in more depth the thread here! 

       

      @Cbay 

      check out my videos, do you have these popping noises? these should be fixed since the last update.

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