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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Cbay
    Lyricist II
    June 8, 2023

    No, nothing like that. Mine was more a rattle/crackle  when bass was coming through the speaker, it almost sounded as though the speaker had blown is the only way I could describe it. I have a new Era 300 now and no issues, then sound is perfect 

      Denni_86
      Trending Lyricist I
      June 8, 2023

      No, nothing like that. Mine was more a rattle/crackle  when bass was coming through the speaker, it almost sounded as though the speaker had blown is the only way I could describe it. I have a new Era 300 now and no issues, then sound is perfect 

      okay well then it was defective

      jccrawfo
      Lyricist I
      June 8, 2023

      I'm still getting loud pops on mine even after the update. It happens when I'm using my Xbox series x and press the home button while watching Netflix.  Anyone else still getting the pops?

      Corry P
      Corry P
      Sonos Staff
      June 9, 2023

      Hi @jccrawfo 

      There were 2 separate issues causing popping noises on Era 300 units. One was a software issue and has been fixed. The second issue can only be resolved with a replacement of the speaker - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

      Having said that, not every pop you ever hear is necessarily due to an issue with the speaker - there could be other reasons. But, if there is an issue with the speaker, we will replace it for you.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Mavjoy
        Trending Lyricist I
        June 10, 2023

        I was able to run Trueplay as a system without the popping and cracking noise. I unplugged the power of the arc, reseated the same HDMI cable from the TV going to the arc. I’ll run Trueplay again to make sure it’s ok. It saved me of returning/exchanging them for new ones..LOL. 

          BJ2003
          Lyricist III
          July 5, 2023

          anyone else having problems after a long time? I have no problems anymore! 🙂

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