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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Denni_86
    Trending Lyricist I
    April 15, 2023

    I think it is important that as many people as possible create a ticket at sonos for this reason, so that sonos sees that it sucks....

    Do you think they have not known before the sale or deliberately ignored?

      SarahN
      SarahN
      Local Superstar
      April 15, 2023

      I have a single Era 300 used of course, just for music. Have not had this issue and from reading online, this problem only seems to rear it's head when the 300s are used as surrounds? 

      Can you have too many Sonos speakers? 🤔 😆
      Denni_86
      Trending Lyricist I
      April 15, 2023

      I have a single Era 300 used of course, just for music. Have not had this issue and from reading online, this problem only seems to rear it's head when the 300s are used as surrounds? 

      yes only as surrounds

        LuiG
        Enthusiast I
        April 15, 2023

        I have a single Era 300 used of course, just for music. Have not had this issue and from reading online, this problem only seems to rear it's head when the 300s are used as surrounds? 

        yes only as surrounds

        I could be wrong but I think I saw comments where some users had the pops with stereo 100s/300s as well

          Denni_86
          Trending Lyricist I
          April 15, 2023

          I have a single Era 300 used of course, just for music. Have not had this issue and from reading online, this problem only seems to rear it's head when the 300s are used as surrounds? 

          yes only as surrounds

          I could be wrong but I think I saw comments where some users had the pops with stereo 100s/300s as well

          okay 🤷🏽‍♂️

          Denni_86
          Trending Lyricist I
          April 17, 2023

          Has already heard from sonos ?

          Denni_86
          Trending Lyricist I
          April 17, 2023

          Today I noticed something new, now the ERA100 also crackle... has anyone else ?

           

           

            Flare
            Flare
            Prominent Collaborator I
            April 17, 2023

            @Denni_86 I hear that sometimes too but not when the speaker is idle. 
             

            I followed up on my case yesterday and support suggested I get the speaker replaced.🤦🏻‍♂️

            Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
              Flare
              Flare
              Prominent Collaborator I
              April 17, 2023

              So I got one speaker replaced but popping is occurring off and on. I also tried playing ABC News 103.90 via the Sonos App and if I listen very intently crackles can be heard quite consistently. :-(

              Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
                BJ2003
                Lyricist III
                April 18, 2023

                update 15.3 is available

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