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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    sld
    Contributor I
    April 18, 2023

    Has anyone updated with 15.3? 

    Panic_Attaché
    Enthusiast I
    April 18, 2023

    Has anyone updated with 15.3? 

    I have. Still getting the odd pop sound from my era 300 in surround mode with an Arc.

    Do seem to be louder though?

      rabar
      Lyricist III
      April 19, 2023

      Today I noticed something new, now the ERA100 also crackle... has anyone else ?

       

       

      No, only that crackle/pop while listening to something. No change with 15.2.2. Primarily listening to radio stations, single ERA 100 via WiFi.

        Denni_86
        Trending Lyricist I
        April 19, 2023

        15.3 does not bring any improvement...
        Problems are still there 👍🏽

          Denni_86
          Trending Lyricist I
          April 19, 2023

          update 15.3 is available

          better?

          soyoth
          Contributor I
          April 20, 2023

          Still getting the pop, although fainter. 

            Stvn030
            Lyricist III
            April 21, 2023

            Unfortunately I still have the popping sounds too. No matter the audio format, it’s quite annoying when gaming 

              Johan85
              Lyricist I
              April 21, 2023

              I own two era 300  pared with an arc and sub,with the same issue. Most noticeable in more quiet parts while gaming or watching tv/movies. Sometimes more frequent and sometimes I barely notice it at all. But still annoying when it appears. Hopefully a software update in near future will take care of this. 

                rabar
                Lyricist III
                April 21, 2023

                15.3, Era 100, streaming radio, same popping sound as before.

                  jrennell
                  Lyricist III
                  April 21, 2023

                  Providing an update on my case. I received 2 more Era 300s through the RMA process. I will identify these as speaker #5 and #6 (speakers #1-4 all had the popping sound issue I documented).

                  One of the new Era 300 speakers--I’ll call it #5--has the issue while the other I have not confirmed does or does not at this time. After a couple hours of streaming Apple Music on them as a stereo pair I have only noticed the pop sounds coming from the right speaker, #5.

                  For others experiencing this issue, I would recommend documenting the sounds as best you can with a video and contacting Sonos support as soon as possible. Be prepared for a troubleshooting process that includes submitting a diagnostic and possibly resetting the speaker(s) and playing some music for a few minutes. It’s a pain but I’m thankful for the support I’ve received. The resolutions I’ve experienced so far is to issue a replacement which is inconvenient but what alternative is there... From my perspective there is no indication that it is a software or configuration issue nor is it officially a known issue on Sonos’s end at this time when I asked.

                   

                  For reference, my current system information for the Era 300 that is affected:

                  Version: 15.3 (build 72240060)
                  Hardware Version: 1.38.3.10-1.2
                  Series ID: A100

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