Contributor I

Answered

Sonos era 300 static, pop sound

266 replies
18113 views

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.

I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is

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Corry PAnswer

Sonos Staff

Hi @Musky75 et al

The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

Edit: Corrected release date

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Musky75Author

Contributor I

Both of the replacement Era 300s I received also have the same issue. The “pallet-id” on the boxes are different from one another so I have no evidence of it being a hardware or software issue.

I’m doing more testing in hopes there could be some setting but it seems unrelated to

volume or volume limit
Atmos or regular audio
streaming, bluetooth or audio-in source
wifi or ethernet
stereo pairing or solo
streaming latency setting (from audio-in)

I was able to hear the low-volume static version of the popping for over a minute while very close to a speaker just after it had made the “success” tone after stereo pairing. There seems to be some audible sound when it is ready to play some sound that I’d describe as an opening and closing “thup” that can be heard after some audio events.

All 4 of these Era 300s shipped out of the same location so it is plausible it could be a manufacturing issue with some component in specific batches, an overall hardware issue with the speaker or something software related. I suspect if it were either of the latter it would be reported far more commonly though.

I need to sit down with them a bit longer to record and document the sounds further and will reach back out to Sonos. I certainly hope I don’t need to burn through more RMAs especially if it turns out to be software related.

Thanks for following up. I would send them back and wait and see if Sonos acknowledges and does a software update to see if it fixes it

B

BJ2003

Lyricist III

I have it too and have contacted. they go on a deeper investigation. I think its Software

L

LuiG

Enthusiast I

Apart from my surround Era 300’s I feel like I’m also hearing a similar “vinyl” like pop coming from my Sonos Arc (not to be confused with the loud pop associated with the Xbox and Apple TV). This is was not present prior to adding the Eras and running true play after updating to 15.2. I’m starting to lean towards this being a TruePlay/Software issue with rather than a hardware issue since the pop is present on my Arc as well.

E

Edwin_73

Lyricist III

Hearing same issue with intermittent popping noise as well like that described above. Using bluetooth as Airplay was dropping. If over Wifi could assume poor signal, but that doesn’t seem to be case.

Looks like a software issue (i hope)! Still waiting on a decent comment from Sonos!

P

ProfessorPeach

Enthusiast II

Apart from my surround Era 300’s I feel like I’m also hearing a similar “vinyl” like pop coming from my Sonos Arc (not to be confused with the loud pop associated with the Xbox and Apple TV). This is was not present prior to adding the Eras and running true play after updating to 15.2. I’m starting to lean towards this being a TruePlay/Software issue with rather than a hardware issue since the pop is present on my Arc as well.

I am experiencing Arc pops as well @LuiG. Partner is experiencing the same on his Beam (Gen 2) at his place. Only began once Era 300’s were added as surrounds.

Given how much Sonos struggles to fix anything (as evidenced by the many long-standing complaint threads), I am not optimistic…. Increasingly I believe I will be returning these before the return window closes. Too many problems. This was not fit to be released (unless you are an exec who wants to see inflated numbers just in time for the next earnings report).

P

ProfessorPeach

Enthusiast II

Cross referencing a Reddit thread, evidently widespread.

https://www.reddit.com/r/sonos/comments/12aizq7/static_pop_sound_stereo_set_era_300_only_using/

Sound is like the popping/clicking that can be heard while listening to vinyl albums.

This describes it perfectly for me.

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BJ2003

Lyricist III

what is more realistic a hardware or software problem with the information we have?

B

BJ2003

Lyricist III

Is it possible to tag a Sonos rep in this thread so we can get some eyes on this issue?

yes is this possible?

S

sld

Contributor I

I have the same (or similiar issue). If I pair two era 300 as stereo pair and set treble >= 5 some music tracks have a weird background noise. If I set up two independent systems the problem is gone.

B

BJ2003

Lyricist III

I have the same (or similiar issue). If I pair two era 300 as stereo pair and set treble >= 5 some music tracks have a weird background noise. If I set up two independent systems the problem is gone.

obvious software problem

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