Skip to main content
Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    266 replies

    Show previous replies
    sld
    Contributor I
    April 11, 2023

    IMO it looks like a hardware issue because I rearranged stereo pair (left positioned era as right and right as left) and the first era always has much more "vinyl noise" than the second one 

     

    BJ2003
    Lyricist III
    April 11, 2023

    IMO it looks like a hardware issue because I rearranged stereo pair (left positioned era as right and right as left) and the first era always has much more "vinyl noise" than the second one 

    😬😬this is going to be a big problem for sonos

    sld
    Contributor I
    April 11, 2023

    None of you hasn't got any valuable reply yet? 

    BJ2003
    Lyricist III
    April 11, 2023

    None of you hasn't got any valuable reply yet? 

    no I think I'm going to bring them back and wait for a clear answer.  Maybe I'll buy them again Then

    Denni_86
    Trending Lyricist I
    April 11, 2023

    Hello I have it in the German Sonos forums also already addressed, there is the problem also with many users...

    I have created another recording here where you can hear the plop sound very well.

     

     

      BJ2003
      Lyricist III
      April 11, 2023

      Hello I have it in the German Sonos forums also already addressed, there is the problem also with many users...

      I have created another recording here where you can hear the plop sound very

      Hello I have it in the German Sonos forums also already addressed, there is the problem also with many users...

      I have created another recording here where you can hear the plop sound very well.

       

       

      thanks for the recording.  That is exactly what I hear in my 2 Era300s.  So annoying

        SilverGrey
        Enthusiast I
        April 12, 2023

        I have also experienced this on my new Era 100.

        Since switching the microphone off (using the switch on the back of the speaker) I don’t think I have experienced any pops/clicks.

         

        edit: I spoke too soon, but I think it’s less less and frequent, or perhaps I’ve just imagined it. 😂

          Denni_86
          Trending Lyricist I
          April 12, 2023

          Either Sonos has a huge hardware problem or it is the software…

          I find in the price range a no go, they can not claim that they have not noticed this noise, that would be ridiculous

          BJ2003
          Lyricist III
          April 12, 2023

          Either Sonos has a huge hardware problem or it is the software…

          I find in the price range a no go, they can not claim that they have not noticed this noise, that would be ridiculous

          can they also solve a hardware problem via an update?

          Corry P
          Corry P
          Sonos Staff
          April 12, 2023

          Hi @ProfessorPeach & @LuiG 

          As you are both reporting hearing popping noises coming from your Arcs since you added Era 300s as surrounds, could you both please reproduce the issue and while the source is still playing, submit a support diagnostic, replying here with the given numbers when convenient? Thank you.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Show more replies
          Terms & ConditionsAccessibility statement