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Sonos era 300 static, pop sound

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Flare
Userlevel 4
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Submitted diagnostics : 185329483

Also tested again and compiled some additional results :

  1. Trueplay ON + Netflix TV App : Single POP is very audible
  2. Trueplay OFF + Netflix TV App : No POP but very faint crackles
  3. TruePlay ON + Netflix thru Apple TV 4K : No POP but very faint crackles
Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
Ken_Griffiths

@Flare,

I have an LG C9 TV and was using the Netflix App installed on that TV.

I have an Apple TV 4, a FireTV 4K and a Nvidia Shield - so when I get a chance I will try the Netflix App on those other devices aswell and replay the clip from episode-2 and if I hear anything I will post back here.  

If I do encounter the click/pop noise and can also easily reproduce it, I will try to grab a recording aswell, along with a diagnostic report and will post those here too. 

I did try replaying the episode-2 clip a few times and both the Wife and I were listening out for the noise, but not heard it so far on the setup here, but as mentioned can certainly hear it in your recording. 

It’s late now here in the U.K. so will try again at some point tomorrow. 

Flare
Userlevel 4
Badge +5

@Corry P Would this information be helpful for the dev team to identify the problem?
 

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix in 5.1 and I think heard the static pop at around 44:07 from the RIGHT driver of only the LEFT speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

I did have a listen to episode-2 around the time mentioned, but don’t hear the click sound on my setup here (Arc, Era 300’s & Sub Gen 3), but can clearly hear it in your uploaded recording FWIW.

Thank you @Ken_Griffiths . As a sanity check I just played it again and the pop was still audible.

Were you using the TV's built in Netflix app or through Apple TV? I was using the former but will try Apple TV tonight and see if thats any different.

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
Ken_Griffiths

@Corry P Would this information be helpful for the dev team to identify the problem?
 

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix in 5.1 and I think heard the static pop at around 44:07 from the RIGHT driver of only the LEFT speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

I did have a listen to episode-2 around the time mentioned, but don’t hear the click sound on my setup here (Arc, Era 300’s & Sub Gen 3), but can clearly hear it in your uploaded recording FWIW.

1 Attachment
Flare
Userlevel 4
Badge +5

@Corry P Would this information be helpful for the dev team to identify the problem?
 

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix in 5.1 and I think heard the static pop at around 44:07 from the RIGHT driver of only the LEFT speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
L
Userlevel 3
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After updating my Era 300’s to 15.2.2 I’m not experiencing any more pops. I’ll do more testing tonight just to be sure but so far so good!

B
Userlevel 3
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@Flare

this is exactly the noise.

really that means when I get this noise and rewind in the film comes at the same point the noise again ???

Because then you could say sonos in the film at this point comes the noise…

Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

 

for me it does not happen at 44:07... too bad

you watch in english ?

Yes, listen carefully again in all speakers

 

 

 

fact with me also rear right, but a little later than 44:07
that is crazy

Same here. Hahahaha GRAZY!!!! Software problem!!!!

D
Userlevel 3
Badge +1

@Flare

this is exactly the noise.

really that means when I get this noise and rewind in the film comes at the same point the noise again ???

Because then you could say sonos in the film at this point comes the noise…

Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

 

for me it does not happen at 44:07... too bad

you watch in english ?

Yes, listen carefully again in all speakers

 

 

 

fact with me also rear right, but a little later than 44:07
that is crazy

B
Userlevel 3
Badge +1

@Flare

this is exactly the noise.

really that means when I get this noise and rewind in the film comes at the same point the noise again ???

Because then you could say sonos in the film at this point comes the noise…

Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

 

for me it does not happen at 44:07... too bad

you watch in english ?

Yes, listen carefully again in all speakers

D
Userlevel 3
Badge +1

@BJ2003 

you watch in english ?

Format Dolby 5.1 Plus?

D
Userlevel 3
Badge +1

@Flare

this is exactly the noise.

really that means when I get this noise and rewind in the film comes at the same point the noise again ???

Because then you could say sonos in the film at this point comes the noise…

Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

 

for me it does not happen at 44:07... too bad

B
Userlevel 3
Badge +1

@Flare

this is exactly the noise.

really that means when I get this noise and rewind in the film comes at the same point the noise again ???

Because then you could say sonos in the film at this point comes the noise…

Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

 

I listened at the same time as you I hear it in my right speaker!!!!! Bizar this…

Flare
Userlevel 4
Badge +5

@Flare

this is exactly the noise.

really that means when I get this noise and rewind in the film comes at the same point the noise again ???

Because then you could say sonos in the film at this point comes the noise…

Yes NETFLIX. I tried multiple times and the pop happened every time at the same place. Anyone else can see if it happens for them at around 44:07 while watching episode 2 of American Manhunt?

 

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
D
Userlevel 3
Badge +1

@Flare

this is exactly the noise. Netflix?

really that means when I get this noise and rewind in the film comes at the same point the noise again ???

Because then you could say sonos in the film at this point comes the noise…

 

E
Userlevel 2
Badge

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today and I think heard the static pop at around 44:07 from only the LEFT side speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

That’s the one I heard also on mine now. It’s a bit different crack now after the FW update. Previous the crack sounded like when you’re playing a record…

Flare
Userlevel 4
Badge +5

My ERA300's are setup as surrounds now on F/W 15.2.2 and while I was watching Episode 2 of American Manhunt The Boston Marathon Bombing today on Netflix and I think heard the static pop at around 44:07 from only the LEFT side speaker.

The pop was consistently reproduceable no matter how many times I rewind and replay, the pop was clearly audible at the time.

Could someone please listen to this and let me know if the pop that is heard at around 6 seconds is the one that everyone is referring too?

https://www.youtube.com/watch?v=WaVgkdp7yio

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
E
Userlevel 2
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so the update has not really helped anything...

it would be interesting to note the sound formats, because I think I had the errors only with stereo PCM, but could also be a coincidence...

It definitely helped me as i heard it once in (still trying to figure out if it was a crack) almost 7 hours of listening! Before the update I heard it much louder and more frequently! If they come so quick with an update it gives me confidence they can solve this problem! 

D
Userlevel 3
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so the update has not really helped anything...

it would be interesting to note the sound formats, because I think I had the errors only with stereo PCM, but could also be a coincidence...

B
Userlevel 3
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it's back for me too.  Yesterday after the update it was gone.  Came back today……

what sound format?

 

I'm not exactly sure here yet. I tested them separately with Bluetooth.  No problems.  There is a major error in the software as soon as you connect the Eras as Surrounds. Defenitly not hardware problem. 

Not only as surrounds. If you pair them as a stereo couple the issue also occurs! I also heard it back again but in a much less frequency! It’s definitely a software issue…. 

Yes also in Stereo. I think yesterday's update was to calm us down.  And it is much more work to solve this. Big big big softwareproblem….. 

E
Userlevel 2
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it's back for me too.  Yesterday after the update it was gone.  Came back today……

what sound format?

 

I'm not exactly sure here yet. I tested them separately with Bluetooth.  No problems.  There is a major error in the software as soon as you connect the Eras as Surrounds. Defenitly not hardware problem. 

Not only as surrounds. If you pair them as a stereo couple the issue also occurs! I also heard it back once again but in a much less frequency! It’s definitely a software issue…. 

B
Userlevel 3
Badge +1

it's back for me too.  Yesterday after the update it was gone.  Came back today……

what sound format?

 

I'm not exactly sure here yet. I tested them separately with Bluetooth.  No problems.  There is a major error in the software as soon as you connect the Eras as Surrounds. Defenitly not hardware problem. 
D
Userlevel 3
Badge +1

it's back for me too.  Yesterday after the update it was gone.  Came back today……

what sound formats ?

B
Userlevel 3
Badge +1

it's back for me too.  Yesterday after the update it was gone.  Came back today……

D
Userlevel 3
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I think I had the cracking only with stereo PCM ?!

 

can someone test this ?

E
Userlevel 2
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Any more experiences with the update?

Well, I’m listening now for almost 5 hours to audio on my Era 300’s and so far no cracks anymore… so far… so good! What about you?

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