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Sonos era 300 static, pop sound

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266 replies

S

Hi, 

I have the same on the era 100. I already returned 2 of them and the third one still have the same issue 

P
Badge +2

Did so and Sonos said it was an issue with atmos codec. Makes sense as didn’t do it on Sonos ones as rears! 

I have experienced the issue with 5.1 content as well. Not just Atmos unfortunately. My wife is having a similar experience. A former colleague of mine, now an audio tech editor at The Verge, says he is getting many reports of this kind of thing as well. 

S
Userlevel 1

Did so and Sonos said it was an issue with atmos codec. Makes sense as didn’t do it on Sonos ones as rears! 

Ken_Griffiths

I think one of the best ways forward with this type of issue, is to supply Sonos with the data by submitting a system diagnostic report as soon as a pop/click is noticed. Make a note of the reference generated by the report and maybe go onto try to capture an audio, or video, recording too, that’s if it’s easy to reproduce. Then contact Sonos Support Staff via this LINK to provide them with all the gathered information. That usually helps to get such things fixed quickly.

D
Userlevel 1

To hear the static / popping noise I found that during playback of an audiobook helps to make it more obvious. The static is only present when audio is playing. The static is easier to hear when reducing the volume of the unit.  It is faint, and not a very high frequency sound which makes it difficult to hear during music playback (unless there is a solo drum track). I am using a single Era 300 with this issue. Have not found anything that reduces the static. Concerned this is a hardware issue (e.g., will need to return the unit).

W
Userlevel 3
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Same issue - have 2 X Era 300 set up as surround sound speakers and get these random static pops 

S

I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears 

I had exactly the same set up and replaced the play1s with Era300s with no issues? All is connected wirelessly in my set up.

Same here. Also when watching movies in Atmos? I hear it when watching Dune on HBO Max for example

M
Userlevel 1
Badge +3

I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears 

I had exactly the same set up and replaced the play1s with Era300s with no issues? All is connected wirelessly in my set up.

S

I hear popping sounds from both bij Era 300’s too. Use them as rears, combined with an Arc and Sub (gen 3). Never experienced this with my previous Ones as rears 

S
Userlevel 1

Hi. 
 

I am getting the same with my pair connected to the arc. Intermittent popping sounds.

E
Userlevel 3
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Getting very intermittent pops & crackles in my Era 300s too. Using a pair as surrounds with an Arc.

just to be sure, do you have wifi enabled on the arc?

P
Badge +2

Same problem on another pair of 300’s despite working through countless theoretical “fixes” ad infinitum….

B

Getting very intermittent pops & crackles in my Era 300s too. Using a pair as surrounds with an Arc.

D
Userlevel 1

The digital popping sound seems to follow with transients in audio e.g., it can sound almost like an intentional very light click track with the beat (although with some latency and inconsistency ). 

D
Userlevel 1

Hearing same issue with intermittent popping noise as well like that described above. Using bluetooth as Airplay was dropping. If over Wifi could assume poor signal, but that doesn’t seem to be case.

Airgetlam

Did you submit data to Sonos about it via a diagnostic, and call in so that the Support folks could forward it to engineering to look at? Anecdotal data tends not to be useful to most coders, in my experience, if they’re chasing a bug of any type, they want to see hard data in logs, and preferably be able to recreate the issue locally. 

Bruce
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