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Sonos era 300 static, pop sound

M
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I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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Best answer by Corry P 1 June 2023, 13:48

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266 replies

B
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anyone else having problems after a long time? I have no problems anymore! 🙂

M
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I was able to run Trueplay as a system without the popping and cracking noise. I unplugged the power of the arc, reseated the same HDMI cable from the TV going to the arc. I’ll run Trueplay again to make sure it’s ok. It saved me of returning/exchanging them for new ones..LOL. 

Corry P
Userlevel 7
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Hi @jccrawfo 

There were 2 separate issues causing popping noises on Era 300 units. One was a software issue and has been fixed. The second issue can only be resolved with a replacement of the speaker - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Having said that, not every pop you ever hear is necessarily due to an issue with the speaker - there could be other reasons. But, if there is an issue with the speaker, we will replace it for you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J

I'm still getting loud pops on mine even after the update. It happens when I'm using my Xbox series x and press the home button while watching Netflix.  Anyone else still getting the pops?

D
Userlevel 3
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No, nothing like that. Mine was more a rattle/crackle  when bass was coming through the speaker, it almost sounded as though the speaker had blown is the only way I could describe it. I have a new Era 300 now and no issues, then sound is perfect 

okay well then it was defective

C

No, nothing like that. Mine was more a rattle/crackle  when bass was coming through the speaker, it almost sounded as though the speaker had blown is the only way I could describe it. I have a new Era 300 now and no issues, then sound is perfect 

D
Userlevel 3
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Hi Guys,

 

First post. Have been reading this thread (unfortunately too late in the day) I got a new Era 300 a few weeks back and noticed more of a bass crackling/rattle which sounded like more of a blown speaking (than a static or popping you guys have described here). Anyway I contacted Sonos support who tried various things after I sent them a few sound samples. Ended up sending it back for replacement which should be turning up today. Hopefully the new one will be ok but is same issues I will re-read in more depth the thread here! 

 

@Cbay 

check out my videos, do you have these popping noises? these should be fixed since the last update.

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2

 

D
Userlevel 3
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So for me the popping is gone since the update…

M
Userlevel 1
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I unplugged my ethernet cable from the Arc and ran it wirelessly. Did Trueplay with each one of them plus stereo pair with Era 300, works fine, then did a Trueplay for the whole set up together and heard the popping noise again right after. Contacted Support already, so I’ll see what they come up with. 

Airgetlam

For years? The Era 300 was released March 7, 2023.

Bruce
M
Userlevel 1

Hi Guys,

 

First post. Have been reading this thread (unfortunately too late in the day) I got a new Era 300 a few weeks back and noticed more of a bass crackling/rattle which sounded like more of a blown speaking (than a static or popping you guys have described here). Anyway I contacted Sonos support who tried various things after I sent them a few sound samples. Ended up sending it back for replacement which should be turning up today. Hopefully the new one will be ok but is same issues I will re-read in more depth the thread here! 



That is another issue ongoing for years. Here is the thread about it:

. I didn’t hear these small cracklings or pops since the latest firmware upgrade thank god, but the huge pop after trueplay setup requiring restart is another issue :/ 

C

Ok thanks. A bit strange as it must have left the factory like this as was doing this from the moment I started using. Nevermind. I have just received my new speaker, completed the setup including TruePlay and it sounds perfect! Must have had a faulty one…

M
Userlevel 1
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Yes it’s more like a blown speaker. It pops and crackles after running Trueplay. 

C

Hi Guys,

 

First post. Have been reading this thread (unfortunately too late in the day) I got a new Era 300 a few weeks back and noticed more of a bass crackling/rattle which sounded like more of a blown speaking (than a static or popping you guys have described here). Anyway I contacted Sonos support who tried various things after I sent them a few sound samples. Ended up sending it back for replacement which should be turning up today. Hopefully the new one will be ok but is same issues I will re-read in more depth the thread here! 

M
Userlevel 1
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Got my Era 300s today for surround duties with my Arc, no sub, updated with the newest firmware, heard popping noise on all speakers after running Trueplay. I had to close the app and turn off the audio source to stop the popping noise. Once I disable Trueplay, no popping sounds when playing music and movies with Atmos. I have my Arc hard wired and Wifi enabled. 
 

it works great without Trueplay but for this much coin, it should be better. I might go back to my 9.2.2 wired set up..lol. 

E
Userlevel 2
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Hi everyone, is everyone happy so far with the ERA specific update released last week that fixes the pop and crackle issue?

For now i'm pretty satisfied! Heard no crack/ plop noise since the last update. Still I keep my fingers crossed. Also curious about other comments….

R
Userlevel 1

So, quick recap:

- Took SONOS 2 months to fix the issue (if it`s really fixed, time will tell)
- Pretty much no communication about acknowledging the issue, no regular status reports. Like this whole guessing game of which build number could be the right update, SONOS, have somebody communicate here! And no, trying to find something from some other users in this thread is not a proper means of communication. Make an announcement in the forum and stick it to the top.

I`ll think twice before immediately jumping on any new speakers the next time, looks like SONOS does it as many other companies that ship unripe bananas to the customer.

L
Userlevel 3
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Hi everyone, is everyone happy so far with the ERA specific update released last week that fixes the pop and crackle issue?

I’m pretty happy. I’ve been trying to listen pretty hard for pops and crackling and have yet to encounter anything noticeable. I think we have a winner.

Flare
Userlevel 4
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Hi everyone, is everyone happy so far with the ERA specific update released last week that fixes the pop and crackle issue?

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
S

Same here, hasn’t encountered issues since the firmware update 

Zanellato Fabio
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For now it works great.

L
Userlevel 3
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I was just able to update me Era’s to build #73041230 and I’m going to start testing out some movies and music to see if it fixes the popping/clicking. Hoping for the best! 

Any update? Till now i must say since the latest update I didn’t hear popping or cracks but still testing…

I did a little bit of listening yesterday and so far so good? I’m going to really put it through its paces over the weekend but so far I haven’t experienced any noticeable popping. Would love to hear how everyone else is finding the new update though.

E
Userlevel 2
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I was just able to update me Era’s to build #73041230 and I’m going to start testing out some movies and music to see if it fixes the popping/clicking. Hoping for the best! 

Any update? Till now i must say since the latest update I didn’t hear popping or cracks but still testing…

L
Userlevel 3
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I was just able to update me Era’s to build #73041230 and I’m going to start testing out some movies and music to see if it fixes the popping/clicking. Hoping for the best! 

E
Userlevel 2
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Hi @Edwin_73 

In the Sonos app, go to Settings » System » About my system. Scroll down till you reach your Era 100/300 unit(s) and check the build number

I hope this helps.

Thanks a lot this helps a lot. I now see that i have the correct update. Next step is to check if the cracks/ plops are gone now as i had quite some problems with that….. Keep you posted if this update finally will solve this problem. Highly appreciated for your help!

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