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Sonos era 300 static, pop sound

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B
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Any more experiences with the update?

S
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Following the update, all seems good on my Era 100, with music playing from my NAS.

E

I’ve never heard of so many issues with new Sonos speaker. We shouldn’t have to work so hard to make an expensive product work. SO many are having significant issues. How could Sonos release such a buggy product?

E
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i think so too
i'm just surprised that they release a patch for it but it doesn't fix the problem

So far i have no problems anymore but tomorrow I’ll test more and hopefully it’s really fixed! 

@Edwin_73

what sound formats do you know?

Honestly, when listening to music (Spotify) this crack occurred quite frequently. With this update I didn’t hear it yet…. Tomorrow I will have a more decent look

D
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i think so too
i'm just surprised that they release a patch for it but it doesn't fix the problem

So far i have no problems anymore but tomorrow I’ll test more and hopefully it’s really fixed! 

@Edwin_73 

what sound formats do you know?

E
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i think so too
i'm just surprised that they release a patch for it but it doesn't fix the problem

So far i have no problems anymore but tomorrow I’ll test more and hopefully it’s really fixed! 

D
Userlevel 3
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i think so too
i'm just surprised that they release a patch for it but it doesn't fix the problem

B
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it is now certain that it is a software problem

D
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@Zanellato Fabio @BJ2003 

 

okay with me it was Stereo PCM format so far, tomorrow times the other formats test…

Zanellato Fabio
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To me the problem still persists after the 15.2.2 update… maybe weaker but more frequent.

 

To me the problem still persists after the 15.2.2 update… maybe weaker but more frequent.

 

@Zanellato Fabio  

at which sound format did the plop sound come?

Milan/Naples match on Amazon PrimeVideo…reading Dolby Digital Plus 5.1

B
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I notice it on radio channels 

D
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To me the problem still persists after the 15.2.2 update… maybe weaker but more frequent.

 

To me the problem still persists after the 15.2.2 update… maybe weaker but more frequent.

 

@Zanellato Fabio  

at which sound format did the plop sound come?

S

After update to 15.2.2 sounds good! ;) 

Zanellato Fabio
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To me the problem still persists after the 15.2.2 update… maybe weaker but more frequent.

 

D
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For me the problem still exists, so even after the update... :(

B
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My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

it has helped so far.  i hope it never comes back

Good to hear the update is positive so far…. Still have my fingers crossed!

Me to 🙏🤞🤞🤞

E
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I got an email from a Sonos engineer, according to this email is the update for it to eliminate the popping, the email is unfortunately in German otherwise I could attach it here....

Thanks for the update! Please let us know your experiences so far….

E
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My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

it has helped so far.  i hope it never comes back

Good to hear the update is positive so far…. Still have my fingers crossed!

D
Userlevel 3
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I got an email from a Sonos engineer, according to this email is the update for it to eliminate the popping, the email is unfortunately in German otherwise I could attach it here....

B
Userlevel 3
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My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

it has helped so far.  i hope it never comes back

E
Userlevel 2
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My Era’s has just Updated

Yes same here! I understand this update was to eliminate the crack noise! I will start testing now! So far… so good! Looking forward to your comments….

Corry P
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Hi @Wolf 

Thank you!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
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Hi @Denni_86 

That explains why my system said it was up-to-date when I checked it to verify - I don’t have Eras. Apologies.

The update addressed some Era-specific issues, but, at present, that’s all the info I have on it.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
W
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Hi @ProfessorPeach & @LuiG 

As you are both reporting hearing popping noises coming from your Arcs since you added Era 300s as surrounds, could you both please reproduce the issue and while the source is still playing, submit a support diagnostic, replying here with the given numbers when convenient? Thank you.

hi - I am having the same issue (Arc, 2x Era and Sub) - popping/static noises and since the recent update I’m now getting the era 300’s dropping sound. Had none of these issues with the same set up that had 2x Play 3 acting as the surrounds. Diagnostic number 1551964344

 

 

 

D
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Hi @Denni_86 

Thanks - I’ve passed it along to an engineer.

Regarding the update (which was last month), there are these release notes:

https://support.sonos.com/article/release-notes-for-sonos-s2

@Corry P

the eras were updated to 15.2.2, the rest remained on 15.2

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