Answered

Sonos era 300 static, pop sound

Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

266 replies

Flare
Userlevel 4
Badge +5

In addition to the occasional pop’s I also do hear some strange sounds sometimes from certain content. Eg. while watching The Serpent on Netflix Episode 7 and 8 when some of the background music is playing I hear this cricket sounding chirp. Not sure if its an issue, actual effects or just how the Era’s decode the content 🙄

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
D
Userlevel 3
Badge +1

 

@BJ2003 

nope had yesterday contact with sonos, there is nothing new, even a hardware failure can not be ruled out he said

B
Userlevel 3
Badge +1

Any updates?

P
Badge +2

Contacted support and was told that this is the first time they are hearing about this POP issue! @Corry P L1 has no visibility of these issues? Are we wasting time doing all this troubleshooting and submitting diagnostics?

This is absolutely ridiculous. Sonos has gone so far downhill, with no sign of stopping. My partner and I were with the company from the start, but this was the last mistake; we have already begun investing in a hifi system—we’ve simply seen too much nonsense with Sonos and for too long. Patrick will drive this company into the ground if these are the kind of standards people to which people may look forward. 

P
Userlevel 4
Badge +2

Contacted Sonos support today regarding the issue. Nothing showed up in the diagnostics that I submitted then typically got the pop / crackle sound twice whilst on hold! (beginning of same song but third time it didn’t happen)

Doesn’t seem that I am eliglible for a replacement via Sonos and will have to contact the company I bought the speakers through. Don’t really want my money back as then I will have two very expensive coat hangers in corners of my room :-)

S
Userlevel 1
Badge

No popping sounds here on my Era 300 so far…

E

same issue here, popping sounds on my era 100 and 300

A
Badge

Hi all - I bought an Era 100 a few days ago and during setup it updated to 15.3.  Over the weekend I first noticed pops when playing “Stop That Man” by Tune-Yards from my iPhone, after which I found this thread.  Experimenting this morning, I found that the pops went away when I turned off Sound Check in my phone’s music settings.  I’m not sure why that worked, since the track plays fine with Sound Check on through other speakers and headphones.  Just wanted to pass that along.  I’ll keep Sound Check off for now and submit diagnostics if the pops happen again.

Zanellato Fabio
Userlevel 2
Badge +2

Do i always have to send back the speakers before i get new ones ?

No… you can use the “advanced shipping”. Just made in Italy, there is also in Europe. I recommend it…

J
Userlevel 3
Badge

Do i always have to send back the speakers before i get new ones ?

You can opt for “Advanced” shipping method, at least in the US, which puts a hold on some payment method you provide for the replacement until you return the original (within 14 days of receiving the replacement). Details of that option are available when selecting it as part of the “Process your return” flow.

D
Userlevel 3
Badge +1

Do i always have to send back the speakers before i get new ones ?

S

... From my perspective there is no indication that it is a software or configuration issue nor is it officially a known issue on Sonos’s end at this time when I asked...

@jrennell

So you think it's a hardware problem?

If so, why?

 

I’m not a Sonos engineer and I don’t have information I haven’t shared on the thread so I don’t want to make any claim as to what the issue may be. The basis of saying I have no indication of a software issue at this time is a friend of mine has a pair of Era 300s without this issue and it appears to only be reported by some customers. At the time of writing the last reply it seemed like one of the replacement units I received did not have the popping, however I was able to hear pops later while continuing to listen. It does seem less frequent on #6 than #5 for what that’s worth.

I’m going through one more round of RMAs to test speakers #7 and #8 before I may personally give up on this model for a while and will report back what I find. Due to my case of documenting several speakers exhibiting these audio issues, it sounded like my case may be flagged. I hope that means it can provide the right folks as Sonos with sample units to inspect if needed, but again that’s just me speculating.

I can’t believe that both of my 300’s are a defect. That would be way too much of a coincidence. Therefore I’m inclined to believe it’s a software issue 

J
Userlevel 3
Badge

... From my perspective there is no indication that it is a software or configuration issue nor is it officially a known issue on Sonos’s end at this time when I asked...

@jrennell

So you think it's a hardware problem?

If so, why?

 

I’m not a Sonos engineer and I don’t have information I haven’t shared on the thread so I don’t want to make any claim as to what the issue may be. The basis of saying I have no indication of a software issue at this time is a friend of mine has a pair of Era 300s without this issue and it appears to only be reported by some customers. At the time of writing the last reply it seemed like one of the replacement units I received did not have the popping, however I was able to hear pops later while continuing to listen. It does seem less frequent on #6 than #5 for what that’s worth.

I’m going through one more round of RMAs to test speakers #7 and #8 before I may personally give up on this model for a while and will report back what I find. Due to my case of documenting several speakers exhibiting these audio issues, it sounded like my case may be flagged. I hope that means it can provide the right folks as Sonos with sample units to inspect if needed, but again that’s just me speculating.

D
Userlevel 3
Badge +1

Another update has just dropped. 

Which one ? Version ?

15.3 came a few days ago

 

@soyoth 

S
Userlevel 1

Another update has just dropped. 

D
Userlevel 3
Badge +1

Providing an update on my case. I received 2 more Era 300s through the RMA process. I will identify these as speaker #5 and #6 (speakers #1-4 all had the popping sound issue I documented).

One of the new Era 300 speakers--I’ll call it #5--has the issue while the other I have not confirmed does or does not at this time. After a couple hours of streaming Apple Music on them as a stereo pair I have only noticed the pop sounds coming from the right speaker, #5.

For others experiencing this issue, I would recommend documenting the sounds as best you can with a video and contacting Sonos support as soon as possible. Be prepared for a troubleshooting process that includes submitting a diagnostic and possibly resetting the speaker(s) and playing some music for a few minutes. It’s a pain but I’m thankful for the support I’ve received. The resolutions I’ve experienced so far is to issue a replacement which is inconvenient but what alternative is there... From my perspective there is no indication that it is a software or configuration issue nor is it officially a known issue on Sonos’s end at this time when I asked.

 

For reference, my current system information for the Era 300 that is affected:

Version: 15.3 (build 72240060)
Hardware Version: 1.38.3.10-1.2
Series ID: A100

@jrennell 

So you think it's a hardware problem?

If so, why?

 

J
Userlevel 3
Badge

Providing an update on my case. I received 2 more Era 300s through the RMA process. I will identify these as speaker #5 and #6 (speakers #1-4 all had the popping sound issue I documented).

One of the new Era 300 speakers--I’ll call it #5--has the issue while the other I have not confirmed does or does not at this time. After a couple hours of streaming Apple Music on them as a stereo pair I have only noticed the pop sounds coming from the right speaker, #5.

For others experiencing this issue, I would recommend documenting the sounds as best you can with a video and contacting Sonos support as soon as possible. Be prepared for a troubleshooting process that includes submitting a diagnostic and possibly resetting the speaker(s) and playing some music for a few minutes. It’s a pain but I’m thankful for the support I’ve received. The resolutions I’ve experienced so far is to issue a replacement which is inconvenient but what alternative is there... From my perspective there is no indication that it is a software or configuration issue nor is it officially a known issue on Sonos’s end at this time when I asked.

 

For reference, my current system information for the Era 300 that is affected:

Version: 15.3 (build 72240060)
Hardware Version: 1.38.3.10-1.2
Series ID: A100

R
Userlevel 1

15.3, Era 100, streaming radio, same popping sound as before.

J

I own two era 300  pared with an arc and sub,with the same issue. Most noticeable in more quiet parts while gaming or watching tv/movies. Sometimes more frequent and sometimes I barely notice it at all. But still annoying when it appears. Hopefully a software update in near future will take care of this. 

S

Unfortunately I still have the popping sounds too. No matter the audio format, it’s quite annoying when gaming 

S
Userlevel 1

Still getting the pop, although fainter. 

D
Userlevel 3
Badge +1

update 15.3 is available

better?

D
Userlevel 3
Badge +1

15.3 does not bring any improvement...
Problems are still there 👍🏽

R
Userlevel 1

Today I noticed something new, now the ERA100 also crackle... has anyone else ?

 

 

No, only that crackle/pop while listening to something. No change with 15.2.2. Primarily listening to radio stations, single ERA 100 via WiFi.

P
Userlevel 4
Badge +2

Has anyone updated with 15.3? 

I have. Still getting the odd pop sound from my era 300 in surround mode with an Arc.

Do seem to be louder though?

Terms & ConditionsCookie settings