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Sonos era 300 static, pop sound

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E
Userlevel 2
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Hi @BJ2003, @Denni_86 & @Edwin_73 

what does the build number mean?

As I understand it (but I’m not a software engineer so “pinch of salt”), each time the source code for software is changed and recompiled (turned into executable code), that’s a new build.

is this the new Build 73041230 ?

Yes.

I have a different number which is 73041050?….. very confusing this!

Your non-Era units should have this build number. If you have any Era speakers on this build, please do a manual check for updates.

Generally, all units on a system should be on the same build, which equates to the same software version. Sometimes, such as now, a patch is released for a particular model or group of models, which results in those models being on a slightly more advanced version (read: higher number). Once the next general update is released, it will contain the changes that are in this patch and all units will be on the same build number once again (with a higher number than the Eras have now). I hope this makes sense.

I did the manual check but no updates from me so far. 73041050 is the build number it gives me. So either in my region there's still no update (Netherlands) or I already have the correct update….

Corry P
Userlevel 7
Badge +18

Hi @Edwin_73 

In the Sonos app, go to Settings » System » About my system. Scroll down till you reach your Era 100/300 unit(s) and check the build number

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
E
Userlevel 2
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Hi @Edwin_73 

strange… as it’s saying my Sonos is already updated. Is this update also available in Europe or only US? I have my updates on “automatic updates” already,,,,,

I am in the UK and have the update. We may not be in the E.U. anymore, but we are still in Europe. 😁

This patch should be available to you wherever you are.

Thank you! How can i check if i received the update?

Corry P
Userlevel 7
Badge +18

Hi @Edwin_73 

strange… as it’s saying my Sonos is already updated. Is this update also available in Europe or only US? I have my updates on “automatic updates” already,,,,,

I am in the UK and have the update. We may not be in the E.U. anymore, but we are still in Europe. 😁

This patch should be available to you wherever you are.

Edit: If you rely on automatic updates, it will take slightly longer to receive the update as we stagger them to try to avoid swamping our servers. If you do a manual check for updates, you will receive it immediately - if you don’t already have it installed. Settings » System » System Updates » Check for Updates

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Userlevel 7
Badge +18

Hi @BJ2003, @Denni_86 & @Edwin_73 

what does the build number mean?

As I understand it (but I’m not a software engineer so “pinch of salt”), each time the source code for software is changed and recompiled (turned into executable code), that’s a new build.

is this the new Build 73041230 ?

Yes.

I have a different number which is 73041050?….. very confusing this!

Your non-Era units should have this build number. If you have any Era speakers on this build, please do a manual check for updates.

Generally, all units on a system should be on the same build, which equates to the same software version. Sometimes, such as now, a patch is released for a particular model or group of models, which results in those models being on a slightly more advanced version (read: higher number). Once the next general update is released, it will contain the changes that are in this patch and all units will be on the same build number once again (with a higher number than the Eras have now). I hope this makes sense.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
D
Userlevel 3
Badge +1

Hi @Denni_86 

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System).

is this the Build 73041230 ?

I have a different number which is 73041050?….. very confusing this!

I have the number from the German forum maybe it is in Germany another... that can only @Corry P  answer

E
Userlevel 2
Badge

Hi @Denni_86 

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a build change, which you can see in About My System).

You have a number for me regarding the build change? Currently is have 73041050. Is this correct. As the version number didn't changed how can i verify if i have the latest update?

i think the new is Build 73041230 ?!?

strange… as it’s saying my Sonos is already updated. Is this update also available in Europe or only US? I have my updates on “automatic updates” already,,,,,

E
Userlevel 2
Badge

Hi @Denni_86 

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System).

is this the Build 73041230 ?

I have a different number which is 73041050?….. very confusing this!

D
Userlevel 3
Badge +1

Hi @Denni_86 

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a build change, which you can see in About My System).

You have a number for me regarding the build change? Currently is have 73041050. Is this correct. As the version number didn't changed how can i verify if i have the latest update?

i think the new is Build 73041230 ?!?

E
Userlevel 2
Badge

Hi @Denni_86 

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a build change, which you can see in About My System).

You have a number for me regarding the build change? Currently is have 73041050. Is this correct. As the version number didn't changed how can i verify if i have the latest update?

D
Userlevel 3
Badge +1

Hi @Denni_86 

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System).

is this the new Build 73041230 ?

R
Userlevel 1

I do have automatic updates enabled - so if it came before last night, it`s installed. But nothing new upon manual checking. Thanks anyways for the advice @Denni_86.

B
Userlevel 3
Badge +1

what does the build number mean?

Corry P
Userlevel 7
Badge +18

Hi @Denni_86 

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Apologies - it doesn’t help that I got the date wrong. Thanks for pointing it out - I’ve corrected my post.

As @Flare rightly points out, this is an update that will only be applied to Era units. As such, it doesn’t result in version number change (there is a firmware build change, which you can see in About My System on Era units).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
D
Userlevel 3
Badge +1

I think the version number remains the same...

According to german forum the update should be online

R
Userlevel 1

No additional update over the already released 15.4 to be found here (Europe). Hoping the hotfix solves those issues.

D
Userlevel 3
Badge +1

Hi @Musky75 et al

The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Hi @Denni_86 there is another update release today specifically for Era300 and Era100 that is supposed to address the pops and crackles.

ahhhh ok nice 👍🏽

test tomorrow when I come from vacation...
I already had no hope honestly

 

Flare
Userlevel 4
Badge +5

Hi @Musky75 et al

The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Hi @Denni_86 there is another update release today specifically for Era300 and Era100 that is supposed to address the pops and crackles.

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
D
Userlevel 3
Badge +1

Hi @Musky75 et al

The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

came another update to 15.4?
because according to the post 2-3 days ago there is still the problem with 15.4!?

And @Corry P wrote update from 23/05/2023...

I do not quite understand :)

Flare
Userlevel 4
Badge +5

Hi @Musky75 et al

The recent software update (v15.4, release date: 5/23/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

Very keen to hear the feedback, if all is good its back to JBHifi for me to pick up the Era300’s again!

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
Corry P
Userlevel 7
Badge +18

Hi @Musky75 et al

The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

 

Edit: Corrected release date

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
T

I'm not sure if this is an issue, hoping someone can confirm they hear the same thing. This is occurring even after today's 03/31 firmware update on my era 300s. They are set as surrounds with my arc.

Whenever I start/pause a song while listening through the Sonos app (or cast from something like spotify) I hear a click sound on both speakers right when I hit play and about 1 second after hitting pause. Almost as if firing up and shutting down is what causes the click.

Weirdly enough it seems to be isolated to playback of music. I tried testing with other media, such as hdr atmos playback from my plex server. I start and pause a movie and those clicks don't happen.

Aside from that I'm not hearing any obvious issues since the latest update. Sound is good. Anyone else experiencing those clicks? 

Zanellato Fabio
Userlevel 2
Badge +2

I have noticed that the firmware version has remained the same. How is it going for you? Fingers crossed…but for now it's ok.

B

New update for the Era’s available

I've updated and not heard any pops, clicks or cracks in past hour. Bloody typical as I'm expecting replacements on Friday!

Will keep playing tonight and see if it stays golden.

hopefully that fixes the problem

P
Userlevel 2
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New update for the Era’s available

I've updated and not heard any pops, clicks or cracks in past hour. Bloody typical as I'm expecting replacements on Friday!

Will keep playing tonight and see if it stays golden.

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