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Sonos era 300 static, pop sound

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266 replies

B
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My Era’s has just Updated

Corry P
Userlevel 7
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Hi @Denni_86 

Thanks - I’ve passed it along to an engineer.

Regarding the update (which was last month), there are these release notes:

https://support.sonos.com/article/release-notes-for-sonos-s2

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
D
Userlevel 3
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Hi @Denni_86 

Thanks for responding!

Yes - if you hear popping noises (not unlike the pop and crackle from a vinyl record) from your Arc since adding Era speakers as surrounds, please post your diagnostic number here. Thank you.

 

@Corry P 

an update has just been released by sonos,
do you have a changelog?

attached the number :

 

 

Corry P
Userlevel 7
Badge +18

Hi @Denni_86 

Thanks for responding!

Yes - if you hear popping noises (not unlike the pop and crackle from a vinyl record) from your Arc since adding Era speakers as surrounds, please post your diagnostic number here. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
D
Userlevel 3
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Hi @ProfessorPeach & @LuiG 

As you are both reporting hearing popping noises coming from your Arcs since you added Era 300s as surrounds, could you both please reproduce the issue and while the source is still playing, submit a support diagnostic, replying here with the given numbers when convenient? Thank you.

@Corry P 

i can also do, have 30 seconds afterwards a diagnosis created.

should i post the number here?

D
Userlevel 3
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Either Sonos has a huge hardware problem or it is the software…

I find in the price range a no go, they can not claim that they have not noticed this noise, that would be ridiculous

can they also solve a hardware problem via an update?

I think this will not work

Corry P
Userlevel 7
Badge +18

Hi @ProfessorPeach & @LuiG 

As you are both reporting hearing popping noises coming from your Arcs since you added Era 300s as surrounds, could you both please reproduce the issue and while the source is still playing, submit a support diagnostic, replying here with the given numbers when convenient? Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
B
Userlevel 3
Badge +1

Either Sonos has a huge hardware problem or it is the software…

I find in the price range a no go, they can not claim that they have not noticed this noise, that would be ridiculous

can they also solve a hardware problem via an update?

D
Userlevel 3
Badge +1

Either Sonos has a huge hardware problem or it is the software…

I find in the price range a no go, they can not claim that they have not noticed this noise, that would be ridiculous

S
Userlevel 3
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I have also experienced this on my new Era 100.

Since switching the microphone off (using the switch on the back of the speaker) I don’t think I have experienced any pops/clicks.

 

edit: I spoke too soon, but I think it’s less less and frequent, or perhaps I’ve just imagined it. 😂

B
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Hello I have it in the German Sonos forums also already addressed, there is the problem also with many users...

I have created another recording here where you can hear the plop sound very

Hello I have it in the German Sonos forums also already addressed, there is the problem also with many users...

I have created another recording here where you can hear the plop sound very well.

 

 

thanks for the recording.  That is exactly what I hear in my 2 Era300s.  So annoying

D
Userlevel 3
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Hello I have it in the German Sonos forums also already addressed, there is the problem also with many users...

I have created another recording here where you can hear the plop sound very well.

 

 

B
Userlevel 3
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None of you hasn't got any valuable reply yet? 

no I think I'm going to bring them back and wait for a clear answer.  Maybe I'll buy them again Then

S

None of you hasn't got any valuable reply yet? 

B
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IMO it looks like a hardware issue because I rearranged stereo pair (left positioned era as right and right as left) and the first era always has much more "vinyl noise" than the second one 

😬😬this is going to be a big problem for sonos
S

IMO it looks like a hardware issue because I rearranged stereo pair (left positioned era as right and right as left) and the first era always has much more "vinyl noise" than the second one 

 

B
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I have the same (or similiar issue). If I pair two era 300 as stereo pair and set treble >= 5 some music tracks have a weird background noise. If I set up two independent systems the problem is gone. 

obvious software problem

S

I have the same (or similiar issue). If I pair two era 300 as stereo pair and set treble >= 5 some music tracks have a weird background noise. If I set up two independent systems the problem is gone. 

B
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Is it possible to tag a Sonos rep in this thread so we can get some eyes on this issue? 

yes is this possible?

B
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what is more realistic a hardware or software problem with the information we have?

P
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Cross referencing a Reddit thread, evidently widespread.

https://www.reddit.com/r/sonos/comments/12aizq7/static_pop_sound_stereo_set_era_300_only_using/

Sound is like the popping/clicking that can be heard while listening to vinyl albums.

This describes it perfectly for me. 

P
Badge +2

Apart from my surround Era 300’s I feel like I’m also hearing a similar “vinyl” like pop coming from my Sonos Arc (not to be confused with the loud pop associated with the Xbox and Apple TV). This is was not present prior to adding the Eras and running true play after updating to 15.2. I’m starting to lean towards this being a TruePlay/Software issue with rather than a hardware issue since the pop is present on my Arc as well.

I am experiencing Arc pops as well @LuiG. Partner is experiencing the same on his Beam (Gen 2) at his place. Only began once Era 300’s were added as surrounds.
 

Given how much Sonos struggles to fix anything (as evidenced by the many long-standing complaint threads), I am not optimistic…. Increasingly I believe I will be returning these before the return window closes. Too many problems. This was not fit to be released (unless you are an exec who wants to see inflated numbers just in time for the next earnings report).

E
Userlevel 2
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Hearing same issue with intermittent popping noise as well like that described above. Using bluetooth as Airplay was dropping. If over Wifi could assume poor signal, but that doesn’t seem to be case.

Looks like a software issue (i hope)! Still waiting on a decent comment from Sonos! 

L
Userlevel 3
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Apart from my surround Era 300’s I feel like I’m also hearing a similar “vinyl” like pop coming from my Sonos Arc (not to be confused with the loud pop associated with the Xbox and Apple TV). This is was not present prior to adding the Eras and running true play after updating to 15.2. I’m starting to lean towards this being a TruePlay/Software issue with rather than a hardware issue since the pop is present on my Arc as well.

B
Userlevel 3
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I have it too and have contacted.  they go on a deeper investigation. I think its Software

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