Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,132 Topics
  • 22,241 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 130
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5132 Topics
J
JDBJContributor I
asked in Speakers
Speakers playing with no source!

My Sonos speakers are playing and I can’t stop them.  My iPad is complete shut down and so is my iPhone.  Where is the music coming from? God??

2678
buzz
8 months ago
B
burkehContributor I
asked in Speakers
SONOS Play:5 will not connect to network

Evey time I try to connect to my Play:5 on another network, I get all te way through until the last process, where I get the last message (see below).  We tried this on other wi-fi networks and get the same message.  All other Sonos connect without a problem.     

5259
Airgetlam
8 months ago
B
Benno.Contributor I
posted in Speakers
Grouping 4x era 100's

Hello,.I have a larger shed area that I have mounted 4x ERA100s, 1 in each corner. Is there a way to set these up so they are always grouped together. Currently I can only set up 2 and then i have to add/group the other 2 every time I turn the system on. Thank you.

293
jgatie
8 months ago
Z
ZoeZoeContributor I
asked in Speakers
Tried to add speaker but says Incompatible Software Versions

I have had two Sonos One SL speakers for ages that work fine. Today I tried to connect a new third Sonos One SL speaker. I did the updates etc but it says this error for the new speaker: "Incompatible Software Versions. The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled".Please can someone tell me a simple and quick fix for this please. Thank you

3726
H
8 months ago
J
Joseph2124Contributor I
asked in Speakers
Paired speakers alternating sound

I have two Era 100 speakers that are paired. Music will often cut out in one of the speakers for a few seconds before coming back on. You can’t really hear it if you’re a distance from the speakers but you can really notice it if you’re facing them with one speaker on your left and right. It almost feels like the music is bouncing between both of the speakers. Any suggestions for how to fix this?

502
AjTrek1
8 months ago
R
Roscar71Contributor I
asked in Speakers
Cambridge cnx v2 e Sonos Beam

Hi, Can I connect the streamer directly to the Sonos Beam to listen to music?

312
R
8 months ago
E
editgodlasTrending Lyricist I
posted in Speakers
Speakers still cutting out....

So for some reason my last post was closed without a resolution:So I am following up here: Ok so here’s a delayed brief update on my deleted post above…I replaced my home router and extender with a new ASUS mesh router and then spent 4 hours getting all my Sonos devices onto the new network (despite I having the same name and password as the previous one, all my other devices in my house joined seamlessly). Like before the main soundbar was connected via Ethernet the system continued to cut out intermittently and a few days later unfortunately the new mesh extender I had just purchased died and I had to return to the manufacturer and get a replacement. When the replacement mesh router arrived I set them up again and spent another 4 hours trying to get my Sonos to connect to the network (with the new router). The system seemed to be behaving well and the sound did not drop out but this time the sub woofer in my living room was not playing any audio despite saying it was successfully con

926
E
8 months ago
J
jehbmwContributor I
posted in Speakers
Shipping labels for recycling

I have 5 return labels for items I am sending for recycling. One label shows a weight of 0.9lb, so I know that is for the Bridge. However 2 of them are for items that are 8.33lbs and 2 are for items with 3.1lbs on them. The Play 3 weighs just under 6lbs. I just want to make sure I have the correct shipping labels on the correct items.

472
J
8 months ago
K
KirstySavContributor I
asked in Speakers
Era100 not registering

I've just bought an Era100, showing in the Sonos app as not registered, tried to register lots of times,  uninstall the app, restarted router and phone but it still shows the spanner and says problem with app. Getting extremely frustrated. Can't group other speakers to it.

5033
K
8 months ago
E
EilonContributor I
asked in Speakers
Era 100 stereo pair issue playing line in on both speakers

Hi,I have a two pair Era 100 that are connected to the computer (Mac) with Line in and it’s doesn’t work well.When I play a video or something else only one of the speakers work (the wired one). I tried to repair them and both worked to few hours and it’s back.How do I fix it?Thank you.

2524
E
8 months ago
J
JeremojoContributor I
asked in Speakers
Era 300s automatically lower volume when bass kicks in?

I just got two Era 300s and a sub for my house, where I host a lot of dance parties. I was super excited by how rich and powerful the sound was when I put volume up all the way, but I noticed it suddenly cut the volume down to 15% on certain tracks when the bass kicked in. I’m curious if this is a safety feature to keep the speakers from damaging themselves, or if there’s something wrong?I’m worried it’ll do that in the middle of the parties, but also don’t wanna damage the speakers. Thoughts?

1051
Airgetlam
8 months ago
T
Tom_69Enthusiast II
asked in Speakers
Apple Music volumes still too high after 15.3 update

Since 15.2, Apple Music playback is far too loud and is preventing thousands (if not millions) from using their Sonos systems properly.  15.3 has just come out and it does NOT resolve this issue. Apple Music playback is still far too loud.Sonos support also do not care about the issue, will no longer respond to me, and have closed my ticket as being fixed.  See related thread -  

154920
P
8 months ago
K
koshiContributor I
asked in Speakers
Sonos devices dropping out/app disconnecting. All devices answer to ping all the time.

Hi,I have issues with my Sonos products getting disconnected - they show up as disconnected in the app. Sometimes the app fails to detect the Sonos system at all. After rebooting the speakers it runs fine for a day or so until the problems start again. I always thought this might be due to bad wifi because I was living in a small apartment in a big city and there wasn’t much I could do about wireless interference. However, I recently moved into my own house, updated all ethernet and wifi infrastructure - yet I still have these issues. The weird thing is that other devices on the same network run totally fine (streaming Netflix, etc.) and I do get a ping reply from all Sonos speakers all the time - so there are no “real” network disconnects/STP problems, etc. I used to have the same SSID for 2,4Ghz and 5Ghz Wifi, but recently splitted it, giving the 5Ghz a new name. I moved all my speakers into the new Wifi - I can tell from the router that they are connected to the correct SSID and the

9258
K
8 months ago
J
JSmith1991Contributor I
asked in Speakers
Sonos Arc Connectivity issues

Recently purchased a Sonos Arc, I installed in on the wall and hooked it up to HDMI and started using it right away.  we didn’t have any internet yet so I did not set it up in the Sonos app.  Now that we have internet I tried to set up the Arc through wifi, I tried countless times and it wouldn’t take.  I tried via Ethernet Cable and was able to add it and create a system, well, for about 2 minutes until it went offline.  I tried and tried to get it back and it would not locate my Arc. So I factory reset the Arc as per manual by unplugging the power and holding the pair button until the light goes white / orange.  Now even with the light slowly blinking green I cannot detect my arc on the app unless there’s a Ethernet cable plugged in, and even when I try to set up with an Ethernet cable which I didn’t want to use, it still won’t finish set up.  My Sonos sub on the other hand, paired with ny wifi connection no issues, sitting in the app waiting for a fricken speaker.  Arc sound works g

5194
Schlumpf
8 months ago
M
MonneckaContributor I
asked in Speakers
iphone video sound doesnt play anymore?!?

Ok so I used to be able to play anything on myphone over the Sonos system which was great because I produce and mix music and sometimes I want to throw it on to hear a mix for reference. Sometimes I’ll make a video of a performance with my camera roll and I want to hear the audio and I would throw it on the Sonos system… lately nothing plays that isn’t “Pandora or iTunes “ etc… I can’t play the audio from a video anymore? I can’t believe they would just turn that ability off?! What am I paying all this money to have these speakers if they don’t play everything I want to play through them? It’s ridiculous… I see people talking about airplay and I am not seeing anything on my phone showing the Sonos… I see screen mirroring and up where the air play is I can select the Move but then no sound from the camera roll… I’m kind of angry about this and I dunno if I’m missing something so I hope I’m wrong here before I got out and bash these guys on social media lol anyone know what’s up?? 

1281
Airgetlam
8 months ago
L
lalitbala76Contributor I
asked in Speakers
Connection to new router

Hi,I recently changed my wifi service from Shaw to Telus ( Vancouver BC) and after that I am unable to log in though the wifi is being detected by SONOS and after putting the password the system just does not connect. I have bought the same from IKEA - SYMFONISK speakers . and how do you a hard reset on this speaker?

1828
L
8 months ago
BOL74
BOL74Avid Contributor I
posted in Speakers
sonos Five with sub

Spring is in the air👋 Hello everyone…In stead of getting a Sonos Arc for my bedroom i bought two Gen 3’s instead….and i switch from Era 100’s to Ikea Symfonisk Lamp Gen 2 for surrounds…and i could not be more happy. I took the Sonos Sub mini i had in the bedroom,and connected it to my Five’s stereopair. It made a huge difference as well.Now my wonders are…how much difference will a Gen-sub do vs the Sub mini? Of course it’s just for me to try,but i’m just curious if someone allready have done this…i mean there have been people here who got a Gen-sub connected,but did they try a Sub mini first/after?What was their verdict? Be Well🙏

651
Schlumpf
8 months ago
B
Bonce38Contributor I
posted in Speakers
Sonos Play 3 no longer supported?

I’ve been suffering audio dropouts for months on my most-used speakers - a pair of Play 3s in the bedroom. I’ve tried so many things reconfiguring my network and with/without SonosNet, but the problem always returns.A reboot fixes them for 24-48 hours.After four lengthy support calls with different technicians over the last two weeks, I was told this morning that the problem is that the Play 3 has not got enough memory and after 24-48 hours it runs out and that is why the audio starts dropping. I was told to either replace them or switch them off at night and switch them on again in the morning.Setting a different alarm to switch my speakers on so that the Sonos alarm can wake me up with the radio is self-defeating and is a total hack. This is clearly a SOFTWARE problem if the memory is sufficient after a reboot but then “fills up” over time. This is just about memory management and I don’t like being told that my much-loved speakers are now obsolete.I have 13 Sonos speakers around the

251718
Schlumpf
8 months ago
J
James William1Contributor I
posted in Speakers
highlighting the strengths and potential limitations of Sonos speakers

As a music enthusiast, I'm curious about the audio quality of Sonos speakers compared to traditional hi-fi systems. Could you provide a comprehensive analysis, highlighting the strengths and potential limitations of Sonos speakers in delivering a premium listening experience?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

1066
N
8 months ago
I
IPJAvid Contributor I
posted in Speakers
When will you sort out your lousy software ?

I have ten Sonos speakers in two homes and they have become nothing more than bricks. I now listen to music on my crappy Android because trying to control Sonos is utterly impossible. The software just does not work any more. It takes three minutes to load and connect and then pause takes five more minutes. Yes I have tried switching channels and reboot my router on a daily basis because I own your *** products.It wasn't like this five years ago. What went wrong ?Moderator note: Language modified in accordance with the Community Code of Conduct.

974
AjTrek1
8 months ago
V
vcioriciContributor I
asked in Speakers
Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ********************* Many thanks in advance Moderator edit: serial number recorded and removed

1595
Corry P
8 months ago
D
DenendjessContributor I
asked in Speakers
One and Beam lost from Sonos App but Connect Amp still there

Help please 🤞I have a Connect Amp, which controls ceiling speakers, together with a Beam and One (both Gen 1).Had signal difficulties with the Connect Amp so switched it off/reset it and it’s now working perfectly however in the process I’ve lost any connection to the Beam and the One. They don’t even feature on the Sonos App, they’ve just disappeared.I took the One to the router and connected it via an Ethernet cable, it and the Beam then appeared back on the app but the Connect Amp disappeared. After I disconnected it, the One and the Beam disappeared and the Connect Amp reappeared. 🤬I know I’m being stupid somewhere but would be extremely grateful if someone could tell me where I’m going wrong.Previously the Connect Amp, Beam and One were all on the Sonos app and worked perfectly.Thank you in anticipation 

936
D
8 months ago
E
Eric ZieringContributor I
posted in Speakers
Setup and Trueplay Issues for Hearing Aid users

If you have hearing aids linked to your iPhone through the Settings->Accessibility menu, you are like to encounter errors during Sonos setup and Trueplay tuning.  Specifically: When setting up new Sonos speakers, I get error messages that I need to cease using AirPlay to continue the Setup process, even when I am NOT using AirPlay.  When running Trueplay, I get error messages indicating that there is too much background noise to run Trueplay, and to try again later.The resolution is simple - I have to turn my hearing aids off during setup and Trueplay tuning.   But the error messages are off point, and nowhere on this forum or in the product documentation have I seen this issue documented.  Hence, my post, in the hope it will save some future user some frustration down the line!For the record, my hearing aids are Philips brand, sold through Costco, and thus very commonly used.

522
Stanley_4
8 months ago
D
dk23Contributor I
posted in Speakers
play 3 keeps dropping out

usually reliable sound and playback on my play:3 speaker until recently. now its a daily event and multiple times making the system unusable in the main.nothing has changed in terms of location of the speaker or router; have done a router reboot, power off/on of play3 as per previous comments on similar issues. what is the underlying issue here, what has changed & what is the resolution to return to the good user experience previous? have submitted diagnostics : 706080232 Moderator edit: changed “raised support case” to “submitted diagnostics”

198538
A
8 months ago
Z
zakatanaContributor I
asked in Speakers
Dolby Atmos dropping in the middle of playing songs (era 300 + Apple music)

HelloI've been using Apple Music with my era 300 and it's been nothing but glorious until a few weeks ago. While playing a song in Dolby Atmos, I can audibly notice that my speaker randomly switches to the stereo version of the song. It happens very regularly (every 2-3 songs) and it's extremely jarring. I had 3 months with Amazon music before and never encountered any issue.Everything is up to date and I haven't modified my internet connection/parameters. Has anyone encountered a similar issue?

1933
C
8 months ago
Terms & ConditionsCookie settings