Speakers

Sonos Sub Gen2 not powering up . I have contacted Sonos via the web and they keep asking me to disconnect and hold reset button. I have looked into this before and also checked the power lead with my other Sonos products so I no it’s all ok. No light at all is coming on so I know the unit has died . It is just over 5 years old so will Sonos repair it under the consumer rights act or will it have to be thrown away . For such an expensive sub I was hoping it might not break and last a little longer than 5 years.what are my options?????

So I factory reset a pair of Gen 1 Play 1's and a Playbase to give to my daughter.  That appears to have worked but I am left with the speakers still showing in my system as disconnected.  Why is there no way for me to remove those completely.  Very annoying.  Further, I am trying to rename a pair of Play Ones to replace the ones I am giving away.  I have tried renaming them several times, they are unpaired, and it keeps reverting back to the old name.  Is this another bug in the App?  

Anyone who can tell me the length of the power cable that comes with the Sonos Era 300? I am located in Europe, so an answer related to the European region would help as other regions might deliver other lengths for the Era 300.

I am unable to connect my Sonos One SL to my Spectrum router. Any help is appreciated!

I have 15 total speakers throughout my house, the speakers are going in and out.  not an internet issue as the internet is working fine and close to the speakers.  

Strange situation just happened to me.Have owned and used a pair of Play one’s for years now as a surround sound for my Beam. No issues at all.Recently changed broadband provider and was re-pairing all the speakers in the network, when ONE of the surrounds cannot complete the connection process from the app, where it asks the speaker to emit a pairing sound. No sound is emitted at all.Other speaker connects and works, no issues at all, every time. Have tried a factory reset and even when it asks me to press the top play/pause button to try that method, still no sound at all. It was working perfectly until the change of BB provider. Now I have one live surround and one mute speaker. Any ideas about what else I can do?Thanks in advance.

I seem to have acquired a new bug over the last month or so. I have a large (18 unit) installation made up of several generations of Sonos players (all S2 compatible) Recently, one zone has consistently drifted out of sync with other zones when part of a group.  The “drifty” zone is a pair of Play: 1s.  It’s a bit of a problem child anyway, often becoming unresponsive to the new app until rebooted. I have a mesh (TP Link Deco XE75) mesh wifi system that provides solid coverage over the whole house.  The zone that drifts is connected to the same access point as the adjacent zone that continues to play nicely. I have tried rebooting the router and then the APs.  The problem returns almost immediately. Anyone else experiencing this?  Is it confined to the older players?  

I have two Era 100 speakers stereo paired in my Work Room setting and two Era 300 speakers stereo paired in my Living Room setting.The Era 100’s are behaving as they should and show only under the setting name on Airplay.The Era 300’s show as two Living Room settings on Airplay. One is the stereo pair but the other is a total phantom and has no function.I have un-paired and re-paired the Era 300’s and I have totally factory reset both Era 300 speakers, relinked and and re-paired them but still I get the phantom Living Room speakers with no function.Is this a SONOS issue or an Apple Airplay issue? Has anyone any idea how I can fix it?

After the latest update I cannot control speaker volumes independently - I only get one volume control for the group. Isn’t that one of the values of Sonos to be able to control each room/speaker independently???? 

I have been listening to Apple Music on my Play 1s from my MacBook Pro for about two years without any issues. A few days ago I swapped out my old router for a new eero Max 7 and have been working through the usual issues.  Now Apple Music doesn’t show/recognize my Play 1s.  After extensive time with Sonos tech support, they said to delete the Sonos app on my MacBook Pro and re-install it.  I was able to download the 63 MB dmg file from support.sonos.com/downloads but the app wouldn’t install when I tried to drag it from “Sonos” to “Applications”.  Apple says it is an incompatibility problem with the Sonos app and I tend to believe them.  I have reset and reinstalled my Play 1s on the new network using the Sonos app on my iPhone and I can play from Apple Music on my iPhone to the Play 1s without any issues.  How do I get the Play 1s to show up on Apple Music on my MacBook Pro?

Trouble setting tv as source with playbar

I'm setting up Sonos Era 100 for the first time. My phone recognises the speaker but when it say 'getting it ready' it loses connection.

I’ve been reading numerous complaints about Sonos update failures, but I consider myself quite fortunate. Having recently transitioned from a high-end, complex music system with an array of cables, countless remotes, and endless subwoofer calibrations, I am thoroughly impressed with my Sonos setup. The simplicity and richness of the sound, coupled with the seamless experience, have been truly remarkable. My setup is running flawlessly, and my enjoyment of streaming music has never been better. Remarkably, I made this switch at the age of 65, and I couldn’t be more satisfied. No regrets at all!Thank you SONOS, you guys made the difference!

Hi,I am posting this question on behalf of a relative who owns several SYMPHONISK bookshelf speakers for her place of business but doesn’t have the slightest bit of tech knowledge to solve her issue - and neither does any of her employees btw.The issue I am hoping to solve is a long standing issue that her employees have reported (very vaguely) and last week-end I was at her place of business trying to to fix whatever issue she might have had making the speakers work reliably and at the end of the day, I couldn’t tell what was wrong since I was able to set them up correctly at my first attempt and never witness any issue.Apparently, the whole setup kept working as expected up to and including last Monday. Nonetheless, she called me this morning to tell me it started crapping out again and I asked her for a clear and precise description of the symptom(s) and now I have something to report:It appears the sonos app (or link or whatever) causes any random speaker to be “unchecked” from the

My current system comprisesA Play 1 A Play 5 A Connect A BoostThe new system will compriseAn Era 100 A Five A Port A BoostWhat is the best order in which to make the change?  Should I therefore make this change last. I want to spread the expenditure.  One criteria is to minimise the time I am using two apps.  The Play 1 will work with the S2 app, I believe.   Should I therefore makes the change to Era 100 last.  I am tempted to go in this order:-Connect to Port Play 5 to Five Play 1 to Era 100Any ideas?

We have a Playbar and several One and One SL speakers in our home system. In the recent past, the remote speakers started cutting in and out when in the TV mode only. The sound from the Playbar in TV mode is fine. Streaming music is working fine on all speakers. I have spent hours with tech support trying different things until finally today, the tech told me that the Playbar won’t support remote speakers in TV mode and that it has something to do with the app issues that they are gradually trying to fix by releasing updates.Personally, I think this is BS as logically it doesn’t make sense that the app on my phone would have an effect on whether the sound cuts in and out.Has anyone else had this issue?

I have recently moved my sonos play 5 gen 1 to a new network and have been completely unable to setup the device. I keep getting stuck on the step where I am prompted to connect to the “SONOS’ network. the app tells me “Not connected to ‘SONOS’ Wi-Fi”. Obviously, I am connected to the “SONOS” network.Here are some of the steps ive taken to try and solve the issue:factory reset the speaker tried on three different devices (all iphones and 1 ipad on the latest ios)Unfortunately, I am in a dorm and don’t have access to an ethernet connection. If anyone knows how to solve this or has any ideas, please let me know.

I can’t update my app or add speakers that it doesn’t see anymore unless I sign in as the system owner. I sign in and it becomes an endless loop of signing in but never signs me in! 

Hi AllHoping you can helpWanting to upgrade my system to new Arc, sub and 2 x Era 300sI wondering whether it is better for real spatial / surround sound to mount the Era 300s on the wall - above and behind the couch, rather than on stands close to couch? It is quite a large room - approx 12m x 7mAm thinking of putting the Era 300s on the wall behind the couch (the wall is about 3.6m behind the couch)in the photos you can see the wall - with speakers would be attached above the glass balustrade at a height of about 2.4mI am also thinking of adding an Era 100 to the room setup above the dining table. So my question - wall mount the Era 300s? Or keep them closer to the couch on stands? Thanks!! 

I spent HOURS getting my older sonos speakers set up (after being advised to by newer ones - no thank you since we have 5 speakers around the house) which were working perfectly. After the last app update I had to re-setup all of them (like from factory rest). All connect (not reliably) and one in particular say it’s been made available to the group but I cannot see it at all. I’ve done a factory reset 3x. It’s time consuming and very frustrating. 

My Sub gen1 won’t connect 

Had the turntable connected to my old Play 5 and it played perfectly across all my Sonos speakers around the house with crystal clear quality.  Upgraded to the new Sonos Five 2nd gen and connect the turntable.  Now all I get is broken audio and rumbling speakers.  I replaced the 3.5mm cable connecting the turntable to the Five thinking that may be the issue, but it wasn’t.  Changed the source level, audio delay for the line in as well as the low, medium and high output on the back of the turntable. All changes didn’t not solve the issue.  Any help getting me back up and running would be greatly appreciated. 

I’m having a lot of trouble since the new app just like a lot of you guys. I’m though having a problem where my Arc keeps disappearing in from the system. First sign is that I can’t find it under Airplay. When I open the Sonos app I’m meet with the message seen in the picture (system found and Arc and asks if I want to set up). If I then wait a few minutes the Arc completely by it self comes back to the system. Anyone else had this problem?

I got a new WiFi router so I had to update all my Sonos products.  I had to do an factory reset and all each product.  This worked yesterday and it was working fine.  I woke up this morning and the Sonos app can no longer find my system.  It is literally playing right now but I can connect or pause it.  My wife is able to connect.  I uninstalled the app on my phone and reinstalled and still no luck.  What a. I supposed to do here 

Advice please. I have a Beam 2 and 2 x One SL’s in my living room, which I use for TV and music. I am about to take possession of 2 x Era 100’s for my conservatory, just for music.  I would like comments on whether to put the Era 100’s in my conservatory, as my original plan, or put the 2 Ones there and bring the Eras’ into the living room with the beam.  Thank you 😎