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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4847 Topics
M
mianvimeContributor I
asked in Speakers
Remove sonos One from Sonos App

HiI just sold my 3 Sonos One SL and want to remove them from the Sonos application.What can I do?Thank in advance 

3741
Mr. T
9 months ago
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jeroendeContributor I
asked in Speakers
Play 5 can't connect both wifi and ethernet

Hi, I have a question regarding my play 5 gen 1. After moving the play speaker cannot connect with the new wifi. The white led keeps flashing, also incase of the reset (mute button + power cord plugging in ). After this I connected it successfully with a ethernet cable to my network, after about 20 seconds of test playing Spotify it lost the ethernet connection. Now, trying to reconnect, the ethernet lights on the rear stay off. I already tried several cables but no luck. Did anyone have this same problem (and hopefully solution :-)) ? the reset nor wifi still doesn't work either, only the white flashing led...

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J
9 months ago
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MissionspartaEnthusiast II
asked in Speakers
Every Update Gives Fail Error But Works

Anyone know why every single update I have to run twice we because of a a fail/try again error, and then the second time fails, shows a disconnected sub (using arc, sub and 300 surrounds), but then when checking the app, the latest update is there and appears everything is working. These are the screens I get for the first and second fail.  

1157
Dogdad
9 months ago
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Mdnbee3Contributor I
asked in Speakers
cant find the "more" button

I  am trying to link my sonos one with google or alexa and can not get it to work.Below is the latest message I  am getting.  Please can someone tell me where on the sonos app I find the “more" button or the settings button….. Update I have found the account settings, but can't see how to link speakers to my email address.... Thanks Register your speakersYou need to link speakers to your emailaddress Sonos account before you can add this skill.Open the Sonos app on a mobile device, and go to More > Settings > Account Settings. (If you don't see Sonos Account, your Sonos system needs an update.) 

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L
9 months ago
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gattonContributor I
asked in Speakers
Era 100: switch off notification sounds

Is there any way I can switch off notification sounds in Era 100, i.e. of a succsessful bluetooth connection? It’s really irritating (and for some reason it triggers my dog). I know if the connection was sucessful anyway - I can see it on my app and there the light is indicating it. 

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Corry P
9 months ago
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Donmc123Contributor I
asked in Speakers
loudness

setting a pair of Ones and Sub to the lowest volume via the app (1) is still too loud. any way to set lower?

903
106rallye
9 months ago
E
Electric Dog KCContributor I
asked in Speakers
volume control

Can you separately control volume of each speaker in same room.?Arc → eras → sub

201
Airgetlam
9 months ago
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Bruceb2Contributor I
asked in Speakers
Suddenly unable to cast from Pandora app when both One SL's are connected

I have two One SL’s running on wireless.  Both connected to the same router and on the 2.4ghz channel.  The cast button within the Pandora app has disappeared.  Pandora within the Sonos app still works.  Downloaded Spotify and it casts to either device.  The cast button appears and is functional if I power down either One SL.  I’ve rebooted everything and did factory resets on both units.

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B
9 months ago
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antifarbTrending Lyricist I
asked in Speakers
sonos one wil not reset

I have tried resetting with fast forward/pause button and join button neither effect speaker. I am trying to move it into another room

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A
9 months ago
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SharksfinnContributor I
asked in Speakers
Era

I have purchased the Era 300 but sonos won't let me set it up up due to an update required on the system. It says my play 5 is incompatible I think it's missed some updates as I have had it switched off for six months. I can't remove update the play five I get error 30. I have tried updating with network cable still not working I'm stuch help would be much appreciated. 

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controlav
9 months ago
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Leigh spoonerContributor I
posted in Speakers
glitchy

I have at least 12 sonos products and when they work it’s lovely, but really they are so glitchy it’s really annoying, I presume you’ve used the industry standard of premeditated obsolescence  well you’ve lost me in future.

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L
9 months ago
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Charlie JContributor I
posted in Speakers
Are Sonos speakers as rubbish as I think that they are....

always issues when connecting my barely used Play 3. I have absolutely no problem with Bose: none...Sonos...Oh! for goodness sake…. I have tried delating the old App and downloading a new one. Tried everything a seventy year old technophobe can do ...it’s beyond meThis whole issue of connecting is utterly clunky. Sonos get your perishing act together!!!!! Waste of money!  

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N
9 months ago
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RevAlfContributor I
asked in Speakers
Ikea speakers

I have the original Sonos (Gen 1?) and have a sonos Beam. I do not have any Sonos 2 products but have just bought bought a pair of Ikea Symfonisk speakers (104.873.07) which turn out to be gen 2 speakers. (which was not clear on their website) any way I can use these or do I need to return them?

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R
9 months ago
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ERANIROVContributor I
asked in Speakers
problem with Symfonisk BLUETOOTH connection

CAN NOT connect the BT between Symfonisk and my projector at: https://he.aliexpress.com/i/1005005951612762.html

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Airgetlam
9 months ago
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Peter K9Contributor I
asked in Speakers
Sonos Beam, using optical (Toslink) does it “upmix” or do I need to configure

I have new TV (LG) and unlike my old Panasonic TV I can only have one audio channel out ,I,e, HDMI or Optical or Bluetooth or ……. My wife needs hearing aids so we have to use an Oticon TV adapter to stream sound to her hearing aids, which means the Sonos Beam is connected from the optical out port of the Oticon TV adapter. Having this set up means I lose the experience of Dolby Atmos on my Beam, but someone suggested to me that I should be able to “upmix” from Stereo or 5.1 signal and remap to Atmos ? 

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Airgetlam
9 months ago
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jeff450Contributor I
asked in Speakers
sonos play:5

Comment réinitialiser une enceinte play 5 

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B
9 months ago
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ObiobanContributor II
asked in Speakers
My 4 year old seems to be able to overide the 70% volume limit I put on here One SL-- why?

Whole house is done up in Sonos, including a One SL for my 4 year old daughter.  … which she likes to set the volume to max, and then put her face directly in front of the speaker. Not good.  I have attempted to set the volume limit in the app to 70% for her speaker, but when she uses the on speaker controls it seems to blow right past that limit. Is there any way to actually limit her to 70% max volume? Thanks!

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G
9 months ago
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Jon JonContributor I
asked in Speakers
trueplay not tuning ‘reduce background noise’

For whatever reason I’m not able to do the trueplay tuning. I have turned off every appliance in my place and sat quiet in front of the tv and still won’t tune, stating ‘reduce background noise’. Probably a separate issue but my Beam is tweaking/peaking at certain stages. I find it happens when there’s a deeper voice speaking and occasionally during music (maybe certain frequencies?).  We have a Beam and Sub only and it’s really really annoying that I’ve spent all this money for a less than great sound. Any hopes of making it work better?

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J
9 months ago
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Tom_69Enthusiast II
asked in Speakers
Volume levels too high after 15.2 update

Good evening, My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before.  I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud.  I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them.  I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying.  Any ideas?

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T
9 months ago
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ValerioVContributor I
asked in Speakers
BT Smart Hub 2 Jan 2024 connection problems

Hi all, I have a Sonos play:5 Gen 1 and I cannot connect it to the BT Smart hub 2 (2024). I have spent an entire day with the BT support service and tried all options - I switched off the 5Ghz, I also tried the Mode 2 and 3 - but nothing worked. When I go through the network installation, after adding the network password, the process fails. I have many Amazon echo pop also connected to the hub and not sure this could be a problem? I also tried to do the network installation with all devices switched off apart from my laptop and phone. Still did not work. Any idea why this is happening? With the Virgin media hub everything was fine

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V
9 months ago
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JonathanjamesContributor I
asked in Speakers
stereo pair out of balance

I have a one and a one sl which I have set up as a stereo pair but the left speaker is louder.  I have tried turning them off and back on, in pairing them, re tuning and yes the left is noticeably louder.  all driver sound like they are working. One is brand new the other a couple of years old.  at a loss now. I have a stereo pair of era 100’s which are in balance.  any other suggestions? thank you 

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J
9 months ago
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HairbyNicoleContributor I
asked in Speakers
Unable to connect Sonos One to Wifi Group or App

We have two Sonos One SL speakers in our salon which we’ve had for nearly 3 years now. Both are on wall brackets set high up. We recently had some bad storms which knocked out power for a few hours. Since then, I have been unable to get the speakers working. I have followed all the recommended steps including restarting the router, factory reset of the speakers, uninstalling the app and even setting up a new group. When I factory reset the speakers, the app finds them and takes me through all the setup. Once it says it’s added the speakers, I look but no speakers and the app is suddenly unable to find them. Once or twice it’s found the speakers but says they are not registered and wants to take me through the factory reset process again.What am I doing wrong? They used to work fine, now they either don’t recognise the wifi group or the app or both.

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Jamie A
9 months ago
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BradderstunesContributor I
asked in Speakers
Sonos system drop out

For the last three days my Sonos system has been randomly dropping out and stating that I need to unplug all speakers, restart the router, plug them back in again. Broadband is fine, so I do not understand what is going on. I am playing Spotify through my speakers

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B
9 months ago
BOL74
BOL74Avid Contributor I
posted in Speakers
What is Sonos gonna give us in 2024?

Good Evening to everybody🫶 Anyone heard any rumors of what Sonos will be release in 2024? When(date) are these items “suppose” to be announced? And what do you guys&girls thinks gonna come? Be Well🙏

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BOL74
9 months ago
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GjjmjContributor I
asked in Speakers
5 of my speakers roam, (2) play1, play5, sub ,have not been responding for 2 days

We have a few speakers in our home and 5 of them have not been working for the last 2 days. The show they are updating. We have tried restarting all of them, resetting the modem, and some times they do not show up in the app and then they load but continue to update. 

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Airgetlam
9 months ago
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