Hello, how are you? I'm having trouble setting up the Sonos Era 100. When I add it, an update appears that always gives error -30. I've already switched phones, reset the speaker, etc., and nothing works. It's very frustrating because the product isn't cheap. How can I solve this?
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Have a look at this article on Sonos’ support site:
https://support.sonos.com/en-us/article/error-30-when-updating-sonos
You may need to hardwire the 100 to your network, but you will need the ethernet adapter to do so.
Have you tried rebooting your network/router? Unplug everything for about 5 minutes, then starting with the router, power it back on and wait for it to fully boot. Power on everything else.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.