update sonos era 100

1 reply
153 views

Hello, how are you? I'm having trouble setting up the Sonos Era 100. When I add it, an update appears that always gives error -30. I've already switched phones, reset the speaker, etc., and nothing works. It's very frustrating because the product isn't cheap. How can I solve this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pools-3015Answer

Prodigy I

Have a look at this article on Sonos’ support site:

https://support.sonos.com/en-us/article/error-30-when-updating-sonos

You may need to hardwire the 100 to your network, but you will need the ethernet adapter to do so.

Have you tried rebooting your network/router? Unplug everything for about 5 minutes, then starting with the router, power it back on and wait for it to fully boot. Power on everything else.