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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4846 Topics
J
julienr38Contributor I
posted in Speakers
Lien bluetooth Sonos Five

Bonjour,  suite à un changement d’opérateur wifi (bouygues => Free), nous avons reconfiguré notre réseau google mesh interne. Depuis, notre Sonos 5 ne se connecte plus via le réseau interne et le bluetooth. L’appareil n’apparait plus sur l’application sonos, ni sur les appareils listés sur google home. Merci par avanceCordialement,

131
Ken_Griffiths
7 months ago
A
angusbutcherContributor I
posted in Speakers
Sonos Connect system dropping out

Hi, Ive recently connected my record player to my two Sonos Ones (Stereo Pair) with a Sonos Connect:Gen 2, and I’ve had to leave it set to the max latency (2000ms), as when I set it any lower, I’m experiencing massive dropouts, with just one speaker at a time and then both etc. They're very close in the same room, and I’m wondering if I need to buy a sonos boost or hardwire one of the components, or if I’m missing something. The stereo pair have no issue with other inputs, but clearly the Connect is still transmitting as the dropout only happens on one side. Setting to 2000ms latency fixes, but this is really annoying as it’s such a massive delay from the turntable.

483
106rallye
7 months ago
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LarryBassettContributor I
asked in Speakers
how do I change the setting for my system?

I have new access for my Wi-Fi and need to change how Sonos finds it

531
Airgetlam
7 months ago
D
dlwnovaContributor I
asked in Speakers
wiring 4 non-Sonos outdoor celling speakers

We have a new covered deck which 4 flush ceiling speakers were installed. The electrician ran a wire from each speaker to the basement where the Sonos Amp is located. Can I put two speakers on each Sonos banana clip or do I need 2 Sonos Amp to run all 4 since they each have their own wires leading to the basement? 

984
Airgetlam
7 months ago
T
Too much techAvid Contributor I
posted in Speakers
Ideal position for pair of Era 300 speakers for stereo 🎼

Hi,I am getting deeper and deeper into the Sonos ecosystem. I now want a better speaker for stereo audio, and have decided on a pair of Era 300s.I was wondering what the best placement for the speakers would be. In the old hifi days, the speakers would be at the height you would be, in listening position, slightly toed in, x cm from the wall, x cm from the corner etc. I know trueplay is designed  to compensate for poor placement, but if I start with the speakers as well placed as possible, there will be less work for trueplay to do, Thanks.

4342
A
7 months ago
M
Markie999Contributor II
asked in Speakers
sonos connect

I have a two ones, a beam gen 1 and a move gen 1. would adding a connect gen 2 improve my sound quality? 

182
Airgetlam
7 months ago
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dval29Trending Lyricist I
asked in Speakers
Arc drops randomly from LG oled TV

My setup:LG 65” OLED (OLED65C3AUA.AUS) Sonos Arc SL  No other devices plugged in to TV  HDMI plugged in to port 2 in TV (e-arc/arc port)  Audio output: “HDMI Arc” with so sound options available (all greyed out on TV)My problem: Sound will stop working after 20-30 minutes. Absoutely no input change, volume change, or app change. Sound goes from working perfectly to being silent. Very frustrating. I unplug/re-plug the power and the HDMI several times and then it works again. What I’ve tried: I bought a new, high-quality HDMI cable and the problem persists, so I am back to the Sonos-included cable. When the sound goes off, the Arc is still on, and the sound still works on the Arc (when I physcially presst he volume buttons in makes the thumping sound) and the led turns on. I have updated the firmware on both the TV and the Sonos, and I have checked the plug connections a million times. Anyways, this is a brand new tv and this is extremely frustrating. Please help. Thanks

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D
7 months ago
B
Brandon WebbContributor I
asked in Speakers
Adding a sub mini to a separate rooom on the same system

I currently have a the large Gen 1 sub, a set sound bar, and a set of surrounds. I also have several bookshelf speaker though my home. I do have at least 1 Gen 3 product, the Era 100. I am wanting to add a sub mini to my system to place in another room. I know that you can add a second sub to a home theatre set up. That is not my goal. I just want more bass in another area of my home when I play something on all of speakers. Is this possible? Further more if I one day add another theater set up to my bedroom will I be all to the second sub for that?

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N
7 months ago
danks
danksContributor II
asked in Speakers
I am unable to add my Play:1 using the Android Sonos app when my phone is connected to 5GHz

I have a local network that has “smart connect”, meaning that the Wi-Fi SSID (and password) is the same for both the 2.4GHz and 5GHz networks. A device, if 5GHz-capable, will connect to the 5GHz Wi-Fi by default.The problem seems to be that my phone, which is 5GHz-capable, will always connect to the 5GHz network, with no option to alternatively select the 2.4Ghz network.When this happens, attempting to add a new Play:1 (2.4GHz only) using the Sonos Android app will hang and never complete, I am assuming, due to the fact that my phone is on the 5GHz network.Disabling “smart connect” and naming the 2.4GHz network differently than the 5GHz network so that I can explicitly connect to that radio will be too disruptive to my IoT devices and everything else in my home that uses Wi-Fi. I do not have access to a device with only a 2.4GHz radio that I can use to configure the speaker either.Does anyone have any suggestions? Also, when did this become so difficult, Sonos? Why can’t you make the a

1123
controlav
8 months ago
A
AnunagpalContributor I
posted in Speakers
sonos 300 Era installation

I would like to install Era 300 speakers on the wall as high if possible. Question is what is the ideal distance from the ceiling the speaker should be installed to work properly. Also I was thinking of getting the outlet and putting the speakers (Sonos mount) right in front of the outlet so it covers the outlet. How have you installed? Is there another better way? I am thinking of installing an arc, two speaker combo and 3rd gen sub in movie media room. (17by18 room) And I am thinking two speakers for outside area where the bar, seating and game room is.  What is the ideal distance from ceiling I should install? Will it be different for media room then open area. Please advice. Or pictures would help. 

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Ken_Griffiths
8 months ago
M
MO92119Trending Lyricist I
asked in Speakers
Volume setting when playing something is not applied

I set my Era 100 to 30% Autoplay Volume. When I start my Chromebox at night, it connects automatically, and the volume is set to 30%.On the next morning, I want to listen to (quiet) music when I’m working. I select a station and select the speaker (SONOS Büro); the volume is still at 30% (picture 1).I change the volume to 2% and click on “Play” (picture 2).The speaker starts playing, but on 30% (picture 3)! This can only be a bug. Please look into this, thank you very much! Picture 1​​​Picture 2 Picture 3  

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M
8 months ago
P
Philip.SContributor I
posted in Speakers
Propagating and synchronizing playlists between S1 &S2 Sonos systems

To update a preexisting topic (because it is now closed to comments). There is an excellent utility program available which allows the synchronization of playlists between S1 & S2 Sonos systems...  I have just installed this and for the first time in many years I have synchronicity! I am happy to recommend this very useful and quite intuitive to use little program. It does only run on PC's (not android) however.

271
Airgetlam
8 months ago
C
cptjack37Contributor I
asked in Speakers
2x One and Sub Mini not working

Hi there. I just got 2 Ones and a sub Mini and when I stereo pair the ones, and then add the sub mini to the system, the music only plays out of 1 of the ones and not the sub either. But if I remove it all, the sub works perfectly with 1 one. I tried resetting everything to “start over” and I have the same problem. Any recommendations? 

1115
Stanley_4
8 months ago
J
JimDempsterContributor I
asked in Speakers
Play 5 gen 2 replace power cable

Is it possible to replace the power cable on a Play 5 Gen 2 ?  The current cable is cracked. Thanks

2442
R
8 months ago
F
fergycoolTrending Lyricist I
posted in Speakers
Frequent pauses leading to a silent device. Power cycling is the only workaround.

(system setup description below).Fairly recently (few months) I started having issues with my system. Basically a device starts pausing, then playing, then pausing. The pauses start being a few seconds every hour or so, but become longer and more frequent until eventually the device is just silent.This happens whether playing music from a file share, streaming from Spotify or Apple Music or playing Radio.This happens to any one of the devices. The only requirement is that it's left playing until it falls over.The only way to resolve the issue is to power cycle it.It is a daily occurence that one device needs to be power cycled.If any support are reading (hopefully not as it’s the weekend!) I've taken the liberty of submitting a diagnostic report whilst this problem was happening:1673763072My setup is:I have a small house, but a large garden with two home offices in the garden and two Play:1 in the garden. Every building is well insulated with foil backed insulation. So Sonosnet does no

33222
Airgetlam
8 months ago
R
RobertjasonjeffersContributor I
asked in Speakers
Grouping 2 speakers in different rooms

I have seen a lot posted on this but never an answer that works.  I have two speakers in different rooms that I would like to group.The group function in settings is greyed out if you only have two rooms so that is not an optionI can group the speakers by pulling up the system and hitting the little square with an arrow next to the room I want to pair.  However, I have to do that everytime I use the system.  I listen to albums, so every time one side of an album finishes, the speakers disconnect.  I flip the record, start the record, and then have to go into the app again to connect the rooms. This is annoying. How can I group the two speakers so I do not have to constantly go into the app and reconnect them every time a side of an album finishes?

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R
8 months ago
E
EricGagneContributor I
posted in Speakers
Link volume controls on groups (Feature Request)

Hello,I love my Sonos speakers, I own six of them and I plan on adding more.   Whenever I listen to some music or TuneIn radio station it is always on the Everywhere group.   I love how the synchronization is just perfect and that I can move from room to room without ever losing a single note.There is however one thing that I find a little annoying.  Since there is no normalization of volume there is often cases where I need to increase of lower it.  It’s unpleasant to have to pull out the phone, unlock it, launch the sonos app and change the volume level.What would be perfect is have an option to “link the volume controls” on the “Everywhere” group an all other group that we create.   With such a feature enabled I could increase/decrease the volume with the buttons or voice control on any of the speakers in the group and it would be adjusted on all of them just like it does with the volume slider in the app.    

461
Corry P
8 months ago
D
DiverDonnContributor I
asked in Speakers
unable to get Sonos one speakers to connect to iphone bluetooth

I am resetting up a pair of Sonos One Speakers. I have reset them and they are connected to my wifi network. However, my phone does not show them in Bluetooth mode. What am I doing wrong

2643
Airgetlam
8 months ago
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Bogart FanContributor I
asked in Speakers
Sonos Play:3. Gen1 failed update (Error 9)

My Sonos PLay:3 gen 1 keeps failing the update process.  The speaker has been reset multiple times, deleted and reinstalled S2 app, connected directly to my router with ethernet cable and nothing works.    Update keeps failing no matter what I do.  I’ve bought and added other gen 1 Play:3 speakers to my S2 system, but this one will not update.    Any ideas or thoughts? 

5775
D
8 months ago
A
ArdithDContributor I
asked in Speakers
Connecting a second Sonos 1 speaker using wireless network.

I recently changed internet providers. I have 2 speakers and I can only get one of them to connect. How do I get the other one to connect. When I plug it in, the light just keeps flashing orange.

1221
Airgetlam
8 months ago
J
jimr457Contributor I
asked in Speakers
Ikea/Sonos Symfonisk speaker connection with Sonos S2 issue

I have a pair of Ikea/Sonos Symfonisk speakers that were working fine until recently. Now they will not connect my android phone Music Library via WiFi with the current S2 version app.  I read online that S2 does not support WiFi connection to a local Music Library any longer, just to music services; is that true?  I’ve tried to connect via bluetooth with no luck and I don;t see that the (2021) Ikea/Sonos Symfonisk speakers have bluetooth capability.Can I still connect IKEA/Sonos to V1 app? How do I roll back to V1?

1542
Airgetlam
8 months ago
H
HairyMonkeyFaceContributor I
posted in Speakers
Oval grey patch on my Era 300

This oval patch has recently appeared on the front 🤔 has anyone else seen something similar?

433
Mr. T
8 months ago
B
Bclarke242Contributor I
asked in Speakers
Trouble with Sonos Move

My Sonos move started disconnecting from the network and I had to factory reset several times. The Arc and Five have been unaffected. Now Move will not even turn on. Have moved charger to different outlet with no change. The charging light goes on when you first put it charger then immediately turns off?  Had it died? Just under three years old

2158
H
8 months ago
C
callum.0410Contributor I
asked in Speakers
Era 300 bluetooth cutting out.

 When using my era 300 in bluetooth mode, every minute or two the audio will briefly pause for a few seconds, then resume.Anyone know of a fix?

5146
Corry P
8 months ago
K
KaveTrending Lyricist I
asked in Speakers
About to leave sonos

We have been using Sonos for 8 years now. We started with Play 1 and Play 5. At the moment we have about 10 Sonos devices, Move and play one mostly. Last year has been awful, disconnects, app wont see all devices etc. For the last two months it seems updates fails and need to be tried three to four times before they applies. We have a solid Wifi with two Unifi APs. Three sonos play one are connected using ethernet, rest is wifi.Any idea before I replace it with something else?

4897
Stanley_4
8 months ago
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