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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,142 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5142 Topics

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IgnitionCreativeContributor I

asked in Speakers

Sonos SL on different subnet

I’ve got 3 Sonos SL’s in our office, all connected to WiFi which is accessible to the company office LAN on one subnet. All the client machines are connected via Ethernet to another VLAN but can discover and connect to the Sonos devices just fine.I just had to change our WiFi password, and re-set them up from scratch as they’ve been running untouched for a few years now. When they came back online and ran its firmware updates I now suddenly find the client cannot see the Sonos speakers from the other subnet although I can ping them no problem.Only when I connect to the same subnet can they be discovered.I can only assume the firmware update has changed the ability for them to be discovered across subnets so this is a pain as we have machines on different subnets depending on the role they play in the office.Anyone know anything about this and any known solutions?

830

7 months ago

Sadafn888Contributor I

asked in Speakers

local network is connected !

Please help me! can a support member call me. Its so disappointing to buy a brand new product that just won't work I was already on hold for 40 minutes and was cut off and now the phone line is 50 + mins wait again. I bought a Sonos era 100 The Sonos 1 app can recognise the product. The Sonos 2 app repeatedly tells me to go to my setting and switch on local network permissions on my iPhone. I go to the settings and these settings are already on. I cannot understand why it refuses to see it. My wifi on the iPhone and Sonos box are the same. I have reset factory settings on Sonos. I have deleted and re-downloaded app and signed in. I have reset router. I have tried everything

180

7 months ago

Sadafn888Contributor I

posted in Speakers

please help me local network is switched on

271

7 months ago

ycooremanContributor I

posted in Speakers

Most horrible update in the history of electronics

Dear Sonos What on earth are you people smoking over there? I just wanted to change the wifi network on my system. Apparently, that’s beyong the reach of your great new app. I have to factory reset all of my speakers and lose EVERYTHING in my setup. Very annoying, but hey.. if it works, I’ll get on with it.Unfortunately, it doesn’t end there.Your new app is as competent at adding speakers to a new system than I am to doing open heart surgery while asleep and using a spoon.After a lot of swearing and retries, our magical new Sonos app eventually manages to add one speaker. To get that far I had to transfer MY OWN SYSTEM to MY OWN NEW SYSTEM.. which it refused to do for the first few tries.But hurrah, I have a new system with one speaker, on the same Sonos account. Let’s add the second speaker in the same room.. three tries later, I have a second speaker.. but oh oh.. I have to register it to the account first. Ten tries later... “there was a problem registering your device (yes, the one

692

7 months ago

Benny1992Contributor I

asked in Speakers

Adding Sonos amp

Hi, Is anyone else having a problem adding the new Sonos amp to there Sonos App? Keeps telling me to try again later which is frustrating as I have just had the Sonos ceiling speakers fitted and want to test these out.

110

7 months ago

LongWhiteCloudyContributor I

asked in Speakers

cant connect sonos one to my existing system

I am trying to connect a used Sonos one to my Sonos system I can see it on the app (I have the new just released 2024 app) and it makes all the right noises and everything works even assigning the speaker to a room until registering when it says:There was a problem adding your Sonos One to your system. Try again laterSonos one is not registered I’ve rebooted the Sonos one, rebooted the router, turned my iPhone on and off, then factory reset the Sonos one and even connected with an Ethernet cable to the router but it always stalls at the same point - it takes an age ‘Linking your Sonos one to your account’ then always the same result: There was a problem adding your Sonos One to your system. Try again laterVery much appreciate any help

9778

7 months ago

QUEENSEDContributor I

asked in Speakers

bluetooth troubles

I have a Sonos roam, my Bluetooth is connected but no audio what can I do?

7 months ago

TimnordContributor I

posted in Speakers

connecting new router

I got a new router- tp link ax3000 pro. Now I can’t use app and connect to all sonus products. No problem with my old router (Netgear). I’ve downloaded new app and reset ARC. Also reconfigured new router via technical assistance from TP link. Sonus assistance has a wait time of two hours. Sigh. Any help would be appreciated.

1095

7 months ago

jscrsdlContributor I

posted in Speakers

connecting Sonos Beam

Why can’t I connect my Beam

252

7 months ago

ElenikaContributor I

posted in Speakers

speakers and latest sonos update

Latest update makes syncing all speakers along with play bar very difficult to impossible

251

7 months ago

luisgualContributor I

asked in Speakers

Voice Service Light

On the Era100, is it normal for the voice service LED to be too dim? I mean, during the day, it's not possible to see its status, and at night, it's barely noticeable

7 months ago

NL438583Contributor I

asked in Speakers

Moving from and to Spotify (MacOS)

When I have audio via Spotify, and I switch to e.g. YouTube, I lose audio. And when switching back to Spotify, I need to select the other settings again. And when Spotify is on the Airplay, the volume up/down via key board don’t work. Weird problem. Who knows what it is? I think I want to only use Bluetooth. This Airplay seems to mess up.

7 months ago

GearTrending Lyricist I

asked in Speakers

please help diagnose cause of drop outs

on turning on Sonos. About five mins of stuttering play then settled. thanks in advance :-) Moderator Note: Removed diagnostics number.

7 months ago

DMN8 GymContributor I

posted in Speakers

How to convert wireless to hardwire? Need help

At our business (a local fitness studio) in Santa Monica we use 4 x Sonos speakers during our fitness classes but the connectivity is poor. Our trainers are frequently interrupted by the music dropping and going out during workouts. It happens so frequently that they’ve stopped using the Sonos and they’ve started using a 3rd party bluetooth speaker in the classes which is a really wonky and sub-optimal solution. How can I fix the connectivity issue? We already tried range extenders for our wifi and that didn’t work. Can I hire a local tech to come and wire our sonos speakers together? I’d love for trainers to be able to plug in their devices (iphones) to play music and give them 100% confidence that the music will never go out, so I’m happy to invest in hardwiring the speakers.

242

7 months ago

FshwhistleContributor I

asked in Speakers

Play 5 not emitting sound even though system says it’s playing

Play 5 not emitting sound even though app shows it playing

7 months ago

Joelbutler1970Contributor I

asked in Speakers

customer service

I’m not sure which is worse, the customer service at Sonos or the incompatible app that they ask you to download. What a ******* joke this company is! Moderator Note: Modified in accordance with the Community Code of Conduct.

180

7 months ago

Stewie8462Contributor I

posted in Speakers

play5 not registering

I’ve got the latest app and my play5 gen 2 will not register. Each time I attempt to register the device th app just crashes. I’ve tried this both on my iPad and iPhone. I also factory reset the play5.any ideas?tried speaking with someone in Sonos but queue times are ridiculous!

291

7 months ago

OliwoodContributor I

asked in Speakers

Play 3 not visible on my Airplay list

I just bought a second hand Play 3 (1st gen).I factory reseted it and setup went well.I can play music on it using Sonos app but I don’t see my speaker in my Airplay list on my iPhone.What am I doing wrong?I see my Beam speaker in the living room. Thanks guys!

3201

7 months ago

IlansContributor I

asked in Speakers

Change from streaming to line-in

How can I change from a streamed service to line-in? I have attached both a CD player and turntable to my Era 100s. I want to group other rooms but it is impossible to find how with new app.The new app is one of the least user friendly apps ever designed.

181

7 months ago

CityContributor I

asked in Speakers

Rebooting from the app.

Does anyone else have to reboot their systems multiple times during the month? I use my products for the sole purpose of listening to music throughout the whole house while doing chores or working out. Every few days, multiple speakers cut in and out, requiring me to go to each speaker and unplug and plug it back in. If this is the future, help me get back to the past. This is the most monotonous way of enjoying music and the least enjoyable experience for a whole-house music system. I've reached the point where I've reverted back to using my phone and earbuds to have the listening experience I thought I was investing in with Sonos. Just fix the problem or make it possible to reboot the system from the app.

Ash2008Contributor I

I find Sonos App just keeps ‘losing’ my system. I have to reset the beam, the sub, the router and by fluke it connects. A few hours later I have to repeat which is insane. Now I bypass Sonos app and just connect via Spotify which has no issues finding Sonos. Anyone else experiencing this?

250

7 months ago

BarmeeEnthusiast I

asked in Speakers

New App - no longer able to balance paired speakers

In addition to all the issues that have been identified with the new app (unable to edit the queue etc) another problem is that if you have created stereo pairs (paired speakers) it is no longer possible to balence them (as in make one louder than the other). There is still a rudimentary EQ function (bass/treble) but it is no longer possible to balance speaker pairs. Super-annoying.

660

7 months ago

MenazoneContributor I

asked in Speakers

just sold my playbase but the new owner says ut still belongs to me

I just sold my Sonos playbase.i hidden it from my system but, the man who bought it says he cannot connect because it still owns to my system.what should i do to let him free using my Sonos? thanks marco

1143

7 months ago

RFosContributor I

asked in Speakers

All iOS apps playing audio through Sonos speakers. How do I turn this off?

Since the recent update all my IOS apps are playing audio through my Sonos speakers. I do not want this. How can I turn this off???

612

7 months ago

AwambengContributor I

asked in Speakers

3rd Generation Sub does not connect after i moved houses

I recently moved to the UK from the Netherlands. when I set up my sub after the move, the lights come on for about half a minute and then go off and the pairing process stops there. I have rebooted whilst pressing the “pair” button but the sub stills disconnects after about half a minute. what can I do to reconnect the sub to the system

100

7 months ago

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