When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line". I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..
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Hello
I’m sorry to hear you are having issues with your Sonos One (Gen2). If possible, please provide us with a bit more information in order to receive help from our Community users.
When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line"
Are you using a Voice Assistant? If yes, which one (Sonos Voice Control, Amazon Alexa, Google Assistant)?
I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..
In regards to the above, has there been any change to your Wi-Fi network? You might want to have a look on the following support page Connect Sonos to a new router or Wi-Fi network.
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