Contributor I

Era 100

7 replies
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I brought my Era 100 to Italy and it worked fine until the ridiculously poor update from Sonos. It doesn't work since the latest software update for which the CEO of the company apologized. What gives? I can connect to the Era 100, but when I select music from Apple Music, it just spins and never stops. The same thing occurred in the U.S. after the software update and them it was corrected. What can I do?

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UKMedia

Can you confirm that the address in your Sonos Profile is correct on www.sonos.com

Remember: Sometimes Red Wine helps :)

T

toninoAuthor

Contributor I

It is not. I am currently in Sardegna with my Era 100. I use Apple Music on an Android device (Google Pixel). I’m able to play Sonos Music, but nothing from Apple which is what was happening in the U.S. after the software update.

UKMedia

It is not. I am currently in Sardegna with my Era 100. I use Apple Music on an Android device (Google Pixel). I’m able to play Sonos Music, but nothing from Apple which is what was happening in the U.S. after the software update.

Sorry are you saying that you have now updated your location/address in your Sonos Profile?

Remember: Sometimes Red Wine helps :)

T

toninoAuthor

Contributor I

No, I have not updated my location/address in my Sonos Profile because my current address (Sardegna) is not my permanent address. Do I need to update my address in my profile in order to get my question answered?

UKMedia

No, I have not updated my location/address in my Sonos Profile because my current address (Sardegna) is not my permanent address. Do I need to update my address in my profile in order to get my question answered?

That’s what is recommended.

Remember: Sometimes Red Wine helps :)

T

toninoAuthor

Contributor I

Sorry, but this community is a waste of time.