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Answered

sonos 1

  • October 3, 2024
  • 5 replies
  • 48 views

I can't  reset my Sonos One 

Best answer by Airgetlam

That’s an entirely different issue. Have you tried wiring your Sonos One to your router temporarily, with an Ethernet cable?

Have you called Sonos Support directly to discuss it?

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5 replies

Airgetlam
  • October 3, 2024

In general, you should never have to factory reset any Sonos, unless you’re selling it, or have been instructed to do so by Sonos folk. What are you trying to achieve?


  • Author
  • Contributor I
  • October 3, 2024

They have disappeared  from  my  account. 


Airgetlam
  • Answer
  • October 3, 2024

That’s an entirely different issue. Have you tried wiring your Sonos One to your router temporarily, with an Ethernet cable?

Have you called Sonos Support directly to discuss it?


  • Author
  • Contributor I
  • October 3, 2024

It worked  when  connected  to  an ethernet cable.  I was hoping  to not have  to call support. 


Stanley_4
  • Lead Maestro
  • October 3, 2024

So many folks come here with a minor problem that they have made so much worse by ignoring the Sonos guidance to not Factory Reset (outside of a few specific instances) without consulting Sonos support.