sonos 1

5 replies
76 views

I can't reset my Sonos One

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

That’s an entirely different issue. Have you tried wiring your Sonos One to your router temporarily, with an Ethernet cable?

Have you called Sonos Support directly to discuss it?

Bruce

Airgetlam

In general, you should never have to factory reset any Sonos, unless you’re selling it, or have been instructed to do so by Sonos folk. What are you trying to achieve?

Bruce

D

DJKOHNAuthor

Contributor I

They have disappeared from my account.

AirgetlamAnswer

That’s an entirely different issue. Have you tried wiring your Sonos One to your router temporarily, with an Ethernet cable?

Have you called Sonos Support directly to discuss it?

Bruce

D

DJKOHNAuthor

Contributor I

It worked when connected to an ethernet cable. I was hoping to not have to call support.

Stanley_4

Grand Maestro

So many folks come here with a minor problem that they have made so much worse by ignoring the Sonos guidance to not Factory Reset (outside of a few specific instances) without consulting Sonos support.

Sign up

Login to the community