Contributor I

Music not playing when requested and cannot connect to wifi

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When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line". I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..😬

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Sotiris C.

Sonos Staff

Hello @JRHam, welcome to the Sonos Community!

I’m sorry to hear you are having issues with your Sonos One (Gen2). If possible, please provide us with a bit more information in order to receive help from our Community users.

When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line"

Are you using a Voice Assistant? If yes, which one (Sonos Voice Control, Amazon Alexa, Google Assistant)?

I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..😬

In regards to the above, has there been any change to your Wi-Fi network? You might want to have a look on the following support page Connect Sonos to a new router or Wi-Fi network.

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