Speakers

Unable to change music channel on sonos 5 speaker

Who designed this terrible app and WHY? I have many Sonos speakers and give them as gifts all the time. I am DONE with Sonos if they don’t fix this truly terrible app. Looking at different options and will switch if I have too. Not accepting this!

Sonos Amp working on WiFi or ethernet no problem at all. All the other sonos not working. All working fine up to a week ago now only Amp. 

Thank goodness they finally allowed alarms again after the new app did not include them. But I am still having a problem. Though I can set alarms and turn them off, once music is started with an alarm, I cannot navigate to it in the app to stop it, or see what song is playing. If I navigate to the speaker that it is playing on, the app does not seem to know that it is playing so I cannot adjust anything. Am I missing something or is SONOS app missing more functionality?

After an update in ~May 2024, now my Sonos Connect disconnects after a little over a minute of playing anything (approximately 1 minute and 15 seconds). It briefly disappears from the app, and then reappears a minute later with an empty playlist. I assume the device is crashing and rebooting. This happens if I try to play it independently as well as part of a group of other Sonos devices. I have tried factory resetting it, to no avail, still happens. I keep patiently hoping this is a known issue and a new update will fix it but I just applied the July 2024 update and it still happens. My Connect is sadly basically useless now. Thankfully, my Roam, Beam, and Five work fine; this just affects the Connect.Here are some specific details:Sonos OS: S2Version: 16.3 (build 80155014)Hardware Version: 1.17.5.5-1.0Series ID: C100WM: 0OTP: 1.1.1(1-17-5-zp90-2.1)

I have an ARC, (5) FIVES, (5) 3rd Gen Subs and (4) One's. Going on 4 years now.  Everything was working fine, until my router died. I have since replaced the router but now my speakers won't connect. 

Bonjour,j'ai 2 enceintes Sonos Era 100 connectées à mon Wi-Fi. Je peux très bien écouter la musique de mon téléphone via l'application et via le Wi-Fi. Ma question est la suivante : j'ai une TV Samsung avec une connexion Wi-Fi et Bluetooth. Est-il possible de connecter ma TV à mes enceintes Sonos via le Wi-Fi ? Ou faut-il nécessairement passer par un hub style Sonos Amp ?Merci pour votre retourMarinGood morning,I have 2 Sonos Era 100 speakers connected to my wifi. I can listen to music from my phone very well via the app and via wifi. My question is this: I have a Samsung TV with a wifi and Bluetooth connection. Is it possible to connect my TV to my Sonos speakers via wifi? Or do you necessarily have to go through a Sonos Amp style hub?Thank you for your feedbackMarin

 I have a Sonos system with 5 speakers. 3 of these speakers disappeared from my application and I cannot connect to them.I performed all possible operations correctly, i.e. I reset and returned to factory settings, updated the sonos application, reset the router, During the process of adding a product, a message appears that the speaker has been added but may not be visible in the application. The speaker cannot connect to the Wi-Fi network. The other 2 speakers are visible and working properly. What else can I do ?

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

I have a pair of Sonos One SL and one speaker suddenly stopped working. The lights are not going on, even though there was no power outage and it has been plugged into the same place since purchase. Coincidentally this occurred on the same day as the software upgrade on my iphone.Sadly this happened to me previously with my original One speaker and I replaced it with this one. Why does this equipment suddenly die? Is there a part that can be replaced or a software change that can make it power up again?I should have cut my losses and switched out of this system.

I recently bought sub mini to improve music quality of my stereo play 5s so that it is a perfect 2.1 setup. but disappointed that sub hardly made a difference. Am i missing something or mini is not a good sub. Thanks for your help.

When I change the volume via the app the volume goes up on one side more than the other when I go past 40 and then up on one as I lower volume below 40. Should they not sound equal as I raise or lower the volume?

After moving house my friends managed to get their ONE and 3 x PLAY:1’s connected but the fourth Play:1 is stubbornly resisting being recognised. The light flashes orange but never goes to green and no chimes ring out.  Can anyone advise what is going wrong.

We have tried all the suggested fixes. Is there a way to submit a diagnostic report?  

Good Day,My neighbor across the street has two Sonos Play:1 speakers. I am not at her house at this time. I am trying to help her get the speakers re-connected. They were playing fine and then she went away for two weeks to bury her husband. Now, she cannot get her speakers to connect to her wifi network (Comcast modem/router combo). I have followed all of the instructions for rebooting the modem, the speakers, resetting the speakers to factory settings, but nothing works. When we plug in one of the speakers the Sonos app sees the speaker and correctly shows the serial number. It then tries to access a temporary network which turns off the wifi...apparently trying to connect via 4G. It gets a no internet connection when doing this. When we try the older app it connects, but then it tells us that the speaker has the more recent firmware and to use the most current app which we do without success. I have followed all of the instruction on the support pages including connecting the speake

Hallo!Ich habe einen Sonos Play:3 vor kurzem gebraucht gekauft. Der Lautsprecher hat seinerzeit ein Upgrade auf S2 bekommen. Da ich mein Sonos-System über die S1 App bzw. noch über den Sonos Controllee bediene, würde ich den Play:3 gerne wieder auf S1 downgraden. Kann mir eventuell hierbei jemand helfen? Ich finde in der App leider die Funktion dafür nicht. Aber ich habe gelesen, dass das eigentlich funktionieren sollte. Gruß Chicoree Moderator edit:Google Translate- Hello!I recently bought a used Sonos Play:3. The speaker was upgraded to S2 at the time. Since I operate my Sonos system via the S1 app or the Sonos Controller, I would like to downgrade the Play:3 back to S1. Can someone help me with this? Unfortunately, I can't find the function for this in the app. But I read that it should actually work.Regards, Chicoree

I have a pair of Fives and Ones and have been using a Sonos Connect for years with them.  I had originally bought the Connect as a means to bring in audio from my CD player.  I have now gone to streaming only and don’t need that feature.   My understanding is that the Connect creates its own network which the speakers connect with.In an effort to reduce clutter, etc I am considering getting rid of the Connect and having all the speakers link directly to my home Wifi network. Is there a down side to this?   Am I going to see any performance issue if I do? How best to do this? Thx

Hi, can anyone help please.i had major issues with the new Sonos app and therefore had to spend hours on the phone with Sonos help to reload all the products on my home.it was working for a couple of weeks and now it seems that half of the products have disappeared and joined a separate network in my home on the same Meshed WiFi network and no longer visible on the app.i have managed to join the “other network” on the app and they have reappeared but now the others have been lost.Confused about how to fix this other than factory reset and start all over again which I am hesitant of….Any advice?  

Hi - my Play 3 seemed to go through some unannounced update/reset and I am no longer able to find how to turn-off the status lights overnight.

Hi I’m considering purchasing a Sonos Era 300 for listening to music. I’ve watched some YouTube videos, read reviews and am a little confused now whether to go for one Era 300 or get a stereo pair of Era 100s.I am also interested in whether to add a sub mini into the equation as I like bass.The music I mainly listen to is house, drum n bass, and not sure how much is with Dolby Atmos. I currently listen to music via an Amazon Echo speaker (don’t judge) but appreciate good quality sound and want to upgrade my listening experience in my home. The speaker(s) will sit in my open plan living dining and kitchen space approx 40m2, in the living space which is on one side of the open space.I’m open to getting two Era 300s either from the start or adding a second later on. And should I consider the sub mini or wait?i welcome advice on where to start on my Sonos journey. Thank you!  

I have a very old play:3. it connects fimne (on bluetooth then its own WIFI ) and all is good until it tries top get a audible PIN - no sound. They asks top press the button (on mine its the Start/stop, on the app its Mute) - no reaction. Tried restarting, factory reset, etc etc.Any help out there? 

Hi,Is there any way to check how much warranty left against a serial number?Thanks in Advance.

I just updated the Sonos app and now nothing works. App finds speakers but then loses connection while trying to set up. What do I do? Nothing works 

I just got my SONOS ONE and it’s been nothing but a pain. Won’t connect to my iPhone 14 this system is junk and customer service is terrible. I can’t believe this overpriced speaker( which by the way I have 2 of them) will not even connect! I’ve tried everything to no avail so disappointed and frustrated with the customer service the bit is useless and a live response is impossible unless you want to wait 65-95 minutes, yes you heard me right 65 minutes the first time I called 95 the 2 time! It’s completely outrageous!!!

Hiwhy is my old sonos 1 not responding has cast as it use to when I use my phone to increase the volume it takes a good 10 seconds to respond