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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4846 Topics
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PeeWee226Contributor I
asked in Speakers
Upgrade

I’ve followed instructions: logged in; see my current products, but there is no link for “Upgrade”.

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Mr. T
7 months ago
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Chris122116Contributor I
posted in Speakers
Sonos Arc and Customer Service

Bought a Sonos Arc, Sounded great but started cutting in and out shortly after setting up. It would make loud popping noises then it started blaring an  alarm sound similar to fire alarm at full volume. Contacted support, they ran a diagnostic, escalated to the engineering department, and was told I’d receive an email. No email. So I sent one. No response. Called again three weeks later, put on hold several times to be told the owner of my claim couldn’t be reached, and I’d have to call again. So I have $900 useless bar, under warranty, and can’t get help from customer support. Who do I talk to that can give me answers?

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Corry P
7 months ago
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AudiosymbolAvid Contributor III
asked in Speakers
Updated Trueplay ?

Hi All - Has anyone noticed any improvement to Trueplay recently?   I haven’t specifically seen any software updates that refers to any changes to the process since the eras came out.. The reason I am asking is that I use both sets  of era 300s as stereo pairs in two locations and there never has been an option to execute the quick method on the software.   The only option is for the detailed process.  I can’t say if there were any the improvements after Trueplay but left the setting as they were.Recently, I decided  to redo Trueplay.  This time both options came up.. tried both but the detailed option seems to provide a subjective appreciable increase in clarity...I can on surmise that the process may have been tweaked without major fanfare..

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Corry P
7 months ago
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RooRoo77Contributor I
posted in Speakers
Changed router and broadband provided but can't connect speaker

I’ve got one Sonos 5 speaker in my living room, and now that I’ve changed router and broadband provided I can’t connect. I’ve got a Linksys XPNMX56 (Velop) router, and I’ve tried connecting multiple times with no success - can anyone help? I’ve read the other articles connected to this set-up but can’t seem to find an answer why

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106rallye
7 months ago
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Bothwell golferContributor I
posted in Speakers
missing room/speaker

I have had Sonos items for years. They have always been a problem and I regret buying them. I have 7 speakers and the latest issue is one was moved and it cannot be reconnected. Everything goes ok until I am asked to press the buttons. It then says it cannot be connected but no reason is given.i can see loads of other people have the same problem, No wonder you have such a bad reputation.

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N
7 months ago
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John BarclayContributor I
asked in Speakers
flashing green light on left Sonos One.

Hi everyone. For several weeks in the conservatory I haven’t turned on my Sonos One set up. Last night I turned the system on and immediately updated the two speakers. I now have a steady white light on the right hand speaker and a flashing green light on the left. I unplugged the cables and left it for 24 hrs but now the same thing is happening. The only speaker with sound is the right hand one. Any ideas? John.

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J
7 months ago
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judjudContributor I
posted in Speakers
Sonos cutting out, losing connection to wifi, losing connection to Spotify

I am seriously thinking of selling my Sonos speakers, much as I love them, and finding another system, because the app is so bad. I have problems connecting nearly every day, and it’s so random. It’s not my wifi, and it’s not Spotify as far as I can tell. It must be the Sonos app. 

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S
7 months ago
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L.L.RyeContributor I
asked in Speakers
Sonos product can't connect to a 2.4 GHz network

 Pics related.I kept having trouble connecting to my One SL, and after talking to Sonos technical support and my internet provider, it turned out that the problem was (at the time) related to the internet frequencies. My phone insisted on using 5.0 GHz, and the One SL only does 2.4.My internet provider then sent me the equipment needed to split up my internet in two separate networks; one 5.0 and one 2.4 ghz. I thought it would work.I was wrong.Now my One SL just… won't connect to the 2.4ghz network at all? I've restarted and rebooted the router, the One SL, the app, the new signal boosters - everything. More than once. And it just. won't. work. My phone and PC connects to it fine, though.Of course, Sonos support isn't available over the weekend, so I figured that I would ask you guys. Any ideas as to what could be wrong? 

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controlav
7 months ago
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JOZB3ANContributor I
posted in Speakers
Sonos Roam takes forever to connect to bluetooth

I want to hear from other Sonos Roam users on how long it takes for your Sonos Roam to connect to your phones bluetooth. I had been using my little $50 Sony SRS-XB12 for years and it was fantastic. Then I got my Sonos Roam from work as part of my christmas gift and I was super excited considering it costs more than 3 times as much as my Sony guy. And the sound quality didn’t disappoint, but the connectivity was a HUGE let down. My Sony is 7 years old now and it still automatically connects INSTANTLY to my phones bluetooth. Like even after sitting unused for several months, I picked it up today and within 2 seconds of powering on, I heard the tone that means its connected. Conversely, when I turn on my Sonos Roam, I wait and wait and wait and it usually doesn’t auto connect at all, and generally takes at least 2 attempts at manually connecting in my phones bluetooth settings before I can actually use it. Considering this is meant to be a portable bluetooth speaker, this is a massive ann

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7 months ago
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TheMindContributor I
asked in Speakers
sonos play:1 neo qled samsung tv connection

Hi dear community I'm new in Sonos area, my brother gave me a gift of two sonos play:1. They only have Ethernet connection and wifi. I have a Samsung neo QLED tv. And I'll like o connect it together.  Can some one guide me through it? I'm struggling with it

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Airgetlam
7 months ago
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alancreanContributor I
asked in Speakers
2 SONOS - 1 keeps disconnecting

Hi community.I have 2 SONOS speakers setup as a pair.They are connected to a network via a Cisco Meraki Wifi Access point and a small ipad with the sonos app and spotify on it.These are located in a coffee shop. One of the speakers keeps disconnecting. I think it’s the same speaker...the Staff tell me.Has anyone experienced this? How can i get around this issue?It’s really annoying having to get up a ladder to resync the sonos every time it loses the speaker.I have checked with my network guy and he says that the cisco access point is not at fault

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Stanley_4
7 months ago
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Pierre le LutinContributor I
asked in Speakers
Organ music playback distorted

ORGAN MUSIC DISTORTED. I play organ music from burned CDs, via a Brennan B2 and smartphone on my One and OneSL. The music sounds bright but is frequently distorted. High and medium frequencies seem to merge together so that they can’t be distinguished. I am deaf, so use two digital hearing aids by Phonak to listen to music on my Sonos system. These hearing aids have equaliser settings, but even so the organ music is still distorted. Has anyone else experienced a similar problem / found a solution? I shall be very grateful for any assistance!

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7 months ago
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Joe mamaContributor I
asked in Speakers
my two remote speakers are connecting nor is Alexa.

My 2 remote s1 speakers are not connecting nor is Alexa.My 2 remote s1 speakers have suddenly stopped working. Alexa too. Won’t respond. Moderation note: Combined posts.

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J
7 months ago
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Luca BaldassarContributor I
asked in Speakers
Configuration Play 1 in wifi Vodafone FWA

Good morning, I can’t synchronize my Play 1 with the wifi Vodafone station in Italy, in the last time don’t finds the wifi, how can I to risolve this problem? thank you very much in advance. Best regards Luca B.

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Sotiris C.
7 months ago
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bighitter1000Contributor I
asked in Speakers
line-in not connected to era 100

Hello! I just added an Era 100 to my existing Sonos system, which was just two play ones. Everything is working fine when I choose from one of my streaming services. I have an Audio-Technica AT-LP60-BT and my intention with the Era 100 purchase was to connect that turntable to the Era 100 with the line in adapter. I have a 3.5 mm coming out of the record player, that is then plugged into the adapter with the USB-C, which plugs into the Era 100. I have tried two different adapters, but no luck so far. It just says I need to connect a Sonos compatible device. 

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B
7 months ago
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KimosabbeyContributor I
asked in Speakers
Sonos Boost connectivity

Hi Everyone. I have 3 Sonos devices connected to my Sonos Boost WM: O and one device connected via WM:1 ( home wifi). How do I change its connection to WM:O please ?

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K
7 months ago
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ManGarContributor I
asked in Speakers
two seperate systems

Is it possible to have two “separate” Sonos systems in the same location, ie with older (S1) and new (S2)  products? Living room has an Arc, Large Sub and two Era 100’a for surround.I’m trying to create another system “Media Room” with a Beam, two SL’s and two Sub Mini’s  … the older S1 want to “join” the living rom system All the Sonos gear is up to date firmware and sooftwareHelp plz

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Ken_Griffiths
7 months ago
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SoundsrightContributor II
asked in Speakers
update

Hi all system - Boost, Beam 2, Sub, 3 x Sl 1sMy s2 app stop working for about 3 weeks, however the system was working fine, yesterday I decided to try and sort it, ended up calling support, now I’m in a worse position, managed to get the app back but still now system won’t update the two SLs, it has updated the boost, beam and after a factory reset the sub.Been through all the usual resets, on / offs, connect directly to router, etc etc, even support give up and have upgraded it too a new level of support but haven’t heard nothing from them.this is so frustrating as the system was working fine, just reaching out to see if anyone has had the same problem, I’ve probably tried 12 - 14 updates, just gets too the last part and then says cannot update Codes 301101 Andy  

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R
7 months ago
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Mike456Contributor I
asked in Speakers
Do outdoor speakers by Sonos and Sonance have Wifi?

Hi, I’m interested in the outdoor speakers by Sonos and Sonance. I assumed they would have wifi connectivity like all other Sonos speakers I have. It seems from reviews the Sonos/Sonance outdoor speakers are connected to the Sonos amp with speaker wire. Can I connect the outdoor speakers to power and stream music using wifi and avoid buying the Sonos amp? Mike

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Airgetlam
7 months ago
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Sandrad99Contributor I
posted in Speakers
Reinstalling sonos on new network

I have Sonos 3 from my previous home, I’m trying to connect it to new network. Nothing so far has worked I have carried out a full reset. Light flashing green, I’ve connected via Ethernet still shows product not found. I’m not great with technology, any advice ( the simpler the better) gratefully received.  Thanks in advance. 

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S
7 months ago
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OldFWContributor I
posted in Speakers
connection

My Sonos drops the connection every hour or two. I have spent three to four hours on the phone with Sonos support changing my router and network without any improvement, 

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Airgetlam
7 months ago
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Sonata5Contributor I
posted in Speakers
How to “group” two devices

People keep asking how to group two devices when the Sonos app only allows creation of groups of 3 or more.  If you only have 2 devices on a network, the “group” option is greyed out.  Some people suggest clicking “everywhere” but those of us with only 2 devices cannot see that option.  Every time someone suggests following the instructions for creating a group of 3 devices, it is chosen as best answer and the question is closed.  This was frustrating for me as a new user trying to pair my Beam with a new Roam portable speaker.  Beam is set up as Living Room and Roam as Portable.  My plan was to play music simultaneously upstairs and downstairs in my house, but could not figure out how to pair speakers within the Sonos app.  What I really wanted to know was how to play two devices simultaneously as though they are one group or room.  I was not worried about sound quality since the devices would be in separate areas of the house.  I had heard it was possible to sync Sonos devices so I w

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106rallye
7 months ago
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scottb64Contributor I
asked in Speakers
Help using Symfonisk speakers for PC

I could run my symfonisk speakers on my Mac Pro, have upgraded to a Windows 11 System and can’t seem to use them as my primary speakers.  

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controlav
7 months ago
A
antiserum1Contributor I
asked in Speakers
sonos play: 5 Gen 1 constantly stopping for 10 sec.

Hi there, recently re activated my sonos play:5 (1st gen) from 2years hibernation. Connecting easy but device keepsstopping/interrupting the song every 20min for approx 10 sec. Then it would continue the song as if nothing happened. Any idea how to rectify this? 

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Airgetlam
7 months ago
E
ElksContributor I
asked in Speakers
Sub disconnecting every day

Arrggghh I’m getting to a point where I’m ready to throw in the towel and give up my loyalty to Sonos. I own Arc, 4xPlay One’s, Sub Gen2, PortFor some reason the Sub decides to disconnect from the system EVERY day. Resulting in 30 mins of turning of routers, items resetting networks etc In turn I can then lose the surround speakers meaning I have to reset them all!I’m in the UK and the system is all connected wirelessly to the latest Vodaphone Ultra Hub.When it works, it sounds great, but it’s flaky connectivity is driving me to despair.Any ideas? 

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E
7 months ago
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