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Answered

my sonos speaker play 5 gen 1 keeps cutting out

  • October 7, 2024
  • 2 replies
  • 393 views

The speaker cuts out every so often for 5seconds or so. 

Best answer by Airgetlam

Before doing that, I’d be tempted to do a simple network refresh, by unplugging all Sonos devices from power, then rebooting the router. I’d give the router a couple of minutes to come back up before plugging in the Sonos devices. 

But a solid suggestion from @nik9669a , to be sure.

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2 replies

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  • Senior Virtuoso
  • October 7, 2024

The speaker cuts out every so often for 5seconds or so. 



That must be rather frustrating? 
 

If it were happening to me I’d generate a diagnostics report and call Sonos support. (Since you didn’t ask for help in your statement I’m just saying what I’d do in your situation.)


Airgetlam
  • Answer
  • October 7, 2024

Before doing that, I’d be tempted to do a simple network refresh, by unplugging all Sonos devices from power, then rebooting the router. I’d give the router a couple of minutes to come back up before plugging in the Sonos devices. 

But a solid suggestion from @nik9669a , to be sure.