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Contributor I
October 7, 2024
Answered

my sonos speaker play 5 gen 1 keeps cutting out

  • October 7, 2024
  • 2 replies
  • 473 views

The speaker cuts out every so often for 5seconds or so. 

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Best answer by Airgetlam

Before doing that, I’d be tempted to do a simple network refresh, by unplugging all Sonos devices from power, then rebooting the router. I’d give the router a couple of minutes to come back up before plugging in the Sonos devices. 

But a solid suggestion from @nik9669a , to be sure.

2 replies

Senior Virtuoso
October 7, 2024

The speaker cuts out every so often for 5seconds or so. 



That must be rather frustrating? 
 

If it were happening to me I’d generate a diagnostics report and call Sonos support. (Since you didn’t ask for help in your statement I’m just saying what I’d do in your situation.)

Airgetlam
AirgetlamAnswer
October 7, 2024

Before doing that, I’d be tempted to do a simple network refresh, by unplugging all Sonos devices from power, then rebooting the router. I’d give the router a couple of minutes to come back up before plugging in the Sonos devices. 

But a solid suggestion from @nik9669a , to be sure.

Bruce